Government Operations on September 17, 2026

0:40 GOOD MORNING EVERYBODY.

0:42 HAPPY TO BE HERE.

0:43 FOR THE RECORD MY NAME IS

0:44 GABRIELLE COLLETTE IS THE

0:45 DISTRICT ONE CITY COUNCILOR AND

0:46 I'M THE CHAIR OF THE BOSTON

0:47 CITY COUNCIL COMMITTEE ON

0:49 GOVERNMENT OPERATIONS TODAY'S

0:52 SEPTEMBER 17TH 2026.

0:53 THE EXACT TIME IS 10:18 A.M.

0:56 THIS HEARING IS BEING RECORDED.

0:57 IT IS ALSO BEING LIVE STREAMED

0:59 AT BOSTON.GOV/CITY COUNCIL DASH

1:03 TV AND BROADCAST ON XFINITY

1:05 CHANNEL EIGHT, RCN CHANNEL 82

1:08 AND FIOS CHANNEL 964 WRITTEN

1:11 COMMENTS MAY BE SENT TO THE

1:12 COMMITTEE EMAIL AT

1:15 KGO@BOSTON.GOV AND WILL BE MADE

1:16 A PART OF THE RECORD AND

1:17 AVAILABLE TO ALL COUNCILORS.

1:19 PUBLIC TESTIMONY WILL BE TAKEN

1:20 AT THE END OF THIS HEARING.

1:22 INDIVIDUALS WILL BE CALLED ON

1:23 IN ORDER IN THE ORDER IN WHICH

1:25 THEY SIGNED UP AND WE'LL HAVE

1:26 TWO MINUTES TO TESTIFY.

1:27 IF YOU ARE INTERESTED IN

1:28 TESTIFYING IN PERSON, PLEASE

1:30 ADD YOUR NAME TO THE SIGN UP

1:31 SHEET NEAR THE ENTRANCE OF THE

1:32 CHAMBER.

1:33 IF YOU'RE LOOKING TO TESTIFY

1:35 VIRTUALLY, PLEASE EMAIL OUR

1:36 CENTRAL STAFF LIAISON MEGAN AT

1:40 AMIGA AND ECHO.

1:42 ARE YUGI D O M A R T I

1:47 N@BOSTON.GOV FOR THE LINK IN

1:49 YOUR NAME WILL BE ADDED TO THE

1:50 LIST.

1:51 TODAY'S HEARING IS ON DOCKET

1:53 1541.

1:54 AN ORDINANCE ESTABLISHING

1:55 MINIMUM TRAINING AND TRAINING

1:56 REQUIREMENTS FOR UNARMED

1:57 SECURITY GUARDS.

1:58 THIS MATTER WAS SPONSORED BY

2:00 COUNCILORS HENRY SANTANA AND

2:01 ROSIE LOUIJEUNE AND WAS

2:02 REFERRED TO THE COMMITTEE ON

2:05 AUGUST 5TH 2026.

2:06 TODAY I AM JOINED BY MY

2:08 COLLEAGUES IN ORDER OF ARRIVAL

2:10 I THINK IT WAS COUNCILOR ED

2:11 FLYNN BECAUSE HE'S THE FIRST

2:12 ONE EVERY SINGLE TIME.

2:13 SO COUNCILOR AT FLYNN, THANK

2:14 YOU SO MUCH FOR BEING HERE AND

2:16 THE LEAD SPONSOR

2:17 COUNCILOR SANTANA AND I KNOW

2:18 THAT WE'LL BE JOINED BY

2:19 COUNCIL LOUIJEUNE SHORTLY BUT

2:20 FOR NOW I WILL GO TO OPENING

2:23 REMARKS AND LEAD WITH THE

2:25 ORIGINAL CO-SPONSOR

2:26 COUNCILOR SANTANA AND

2:27 COUNCILOR TWIN COUNCIL SANTANA

2:28 YOU HAVE BEFORE.

2:30 AWESOME.

2:31 GOOD MORNING.

2:31 THANK YOU.

2:32 UM CHAIR CALLED US ABOUT THAT.

2:34 UM AND THANK YOU EVERYONE FOR

2:35 BEING HERE THIS MORNING.

2:37 UNARMED SECURITY GUARDS SERVE A

2:38 VITAL ROLE IN BOSTON'S PUBLIC

2:40 SAFETY INFRASTRUCTURE.

2:41 EVERY DAY THEY PROTECT PEOPLE

2:43 AND PROPERTY AND OUR HEALTH

2:44 CARE FACILITIES, RESIDENTIAL

2:46 BUILDINGS, COLLEGES AND PUBLIC

2:48 SPACES.

2:49 THEY ARE OFTEN THE FIRST TO

2:50 RESPOND WHEN SOMEONE IS

2:51 EXPERIENCING A MEDICAL

2:52 EMERGENCY, A MENTAL HEALTH

2:54 CRISIS AND OTHER URGENT

2:56 SITUATIONS.

2:56 THEY ALSO REGULARLY WORK WITH

2:58 INDIVIDUALS BATTLING

2:59 HOMELESSNESS AND SUBSTANCE USE

3:01 DISORDERS.

3:02 I WAS A SECURITY GUARD MYSELF

3:04 AND THE ONLY KIND OF TRAINING I

3:06 RECEIVED WAS WHEN I WAS ON MY

3:07 FIRST DAY WHEN I WAS CHAPERONED

3:10 BY SOMEONE.

3:10 AFTER THAT I WAS LEFT ON MY OWN

3:12 TO HANDLE ANY TYPE OF SITUATION

3:14 THAT MIGHT COME UP DESPITE ALL

3:16 THE IMPORTANT RESPONSIBILITIES

3:17 THAT CAME UP.

3:18 THERE ARE CURRENTLY NO TRAINING

3:20 REQUIREMENTS FOR UNARMED

3:21 SECURITY GUARDS IN BOSTON AT

3:22 THE STATE OR LOCAL LEVEL.

3:24 THESE PROFESSIONALS ARE

3:26 EXPECTED TO MAKE QUICK

3:27 DECISIONS, DE-ESCALATE

3:29 CONFLICTS AND RESPOND TO

3:30 EMERGENCIES.

3:31 YET MANY HAVE NOT RECEIVED ANY

3:33 TRAINING TO PREPARE THEM FOR

3:35 THESE SITUATIONS AND MIGHT HAVE

3:37 ONLY BEEN IN THE JOB FOR A FEW

3:39 WEEKS.

3:40 ESTABLISHING THESE TRAINING

3:40 STANDARDS IS ABOUT INVESTING IN

3:42 BOTH WORKER SAFETY AND PUBLIC

3:44 SAFETY.

3:45 I APPRECIATE THE CONCERNS I

3:46 HAVE HEARD FROM MANY

3:47 STAKEHOLDERS IN THE COMMUNITY

3:49 AS WELL AS FROM BUSINESS OWNERS

3:50 REGARDING THE CURRENT LANGUAGE

3:52 OF THIS ORDINANCE.

3:53 THIS HEARING PROVIDES AN

3:54 OPPORTUNITY FOR ALL

3:55 STAKEHOLDERS TO SHARE THEIR

3:56 FEEDBACK.

3:57 WE WANT TO ENSURE THAT EVERYONE

3:58 IS INCLUDED IN THESE

3:59 CONVERSATIONS AND THAT WE ARE

4:01 ALIGNED AS WE MOVE FORWARD.

4:02 OUR GOAL IS TO PASS LEGISLATION

4:04 THAT IS APPROPRIATE FOR THIS

4:05 MOMENT AND REFLECTS THE NEEDS

4:06 AND CONCERNS OF OUR COMMUNITY.

4:09 I UNDERSTAND AND APPRECIATE THE

4:10 OBJECTIONS THAT I THAT I HAVE

4:12 HEARD ABOUT, UM, THE TIMELINE

4:15 AND ROADMAP TOWARDS THE

4:17 IMPLEMENTATION ALONG WITH WHAT

4:18 SOME OF YOU SHARED ON HOW YOU

4:20 CAN CONDUCT YOUR TRAINING FROM

4:22 FOR YOUR OWN SECURITY

4:23 PERSONNEL.

4:24 I AM LOOKING FORWARD TO THE

4:25 DISCUSSION TODAY AND UM

4:27 CHARTING A PATH SEEING A PATH

4:30 FORWARD BY INVESTING IN THE

4:32 PEOPLE WHO ARE OFTEN ON THE

4:33 FIRST TO RESPOND.

4:34 WE ARE INVESTING IN SAFER

4:35 WORKSPACES AND A SAFER BOSTON

4:37 FOR EVERYONE.

4:38 THANK YOU.

4:39 .

4:39 THANK YOU COUNCILOR SANTANA.

4:40 COUNCILOR FLYNN, YOU KNOW HOW

4:41 THE FLOOR.

4:42 THANK YOU MADAM CHAIR AND THANK

4:45 YOU TO THE PANEL FOR BEING HERE

4:48 FOR THE PUBLIC TESTIMONY THAT

4:50 WE'RE GOING TO HEAR FROM AS

4:52 WELL.

4:52 UM, BEFORE BEFORE I BEGIN AND

4:54 I'LL JUST HAVE VERY BRIEF

4:56 COMMENTS.

4:57 UM, I AM GOING TO BE LEAVING

5:00 THIS MEETING IN A FEW MINUTES.

5:03 UM, BUT HOPEFULLY I'M BACK BY

5:05 1130.

5:05 I DO HAVE AN APPOINTMENT THAT I

5:07 DO HAVE TO MAKE.

5:08 UM, BUT IT IS MY PLAN TO BE

5:10 BACK BY 1130 FOR THE REMAINDER

5:12 OF THE MEETING.

5:13 UM, BUT WHAT WHAT I WANTED TO

5:17 HIGHLIGHT IN MY OPENING

5:18 STATEMENT IS THE IMPORTANT ROLE

5:22 SECURITY AND, UM, SECURITY

5:24 GUARDS PLAY IN OUR CITY.

5:26 YES, WE NEED TRAINING.

5:28 WE NEED TO SUPPORT SUPPORT THEM

5:31 BUT WE ALSO NEED TO SUPPORT A

5:32 LOT OF SMALL BUSINESSES

5:35 SECURITY BUSINESSES THAT UM,

5:37 HIRE A LOT OF PEOPLE ESPECIALLY

5:38 BUSINESSES OWNED BY PEOPLE

5:41 OF COLOR AS WELL.

5:43 MY MY CHALLENGE OR GOAL IS TO

5:45 SEE HOW WE'RE ABLE TO WORK

5:47 TOGETHER FOR LANGUAGE IN THIS

5:51 DOCUMENT UM, THAT SUPPORTS A

5:54 COMPROMISE AND ENSURES THAT WE

5:55 PROVIDE THE NECESSARY TRAINING

5:57 FOR UNARMED SECURITY GUARDS BUT

6:00 ALSO TO SUPPORT COMPANIES, UM,

6:02 THAT PLAY A CRITICAL ROLE IN

6:04 OUR CITY, ESPECIALLY THE

6:06 IMPORTANCE OF COMPANIES OWNED

6:08 BY PEOPLE OF COLOR.

6:09 THEY HAVE TO BE RESPECTED AS

6:11 WELL.

6:11 UH, MR CHAIR, MADAM CHAIR,

6:13 THANK YOU VERY MUCH.

6:15 THANK YOU.

6:15 WE'VE BEEN JOINED BY

6:17 COUNCILOR UM, AARON MURPHY.

6:18 COUNCILOR MURPHY, WOULD YOU

6:19 LIKE ANY REMARKS?

6:20 YEAH, JUST HAPPY TO BE HERE.

6:22 PART OF THE CONVERSATION LIKE

6:23 COUNCIL FLYNN WAS JUST SAYING

6:25 IT'S A BALANCE.

6:26 WE WANT TO MAKE SURE ANYONE WHO

6:27 IS IN THESE ROLES IMPORTANT

6:30 ROLES HAVE THE TRAINING THEY

6:31 NEED.

6:31 BUT AT THE SAME TIME WE HAVE TO

6:33 MAKE SURE THAT WE'RE LISTENING

6:36 TO THOSE WHO YOU KNOW, EMPLOY

6:38 THEM AND TRAIN THEM THE WAY YOU

6:40 KNOW, SO JUST IT'S A BALANCE

6:41 AND I'M HERE TO LISTEN AND GET

6:42 ALL THE INFORMATION I CAN TO

6:44 MAKE SURE THE LANGUAGE IS

6:45 RIGHT.

6:45 THANK YOU.

6:47 UH, WE ALSO HAVE A LETTER

6:50 OF ABSENCE FROM

6:51 COUNCILOR CULPEPER THAT I WILL

6:52 READ IN PART.

6:53 UM SO DEAR CHAIR, WHAT IS THE

6:55 PART THAT MEMBERS OF THE

6:56 COMMITTEE ON GOVERNMENT

6:57 OPERATIONS I REGRET TO INFORM

6:58 YOU I AM UNABLE TO ATTEND THIS

7:00 MORNING'S HEARING.

7:01 I WOULD LIKE TO THANK, UH,

7:02 FOLKS FOR HOLDING THIS HEARING

7:03 AND PANELISTS AND MEMBERS

7:04 OF THE PUBLIC FOR THEIR

7:06 PARTICIPATION.

7:06 WELL, WHILE I SUPPORT ENSURING

7:08 THAT UNARMED SECURITY OFFICERS

7:10 IN BOSTON RECEIVE APPROPRIATE

7:11 TRAINING, I HAVE SERIOUS

7:12 CONCERNS ABOUT THIS ORDINANCE.

7:13 I REMAIN OPPOSED TO IT IN ITS

7:15 CURRENT FORM.

7:16 MY OFFICE HAS RECEIVED NUMEROUS

7:17 LETTERS AND COMMUNICATION AND

7:18 HAS MET DIRECTLY WITH

7:19 BUSINESSES, INSTITUTIONS AND

7:20 COMMUNITY STAKEHOLDERS WHO HAVE

7:22 RAISED CONCERNS ABOUT THE

7:23 ORDNANCES TRAINING REQUIREMENTS

7:24 RESTRICTIONS ON EMPLOYER

7:25 PROVIDED TRAINING, PERMITTING

7:26 STRUCTURE PENALTIES AND

7:27 IMPLEMENT IMPLEMENTATION

7:28 TIMELINE.

7:29 I'M CONCERNED ABOUT THE

7:30 POTENTIAL BURDEN ON SMALL

7:32 MINORITY OWNED SECURITY

7:33 BUSINESSES AND EMPLOYERS THAT

7:34 ALREADY PROVIDE SUBSTANTIAL

7:36 TRAINING TAILORED TO THEIR

7:37 WORKPLACES UM HAVING HEARD FROM

7:38 THOSE WHO WOULD BE DIRECTLY

7:40 IMPACTED, I CANNOT SUPPORT THIS

7:42 DOCUMENT IN ITS CURRENT FORM.

7:43 SINCERELY, COUNCILOR CULPEPER

7:45 REPRESENTATIVE DISTRICT SEVEN

7:47 UM I ALSO JUST WANT TO

7:48 ACKNOWLEDGE THAT WHILE WE DON'T

7:50 HAVE AN ADMINISTRATION A

7:51 MAYORAL ADMINISTRATION SPECIFIC

7:53 PANEL, WE ARE JOINED BY TWO

7:55 HERE IN THE AUDIENCE ME ME UM

7:57 TARGETED I'M SO SORRY.

7:58 MY MESSAGE YOUR NAME WRONG.

8:01 UH UM BUT UH, ALWAYS A FRIEND

8:03 TO LABOR, UM, AND DEPUTY

8:04 DIRECTOR OF LABOR POLICY, UH,

8:06 FROM THE OFFICE OF LABOR

8:07 COMPLIANCE AND WORKER

8:08 PROTECTIONS AND THE WORKER

8:09 EMPOWERMENT CABINET.

8:10 AND WE ALSO HAVE MONIQUE

8:11 MITCHELL SENIOR PROGRAM MANAGER

8:13 UH, LIVING WAGE AND WAGE THEFT,

8:15 UM, OVERSEEING LIVING WAGE AND

8:17 WAGE THEFT WITHIN THE OFFICE

8:18 OF LABOR COMPLIANCE AND WORKER

8:19 PROTECTIONS UH, BEFORE WE HAD

8:22 TO OR WE GO TO OUR PANEL UM,

8:25 OUR BUSINESS PANEL I DO JUST

8:26 WANT TO GIVE A BRIEF OVERVIEW

8:28 FOR THOSE LISTENING.

8:29 UM, THE BACKGROUND OF THIS

8:30 ORDINANCE IS THAT IT

8:31 ESTABLISHES THE CITY PERMITTING

8:33 AND TRAINING FRAMEWORK FOR

8:34 UNARMED SECURITY GUARDS WORKING

8:35 IN BOSTON.

8:36 IT REQUIRES 40 HOURS OF INITIAL

8:38 TRAINING WITHIN 90 DAYS FOR NEW

8:39 GUARDS, 180 DAYS FOR EXISTING

8:41 GUARDS AND EIGHT HOURS ANNUALLY

8:44 THEREAFTER.

8:44 TRAINING MUST BE THROUGH A CITY

8:46 CERTIFIED PROGRAM, AND

8:47 EMPLOYERS MUST PAY TRAINING

8:48 COSTS AND COMPENSATE GUARDS FOR

8:50 TRAINING TIME.

8:51 THE CURRICULUM INCLUDES CPR,

8:53 SMART AID AND OVERDOSE RESPONSE

8:57 ,DE-ESCALATION, MENTAL AND

8:58 BEHAVIORAL HEALTH, EMERGENCY

9:00 RESPONSE, BUILDING OPERATIONS,

9:01 INCIDENT REPORTING AND

9:02 WORKPLACE RIGHTS.

9:04 UH THERE WAS A HEARING WHILE I

9:05 WAS AWAY ON MATERNITY LEAVE.

9:06 I WANT TO THANK UH, VICE CHAIR

9:08 COUNCILOR LOUIJEUNE FOR HOLDING

9:09 THAT AND ALL THOSE WHO

9:10 PARTICIPATED.

9:10 IT SEEMS AS THOUGH THERE WAS A

9:12 BROAD AGREEMENT ON THE GOAL.

9:13 HOWEVER THERE WAS SIGNIFICANT

9:14 DISAGREEMENT OVER THE STRUCTURE

9:16 WORKERS, UM AND GUARDS

9:18 TESTIFIED TO RECEIVING LITTLE

9:19 TO NO TRAINING DESPITE

9:20 CONFRONTING MEDICAL EMERGENCIES

9:22 ,BEHAVIORAL HEALTH CRISIS AND

9:24 PUBLIC SAFETY SITUATIONS.

9:25 THERE WERE SOME CONCERNS FROM

9:27 THE COUNCIL OVER THE OUR

9:29 REQUIREMENT UH PART TIME

9:30 WORKERS CERTIFICATION PROVIDER

9:32 AVAILABILITY, SMALL BUSINESS

9:33 IMPACTS UH IN THE

9:35 ADMINISTRATION TESTIMONY

9:36 ACKNOWLEDGED MORE CONVERSATIONS

9:37 AND DUE DILIGENCE WERE NEEDED.

9:38 WE ALSO HEARD FROM INDUSTRY AND

9:40 BUSINESS UH FOLKS THEIR

9:43 CONCERNS CENTERED AROUND

9:44 EMPLOYERS GENERALLY SUPPORTING

9:45 BASELINE TRAINING BUT ARGUED

9:47 THE ORDINANCE IS TOO

9:48 PRESCRIPTIVE AND COSTLY AND

9:49 COULD.

9:50 BE DIFFICULT TO IMPLEMENT.

9:51 UM, SO WITH THAT CONTEXT, I'M

9:53 PLEASED TO NOW PASS THIS OVER

9:55 TO OUR.

9:55 PANEL UM, IN WHATEVER ORDER YOU

9:58 SO CHOOSE.

9:59 BUT I WILL GO AHEAD AND

10:00 INTRODUCE YOU NOW WE HAVE UH,

10:02 CAMERON KILPATRICK WHO IS

10:03 VIRTUAL WHO'S THE VICE

10:04 PRESIDENT OF GOVERNMENT

10:05 RELATIONS OF ALLIED UNIVERSAL.

10:06 THANK YOU CAMERON UH, FOR BEING

10:08 HERE WE HAVE HERBIE DO RENE WHO

10:11 IS THE PRINCIPAL AND CEO

10:12 OF WIND WALKER SOLUTIONS.

10:14 HE'S ALSO THE BOARD OF THE

10:15 CHAIR OF THE BLACK ECONOMIC

10:16 COUNCIL MASSACHUSETTS.

10:17 AND WE HAVE DAVID CONSUL WHO IS

10:18 THE CEO AND CO-FOUNDER OF RED

10:20 CON SECURITY AND ALSO A MEMBER

10:21 OF THE BLACK ECONOMIC

10:24 COUNCIL OF MASSACHUSETTS.

10:24 AND PATRICIA MCMULLEN, WHO'S

10:26 THE EXECUTIVE DIRECTOR OF THE

10:28 CONFERENCE OF BOSTON TEACHING

10:29 HOSPITALS.

10:30 THANK YOU SO MUCH FOR BEING

10:31 HERE AND PLEASE FEEL FREE TO UH

10:34 OR DO YOU HAVE A PREFERRED

10:35 PERSON TO GO FIRST?

10:36 IT'S OKAY.

10:38 I'M HAPPY TO GO.

10:39 OKAY.

10:39 GO RIGHT AHEAD.

10:40 PATRICIA.

10:40 THANK YOU.

10:41 UM.

10:42 GOOD MORNING.

10:43 UH, TISH MCMULLEN, EXECUTIVE

10:45 DIRECTOR OF THE CONFERENCE

10:47 OF BOSTON.

10:47 TEACHING HOSPITALS.

10:49 OUR ORGANIZATION WORKS TO

10:51 SUPPORT 12 MEMBER TEACHING

10:54 HOSPITALS ACROSS GREATER BOSTON

10:56 AND APPRECIATES.

10:57 THE OPPORTUNITY TO COMMENT ON

10:59 THIS DOCKET.

11:01 AS YOU MAY KNOW, OUR TEACHING

11:03 HOSPITALS RELY ON A WIDE RANGE

11:07 OF PERSONNEL, INCLUDING UNARMED

11:09 SECURITY OFFICERS TO ENSURE THE

11:11 SAFETY OF OUR PATIENTS AND

11:13 THEIR FAMILIES, OUR EMPLOYEES

11:15 AND OUR NEIGHBORS.

11:17 TRAINING OF OUR SECURITY

11:19 OFFICERS IS OF PARAMOUNT

11:22 IMPORTANCE TO OUR ORGANIZATIONS

11:24 ,AND WE VERY MUCH APPRECIATE

11:26 YOUR ATTENTION TO THIS

11:29 IMPORTANT ISSUE.

11:31 GIVEN THE IMPORTANCE OF THE

11:32 TRAINING WITHIN OUR HOSPITALS,

11:34 WE BELIEVE A ONE SIZE FITS ALL

11:37 APPROACH IS NOT APPROPRIATE TO

11:40 THIS CRITICAL TRAINING.

11:42 RATHER WE FEEL THAT THERE IS

11:44 AMPLE OPPORTUNITY FOR THE CITY

11:47 TO RECOGNIZE OUR DYNAMIC AND

11:49 ROBUST TRAINING PROGRAMS WHILE

11:52 STILL PURSUING YOUR GOAL

11:54 OF BROADER ACCESS TO TRAINING

11:56 FOR INDIVIDUALS SERVING IN

11:58 THESE IMPORTANT POSITIONS,

12:01 HOSPITALS AND LARGE ACADEMIC

12:03 MEDICAL CENTERS IN PARTICULAR

12:05 ARE EXTRAORDINARILY UNIQUE

12:08 ENVIRONMENTS THAT OPERATE UNDER

12:10 CONSIDERABLE STATE AND FEDERAL

12:12 REGULATORY REQUIREMENTS THAT

12:13 ARE RELATED TO PATIENT AND

12:17 EMPLOYEE SECURITY AND TRAINING.

12:20 HOSPITALS HAVE TO MEET THESE

12:21 STANDARDS IN ORDER TO MAINTAIN

12:23 OUR LICENSES FROM THE

12:26 COMMONWEALTH OF MASSACHUSETTS.

12:27 OUR PARTICIPATION IN THE

12:29 MEDICARE AND MEDICAID PROGRAMS

12:32 AND OUR ACCREDITATION FROM THE

12:34 JOINT COMMISSION.

12:36 IT IS CRITICAL TO US THAT ANY

12:39 LEGAL AND REGULATORY

12:40 REQUIREMENTS ARE HARMONIOUS

12:42 WITH CURRENT STATE AND FEDERAL

12:45 LAW AND RECOGNIZE THE

12:47 COMPLEXITY OF OUR INSTITUTIONS.

12:50 WE RESPECTFULLY ASK THAT THE

12:52 COUNCIL MOVE CAREFULLY AND

12:54 DELIBERATELY IN CONSIDERING

12:55 THIS ORDINANCE AND CONVENE THE

12:58 VARIOUS STAKEHOLDERS AS YOU

12:59 HAVE TODAY, UM, THAT HAVE

13:02 EXPRESSED OPERATIONAL CONCERNS

13:04 WITH THE ORDINANCE AS DRAFTED

13:07 BEFORE MOVING IT FORWARD AS YOU

13:10 DO MOVE IT FORWARD, HOWEVER, WE

13:13 STAND READY TO WORK WITH YOU TO

13:15 CRAFT AN ORDINANCE THAT

13:16 RECOGNIZES THE UNIQUE TRAINING

13:18 SUPPORT NEEDED FOR HOSPITAL

13:20 SECURITY OFFICERS TO BE

13:22 SUCCESSFUL IN THESE ROLES IN

13:25 ADDITION TO SPECIFIC

13:27 RECOMMENDATIONS THAT WE WILL

13:28 PROVIDE AS PART OF WRITTEN

13:31 TESTIMONY, UH, WE WOULD ALSO

13:33 URGE THAT YOU CONSIDER TWO

13:35 ALTERNATIVE APPROACHES.

13:38 FIRST, ALLOW HOSPITALS AND

13:41 OTHER EMPLOYERS WITH ROBUST

13:42 TRAINING PROGRAMS FOR SECURITY

13:45 PROFESSIONALS TO ATTEST THAT

13:47 THEIR TRAINING MEETS OR EXCEEDS

13:49 THE MINIMUM STANDARDS

13:51 ESTABLISHED BY THE CITY.

13:53 WE BELIEVE THAT EMPLOYERS

13:54 SHOULD BE PERMITTED TO DO THEIR

13:56 OWN TRAINING AND SHOULD BE

13:58 PERMITTED TO ATTEST THAT THEIR

14:00 TRAINING MEETS THESE STANDARDS

14:02 ESTABLISHED BY THE OFFICE

14:04 OF LABOR COMPLIANCE AND WORKER

14:06 PROTECTIONS, THIS ATTESTATION

14:08 SHOULD EXEMPT EMPLOYERS AND

14:11 EMPLOYEES FROM THE EXTERNAL

14:12 TRAINING REQUIREMENTS IN THE

14:14 ORDINANCE.

14:16 SECOND, CREATE A PROGRAM THAT

14:19 SETS MINIMUM STANDARDS FOR

14:22 UNARMED SECURITY OFFICERS

14:24 WORKING FOR THE CITY OF BOSTON.

14:26 AT THE PREVIOUS HEARING ON THIS

14:28 ORDINANCE AND THE COMPELLING

14:30 TESTIMONY PROVIDED BY THE

14:32 SECURITY OFFICERS, WE

14:35 RECOGNIZED A CLEAR OPPORTUNITY

14:37 FOR THE CITY TO PURSUE TRAINING

14:39 OF ITS EMPLOYEES.

14:41 WE BELIEVE THE COUNCIL SHOULD

14:43 PURSUE AN EFFORT TO ENACT

14:44 MINIMUM TRAINING REQUIREMENTS

14:46 FOR SECURITY PROFESSIONALS

14:48 WORKING FOR THE CITY PRIOR TO

14:51 PURSUING ANY BROADER EFFORTS.

14:53 IN ADDITION TO DIRECTLY

14:55 ADDRESSING AN IDENTIFIED GAP IN

14:58 TRAINING.

14:58 SUCH AN EFFORT WOULD ALLOW THE

15:01 OFFICE OF LABOR COMPLIANCE AND

15:03 WORKER PROTECTIONS TO DEVELOP

15:05 ITS TRAINING, ITS PROGRAMS AND

15:08 SYSTEMS FOR A SMALLER NUMBER

15:10 OF EMPLOYERS, TRAINERS AND

15:11 SECURITY OFFICERS AND TO

15:14 TROUBLESHOOT ANY ISSUES OR

15:16 BARRIERS TO CREATING A

15:18 FUNCTIONING PROGRAM.

15:20 THANK YOU FOR YOUR

15:21 CONSIDERATION OF OUR COMMENTS.

15:23 AS I SAID, WE STAND READY TO

15:25 WORK WITH YOU TO ENSURE THAT

15:27 UNARMED SECURITY OFFICERS IN

15:29 BOSTON HAVE ADEQUATE TRAINING

15:32 WHILE TAKING INTO CONSIDERATION

15:34 THE COMPREHENSIVE AND DYNAMIC

15:36 WORK BEING DONE IN OUR

15:38 INSTITUTIONS TO TRAIN OUR

15:41 PROFESSIONAL EMPLOYEES.

15:42 PLEASE DO NOT HESITATE TO REACH

15:45 OUT TO US IF THERE IS ANY

15:47 ADDITIONAL INFORMATION WE COULD

15:48 PROVIDE.

15:49 THANK YOU.

15:51 ,THANK YOU PATRICIA.

15:52 UH WELL NEXT WE'LL GO TO UH

15:54 HERBIE.

15:57 FIRST OF ALL, UH.

15:58 CONGRATULATIONS ON YOUR NEW

15:59 BABY.

16:00 UM, UM, MADAM CHAIR, THANK YOU.

16:02 UM.

16:02 GOOD AFTERNOON.

16:03 UM, CHAIR COLETTA SUPPORT, UH,

16:07 COUNCILOR SANTANA AND MEMBERS

16:08 OF THE COMMITTEE.

16:10 UM, MY NAME IS HERB DUVERNAY.

16:12 I'M THE FOUNDER AND CEO OF ONE

16:13 WORK GROUP, A BOSTON BASED

16:16 SECURITY TRAINING AND

16:17 PROFESSIONAL SERVICES COMPANY.

16:20 WE EMPLOY APPROXIMATELY 200

16:22 FULL TIME AND PART TIME

16:24 EMPLOYEES.

16:25 ABOUT 68% OF OUR WORKFORCE ARE

16:28 PEOPLE OF COLOR, AND MORE THAN

16:30 58% ARE BOSTON RESIDENTS.

16:33 I ALSO SERVE AS BOARD CHAIR

16:34 OF THE BLACK ECONOMY

16:37 COUNCIL OF MASSACHUSETTS.

16:39 I WANT TO MAKE SOMETHING VERY

16:41 CLEAR I BELIEVE IN TRAINING,

16:44 TRAINING AND WORKFORCE

16:45 DEVELOPMENT ARE ACTUALLY PART

16:47 OF MY BUSINESS.

16:49 MY CONCERN IS THAT THE

16:50 ORDINANCE COULD UNINTENTIONALLY

16:53 CREATE BARRIERS FOR TWO GROUP.

16:55 I CARE DEEPLY ABOUT SMALL AND

16:58 DISADVANTAGED BUSINESSES TRYING

17:00 TO COMPETE AND PEOPLE TRYING TO

17:03 ENTER THE WORKFORCE OR EARN

17:04 ADDITIONAL INCOME.

17:06 FOR ME THIS IS PERSONAL.

17:09 I CAME TO THIS COUNTRY FROM

17:10 HAITI WHEN I WAS 20 YEARS OLD.

17:13 I DIDN'T SPEAK ENGLISH.

17:14 I CLEANED BATHROOMS, I DROVE A

17:17 CAB, I WORK IN A GROCERY STORE.

17:21 I DID WHATEVER JOB I COULD FIND

17:23 TRYING WHILE TRYING TO BUILD A

17:25 LIFE HERE.

17:27 WHEN I ENROLLED AT NORTHEASTERN

17:29 UNIVERSITY I DIDN'T EVEN KNOW

17:31 WHAT I WANTED TO STUDY.

17:33 THEN SOMEBODY GAVE ME AN

17:35 OPPORTUNITY TO WORK SECURITY AT

17:37 DANA-FARBER I RECEIVE

17:39 ORIENTATION AND BASIC TRAINING

17:41 BUT WHAT REALLY DEVELOPED

17:43 ME WASN'T A CARD OR A CHECKLIST

17:47 IT WAS PEOPLE SUPERVISORS COACH

17:50 ME.

17:51 MENTORS CORRECTED ME.

17:53 THEY TAUGHT ME HOW TO

17:54 COMMUNICATE WHAT REPORTS HANDLE

17:57 DIFFICULT SITUATION AND BECOME

18:00 A PROFESSIONAL.

18:01 THAT OPPORTUNITY CHANGED MY

18:04 LIFE.

18:05 I DISCOVERED THAT SECURITY

18:06 COULD BECOME MY PROFESSION SO I

18:08 STUDIED HUMAN JUSTICE, EARNED

18:10 BOTH MY BACHELOR'S AND MASTER'S

18:12 DEGREE FROM NORTHEASTERN.

18:13 MOVE INTO MANAGEMENT AND

18:15 EXECUTIVE LEADERSHIP AND

18:17 EVENTUALLY FOUNDED MY OWN

18:18 SECURITY COMPANY.

18:20 THE OPPORTUNITY CAME FIRST.

18:23 TODAY I HIRE PEOPLE WHO NEED

18:25 THAT SAME OPPORTUNITY WE HIRE

18:28 IMMIGRANTS, STUDENTS, WORKING

18:31 PARENTS, PEOPLE WHO ALREADY

18:32 HAVE ANOTHER JOB AND NEED

18:34 ANOTHER 10 OR 20 HOURS A WEEK

18:37 AND PEOPLE LOOKING FOR THEIR

18:39 FIRST OPPORTUNITY.

18:41 THINK ABOUT WHAT 40 HOURS

18:43 OF MANDATORY TRAINING MEAN TO

18:45 THEM.

18:47 YES THEY ARE PAID YOU IN

18:48 TRAINING BUT PAYING SOMEONE

18:50 MINIMUM WAGE DOESN'T MAGICALLY

18:52 CREATE 40 ADDITIONAL HOURS IN

18:54 THE LIFE A STUDENT HAS CLASSES

18:57 A PARENTS HAS CHILDCARE SOMEONE

19:00 WHO FOR ANOTHER JOB MAY HAVE TO

19:01 GIVE UP HIGHER PAYING HOURS

19:04 JUST TO QUALIFY FOR A PART TIME

19:06 OPPORTUNITY FOR SOMEONE TRYING

19:09 TO MAKE ENDS MEET.

19:11 40 HOURS IS A REAL BARRIER.

19:14 IT ALSO AFFECT DISADVANTAGED

19:15 BUSINESSES LIKE MINE.

19:17 WE COMPETE AGAINST SOME OF THE

19:19 LARGEST SECURITY COMPANIES IN

19:20 THE WORLD.

19:21 THEY CAN SPREAD MANAGEMENT,

19:24 RECRUITING, TRAINING, INSURANCE

19:26 TECHNOLOGY AND COMPLIANCE COSTS

19:28 ACROSS TENS OF THOUSANDS

19:31 OF EMPLOYEE.

19:32 I HAVE APPROXIMATELY 200 PEOPLE

19:35 AND ONE CRITICISM WE ALREADY

19:38 HEAR WHEN COMPETING FOR

19:39 CONTRACTS IS WHEN WALKER IS TOO

19:42 EXPENSIVE.

19:43 SOMETIMES WE ARE NOT BECAUSE WE

19:45 ARE MAKING EXCESSIVE PROFITS

19:47 BUT BECAUSE WE DON'T HAVE THE

19:48 SCALE OF THE LARGEST COMPANY

19:51 AND ADD TO 40 HOURS OF PAY

19:55 PRE-SERVICE TRAINING, OUTSIDE

19:57 TRAINING COSTS AND ADDITIONAL

19:59 COMPLIANCE COSTS.

20:00 EVENTUALLY THOSE COSTS WILL GO

20:01 INTO OUR WEIGHTS, OUR WEIGHT

20:04 INCREASE WE BECOME LESS

20:06 COMPETITIVE, WE WIN FEWER

20:08 CONTRACTS AND ULTIMATELY WE

20:11 CREATE FEWER JOBS.

20:13 EVERY GALATIAN CAN BE EQUAL ON

20:15 PAPER AND STILL HAVE VERY

20:18 UNEQUAL ECONOMIC IMPACT.

20:21 AND AGAIN I'M NOT AGAINST

20:22 TRAINING.

20:23 I AM IN THE TRAINING BUSINESS.

20:27 IN 2017 I ACQUIRE AND ESTABLISH

20:28 A TRAINING COMPANY THAT HAD

20:30 BEEN OPERATING FOR

20:31 APPROXIMATELY 25 YEARS.

20:33 TODAY WE PROVIDE TRAINING AND

20:35 WORKFORCE DEVELOPMENT INCLUDING

20:36 FOR FEDERAL GOVERNMENT CLIENTS

20:38 .

20:38 I KNOW WHAT DEVELOPS GOOD

20:41 SECURITY PROFESSIONAL IT'S

20:43 APPROPRIATE TRAINING COMBINED

20:45 WITH STRONG SUPERVISION

20:48 COACHING SITE SPECIFIC

20:50 KNOWLEDGE, ACCOUNTABILITY AND

20:52 CULTURE.

20:54 WE DEMONSTRATE THAT DURING OUR

20:55 FIFA RELATED OPERATION HERE

20:57 OUTSIDE THE BUILDING WE

20:59 RECRUITED AND DEVELOPED A

21:01 DIVERSE WORKFORCE FOR DEMANDING

21:04 INTERNATIONAL EVENT.

21:05 WE TRAIN THEM, WE SUPERVISE

21:07 THEM, WE COACHED THEM, WE

21:10 CORRECTED THEM AND THEY PERFORM

21:12 .

21:13 OUR CLIENTS ALSO HOLD US

21:15 ACCOUNTABLE.

21:16 IF MY OFFICERS.

21:17 DON'T PERFORM.

21:18 CLIENTS CAN WE MOVE THEM?

21:20 IF WE DON'T FIX THE.

21:21 PROBLEM THEY CAN FIRE MY

21:23 COMPANY INSURANCE LIABILITY AND

21:26 OUR REPUTATION PROVIDE

21:27 ADDITIONAL ACCOUNTABILITY IF MY

21:29 PEOPLE.

21:30 CONSISTENTLY FAIL, MY COMPANY

21:33 EVENTUALLY FAILS BACK MY WILL.

21:36 I SPECIFICALLY ACCOMMODATION

21:37 FOR IMPROVING THIS ORDINANCE.

21:39 MY REQUEST TODAY IS SIMPLY

21:43 THINK ABOUT THE IMMIGRANT, THE

21:45 STUDENT, THE WORKING PARENT,

21:48 THE PERSON WHO NEED A SECOND

21:49 JOB AND THE DISADVANTAGED

21:52 BUSINESS TRYING TO COMPETE

21:53 AGAINST COMPANY MANY TIMES IT'S

21:56 SIZE SECURITY OPEN A DOOR FOR

21:59 ME FOR 20 YEARS OLD IMMIGRANT

22:02 FROM HAITI WHO DIDN'T SPEAK

22:04 ENGLISH, SOMEONE GIVE ME AN

22:06 OPPORTUNITY TODAY I HAVE THE

22:09 PRIVILEGE OF GIVING THAT

22:10 OPPORTUNITY TO SOMEONE ELSE.

22:12 DON'T MAKE THE CREDENTIAL MORE

22:14 IMPORTANT THAN THE PERSON.

22:17 LET'S RAISE THE STANDARD

22:18 WITHOUT RAISING THE BARRIER.

22:20 THANK YOU.

22:21 THANK YOU HERBIE I WILL JUST

22:22 SAY I DIDN'T REALIZE THE EXTENT

22:24 OF YOUR ATTENTION AND YOUR

22:25 STORY IS REALLY INSPIRATIONAL

22:26 AND UM, I KNOW THAT YOU ARE

22:28 WORKING REALLY HARD TO, UM,

22:30 PROVIDE OPPORTUNITIES TO OTHERS

22:32 THE WAY THAT THEY WERE PROVIDED

22:33 TO YOU.

22:34 SO I APPRECIATE YOUR TESTIMONY.

22:35 THANK YOU FOR YOUR WARM WISHES.

22:36 I DO HAVE SO MANY QUESTIONS FOR

22:37 YOU BUT I WILL WAIT.

22:38 UM OBVIOUSLY WE HAVE COREY AND

22:41 THEN WE HAVE OUR LEAD SPONSOR

22:43 OH AND CAMERON AS WELL I

22:45 APOLOGIZE BUT I DO JUST WANT TO

22:46 RECOGNIZE THAT WE'VE BEEN

22:47 JOINED BY COUNCILOR BRIGHTON.

22:49 UM.

22:50 SORRY.

22:52 I JUST CALLED YOU COREY I

22:54 APOLOGIZE.

22:55 YOUR NAME IS DAVID CONSOLE.

22:56 IT'S FINE.

22:56 WOULD YOU MIND JUST, UH,

22:57 REPEATING YOUR YOUR TITLE WHERE

22:59 YOU WORK AND THEN ALSO ANY

23:01 AFFILIATIONS YOU CAN, UM, GO

23:02 AHEAD WITH YOUR REMARKS.

23:03 SOUNDS GOOD.

23:04 UH, GOOD.

23:05 GOOD MORNING.

23:06 MEMBERS OF THE COMMITTEE.

23:07 UH, COMMITTEE?

23:07 UH, MY NAME IS.

23:09 DAVID COUNCIL.

23:10 I AM.

23:10 THE CEO AND CO-FOUNDER

23:11 OF RED CROSS SECURITY AND A

23:13 MEMBER OF THE BLACK ECONOMIC

23:15 COUNCIL OF MASSACHUSETTS.

23:17 I CO-FOUNDED THIS COMPANY AT 27

23:18 YEARS OLD.

23:19 I'M 34 NOW.

23:21 WHEN I LEFT MORGAN STANLEY TO

23:23 DO THIS FULL TIME PEOPLE

23:24 THOUGHT I WAS CRAZY.

23:25 I KNOW I COULD MAKE A BIGGER

23:27 IMPACT ON MY COMMUNITY THIS

23:28 WAY.

23:29 WE'RE AT OVER 50 EMPLOYEES

23:30 TODAY.

23:31 THAT'S FULL TIME AND THE NUMBER

23:33 CLIMBS PART TIME AND WE PROVIDE

23:35 UNARMED SECURITY TO COMMERCIAL

23:38 ,RESIDENTIAL AND EVENT VENUES

23:40 ACROSS BOSTON.

23:42 AND I BELIEVE I'M THE YOUNGEST

23:43 OWNER OPERATOR AT THE SCALE IN

23:45 THE CITY.

23:46 WE ARE THE FUTURE AND WE

23:49 REPRESENT WHAT'S SUPPOSED TO BE

23:50 POSSIBLE HERE AND THIS

23:51 ORDINANCE WOULD UNDO A LOT

23:53 OF THE WORK THE CITY HAS DONE

23:55 TO SUPPORT SMALL BUSINESSES

23:56 LIKE MINE.

23:57 AND SEVEN YEARS THIS COMPANY

23:59 HAS KEPT FOOD ON THE TABLE FOR

24:00 STAFF WHO HAD NOWHERE ELSE TO

24:01 TURN.

24:02 I'VE HAD GUARDS WORK THEIR WAY

24:04 THROUGH COLLEGE INTO CAREERS AS

24:06 LAWYERS AND BOSTON POLICE

24:07 OFFICERS.

24:08 I'VE HAD PEOPLE REBUILDING

24:09 THEIR LIVES AFTER DIVORCE AND

24:11 IMMIGRANTS FOR WHOM THIS WAS

24:13 THEIR FIRST JOB IN THIS

24:14 COUNTRY, THEIR FIRST CHANCE TO

24:16 LEARN ENGLISH AND WHO WORKED

24:17 WITH US LONG ENOUGH TO GET

24:18 THEIR FIRST APARTMENT.

24:20 AND I'M NOT ONE OF THE BIG GUYS

24:22 FOR SURE.

24:23 SOMETHING LIKE THIS MAKES THE

24:24 AMERICAN DREAM HARDER TO REACH

24:26 THAN IT ALREADY IS.

24:28 WE BOOTSTRAPPED THIS COMPANY

24:29 FROM THE GROUND UP NO INVESTORS

24:31 ,NO OUTSIDE CAPITAL SOME

24:33 MONTHS JUST MAKING PAYROLL

24:34 EVERY TWO WEEKS IS THE WIN AND

24:36 BETWEEN PAYROLL, RISING

24:38 INSURANCE AND EVERY OTHER FEE

24:39 THAT COMES WITH RUNNING A

24:41 BUSINESS HERE, THERE'S ALREADY

24:42 BARELY ANY ROOM FOR ERROR TO

24:44 START WITH THE 40 HOURS EVERY

24:46 NEW HIRE GETS 40 HOURS

24:48 OF TRAINING WITHIN 90 DAYS AND

24:50 SECTIONS 17 TO 22.7 SAYS I PAY

24:53 FOR ALL OF IT.

24:55 TUITION FEES AND WAGES AND I

24:58 CAN'T REQUIRE A CANDIDATE TO

24:59 ALREADY HOLD THE CERTIFICATE

25:00 BEFORE BEFORE I HIRE THEM IN A

25:04 HIGH TURNOVER INDUSTRY WITH

25:06 TURNOVER REPORTED AT 200% OR

25:08 MORE, THAT'S NOT A COST I PAY

25:10 ONCE PER POSITION.

25:12 I'M PAYING IT MULTIPLE TIMES A

25:13 YEAR FOR THE SAME POST BEFORE A

25:15 DOLLAR OF TUITION OR FEES WHICH

25:17 HAVE NO ESTABLISHED RATE YET

25:19 SINCE NO CERTIFIED PROGRAM

25:21 EXISTS UNDER THIS.

25:21 ORDINANCE.

25:22 THEN THERE'S A SCHEDULING

25:24 WHEN A GUARD COMES OFF POST FOR

25:26 40 HOURS.

25:27 MY CLIENT STILL NEEDS COVERAGE.

25:29 SO I'M I'M PAYING THAT GUARD TO

25:31 TRAIN AND PAYING SOMEONE ELSE

25:33 TO COVER THE SHIFT ON 180 DAY

25:35 CLOCK THAT STARTS JUST 30 DAYS

25:37 AFTER THIS PASSES.

25:38 I DON'T KNOW HOW I KEEP EVERY

25:40 SITE COVERED.

25:41 THE ORDINANCE AS WRITTEN ONLY

25:43 RECOGNIZES ONE KIND OF TRAINING

25:44 PROVIDER A NONPROFIT IN PERSON

25:47 ONLY WITH FIVE YEARS IN THE

25:49 BUSINESS THAT SETS OUT TOOLS

25:51 ALREADY DOING THIS JOB LIKE THE

25:53 PLATFORM WE USE CALLED APP TV

25:55 WHICH TRACKS GUARDS TRAINING

25:56 AND GIVES US A WAY TO FLAG

25:58 CONTINUING EDUCATION.

25:59 IT'S GOOD BUSINESS AND IT WORKS

26:01 .

26:01 I'D ASK THE COUNCIL TO LEAVE

26:03 ROOM FOR TECHNOLOGY LIKE THAT

26:04 INSTEAD OF ROUTING EVERYONE

26:06 THROUGH A SINGLE DESIGNATED

26:07 VENDOR.

26:08 THE REPUTATION AND INTEGRITY

26:11 OF OUR BUSINESS MATTER TOO MUCH

26:12 AT THIS STAGE FOR US TO NOT

26:14 PROPERLY TRAIN OUR STAFF AND

26:16 DELIVER QUALITY SERVICE TO OUR

26:17 CLIENTS.

26:18 THAT'S WHY WE TRAIN GUARDS

26:20 FULLY ON WHAT IT MEANS TO BE A

26:21 SECURITY GUARD WITH SITE

26:23 SPECIFIC ON THE JOB TRAINING,

26:25 CONTINUING EDUCATION AND

26:26 THROUGH QUARTERLY STAFF

26:27 MEETINGS.

26:29 WHAT WORRIES ME MOST ISN'T

26:31 TRAINING STANDARDS IT'S THE

26:33 GETTING THE PAPERWORK WRONG ON

26:35 AN ANNUAL RENEWAL CAN BE

26:36 GROUNDS TO DENY SUSPENDED OR

26:38 REVOKED MY PERMIT AND THE

26:40 MOMENT I'M OPERATING WITHOUT

26:41 ONE IT'S $300 A DAY PER GUARD

26:44 AND A THREE YEAR BAN FROM CITY

26:47 CONTRACTS.

26:48 THAT'S THE SEQUENCE.

26:49 IT'S THE THAT'S THE SEQUENCE.

26:51 IT STARTS WITH A FILING ERROR

26:52 AND A CLEAR CLERICAL MISTAKE.

26:54 SHOULD IT END WHAT I'VE SPENT

26:56 SEVEN YEARS BUILDING BECAUSE I

26:57 AM THE, UH, COMPLIANCE

26:59 DEPARTMENT.

27:02 THANK YOU VERY MUCH, DAVID.

27:03 AND NOW WE'LL GO TO CAMERON

27:05 WHO'S ONLINE.

27:06 CAMERON, IF YOU WOULDN'T MIND

27:07 JUST REPEATING YOUR, UM YOUR

27:08 TITLE, YOUR AND YOUR

27:10 AFFILIATION PLEASE BEFORE YOUR

27:11 REMARKS.

27:11 I'M, UM, CAMERON KIELBURGER,

27:12 THE VICE PRESIDENT

27:13 OF GOVERNMENT RELATIONS AND ON

27:15 BEHALF, UM, WITH ALLIED

27:17 UNIVERSAL SECURITY.

27:18 UM, AGAIN, THANK YOU REALLY

27:21 QUICKLY FOR ALLOWING ME TO BE

27:22 HERE VIRTUALLY UM, THAT WE ARE

27:24 A LARGE COMPANY.

27:24 I HAVE A ONE WOMAN TEAM AND I

27:26 HAD TO BE IN ATLANTA THIS

27:27 MORNING UH, FOR MEETINGS.

27:29 BUT AGAIN, THANK YOU FOR HAVING

27:31 MEJIA TODAY AND WE'RE I'M HERE

27:32 TO RESPECTFULLY OPPOSE DOCKET

27:34 1541.

27:35 ALLIED UNIVERSAL IS ONE OF THE

27:36 LARGEST SECURITY SERVICE

27:37 COMPANIES IN THE UNITED STATES

27:39 EMPLOYING OVER 300,000 SECURITY

27:41 PROFESSIONALS NATIONWIDE

27:42 INCLUDING APPROXIMATELY 2000 IN

27:44 BOSTON.

27:44 ALLIED UNIVERSAL SERVICES A

27:46 VARIETY OF CLIENTS INCLUDING

27:47 HOSPITALS, UNIVERSITIES,

27:49 AFFORDABLE HOUSING PROVIDERS,

27:50 NONPROFITS, GOVERNMENT

27:51 BUILDINGS, MAJOR PUBLIC EVENTS,

27:53 OFFICE BUILDING AND RETAIL

27:54 LOCATIONS THAT SERVES BOSTON

27:55 CITIZENS ACROSS THE CITY AND

27:57 COMMONWEALTH.

27:58 TO BE CLEAR, ALLY DOES NOT

28:00 OPPOSE TRAINING STANDARDS FOR

28:01 SECURITY PROFESSIONALS.

28:03 WE INVEST SUBSTANTIALLY IN THE

28:04 TRAINING AND DEVELOPMENT OF OUR

28:05 WORKFORCE AND SHARE THE

28:06 COMMITTEE'S INTEREST IN A WELL

28:08 PREPARED PROFESSIONAL SECURITY

28:09 FORCE.

28:10 HOWEVER, WE MUST RAISE OUR

28:11 SERIOUS CONCERNS ABOUT DOCKET

28:13 5041 HAS FAILED.

28:14 YOU ALL DO HAVE MY WRITTEN

28:15 TESTIMONY FROM THE AUGUST

28:16 HEARING.

28:17 IN SPARE TIME I'LL FOCUS ON

28:18 SOME OF OUR LARGEST CONCERN.

28:20 FIRST, EMPLOYERS ARE UNABLE TO

28:22 CONDUCT THEIR OWN TRAINING.

28:23 ALI PROVIDES EVERY NEW GUARD

28:25 WITH A COMPREHENSIVE ONBOARDING

28:27 PROGRAM INCLUDING THE COMPANY'S

28:28 20 LESSON CORE CURRICULUM

28:30 COVERING TOPICS SUCH AS

28:31 EMERGENCY MANAGEMENT,

28:32 DE-ESCALATION, CRIME

28:33 DETERRENCE, LEGAL ASPECTS

28:35 OF PRIVATE SECURITY,

28:36 PROFESSIONAL SAFETY, USE

28:37 OF FORCE AND TACTICAL SAFETY.

28:38 ADDITIONAL TRAININGS PROVIDED

28:40 ON SITE SPECIFIC AND ACCOUNT

28:42 SPECIFIC BASIS.

28:42 THIS TRAINING IS DELIVERED

28:43 THROUGH ALLY, ITS OWN INDUSTRY

28:45 LEADING SYSTEMS AND IT'S

28:46 UPDATED REGULARLY TO REFLECT

28:48 CHANGE IN CLIENT NEEDS AND

28:49 INDUSTRY STANDARDS THAT CAN BE

28:51 CUSTOMIZED ALSO PER CONTRACT

28:53 REQUIREMENTS AND THE ORDINANCE

28:55 DOES NOT ACKNOWLEDGE THIS

28:56 EXISTING INVESTMENT.

28:57 INSTEAD, IT PROHIBITS EMPLOYERS

28:59 FROM BEING A CERTIFIED TRAINER

29:00 AND INSTEAD LIMITS ELIGIBLE

29:01 TRAIN PROVIDERS TO ENTITIES

29:03 THAT ARE EXEMPT FOR FEDERAL

29:04 INCOME TAXATION EXPRESSLY

29:06 PROHIBITS PROGRAMS THAT ARE

29:07 QUOTE OWN CONTROLLED AND

29:08 DOMINATED BY A SECURITY

29:10 EMPLOYER.

29:10 THIS APPROACH UNDERMINES RATHER

29:12 THAN BUILT UPON AN

29:13 INFRASTRUCTURE THAT RESPONSIBLE

29:14 EMPLOYERS HAVE ALREADY

29:15 ESTABLISHED AND THIS HAS TWO

29:17 SIGNIFICANT CONSEQUENCES.

29:19 FIRST, IT EXCLUDES ANY SECURITY

29:20 EMPLOYERS REGARDLESS OF THE

29:21 QUALITY, DEPTH OR CREDIT

29:23 OF THEIR TRAINING PROGRAMS

29:24 SOLELY ON THE BASIS OF HOW THEY

29:25 ARE ORGANIZED.

29:27 AN EMPLOYER OPERATING AN

29:28 APPROPRIATE TRAINING ACADEMY

29:29 CANNOT USE THAT PROGRAM TO

29:30 SATISFY THIS ORDINANCE.

29:31 IT'S TAX STATUS NOT TRAINING

29:33 QUALITY IT'S A DETERMINING

29:34 CRITERION.

29:36 SECOND, THE FIVE YEAR

29:37 DEMONSTRATED EXPERIENCE

29:38 REQUIREMENT APPLIES THE

29:38 TRAINING PROGRAM ITSELF NOT

29:40 MERELY TO ITS INSTRUCTORS.

29:42 IT'S UNCLEAR WHETHER ANY

29:43 CURRENTLY EXISTING ELIGIBLE

29:44 ENTITY IN BOSTON SATISFIES ALL

29:46 OF THESE CRITERIA.

29:48 PROVIDER AVAILABILITY CANNOT BE

29:49 ASSUMED IN THE CITY'S ABILITY

29:51 TO ENFORCE THE ORDINANCE

29:51 DEPENDS ENTIRELY ON WHETHER

29:53 QUALIFIED PROVIDERS EMERGE AND

29:54 ARE CERTIFIED.

29:56 SECOND, THE ORDINANCE INCREASED

29:57 COSTS AND REDUCED SECURITY

29:59 COVERED THE COST CONSEQUENCE

30:00 OF THIS ORDINANCE ARE

30:02 SUBSTANTIAL AND WILL FLOW

30:03 DIRECTLY TO THE BOSTON

30:04 INSTITUTIONS AND CITIZENS THAT

30:05 DEPEND ON SECURITY SERVICES.

30:07 THE ORDINANCES, THE ORDINANCES

30:08 NUMBER OF HOURS REQUIREMENTS DO

30:10 ALL THE TRAINING IN PERSON, USE

30:11 OF A THIRD PARTY OPERATOR AND

30:13 DO ALL THE TRAINING PRIOR TO

30:14 STARTING THE JOB NOT ONLY GO

30:15 AGAINST THE AVERAGE

30:16 REQUIREMENTS NATIONWIDE BUT

30:17 WILL ADD SIGNIFICANT COSTS AND

30:19 ACT AS A GREAT DETERRENT TO

30:20 FUTURE EMPLOYEES.

30:21 THE COSTS DO NOT REMAIN WITH

30:23 THE SECURITY COMPANY.

30:24 THEY ARE REFLECTED IN CONTRACT

30:26 PRICING PAID BY BOSTON'S

30:27 HOSPITALS, UNIVERSITIES,

30:29 NONPROFITS, HOUSING PROVIDERS

30:30 AND OTHER INSTITUTIONS.

30:31 FOR MANY OF THESE CLIENTS,

30:33 PARTICULARLY NONPROFITS AND

30:34 AFFORDABLE HOUSING PROVIDERS

30:35 WHO OPERATE ON FIXED BUDGETS,

30:37 THE RESULT WILL NOT BE A HIGHER

30:38 COMPLIANCE SPENDING.

30:39 IT'S GOING TO BE A DECISION TO

30:40 REDUCE SECURITY COVERAGE OR

30:41 EVEN ELIMINATE IT.

30:43 FURTHERMORE, THE ORDINANCE

30:44 CONTAINS NO GRANDFATHERED

30:45 PROVISION.

30:46 EVERY EXISTING UNARMED GUARD

30:48 REGARDLESS OF YEARS

30:49 OF EXPERIENCE, PRIOR EMPLOYER

30:50 TRAINING, MILITARY BACKGROUND

30:52 OR LAW ENFORCEMENT CREDENTIALS

30:53 MUST COMPLETE THE FULL 40 HOUR

30:55 PROGRAM FROM SCRATCH WITHIN 180

30:57 DAYS OF THE EFFECTIVE DATE.

30:58 ALLIED UNIVERSAL CORE TRAINING

31:00 EVEN WORK COVERS THE SAME

31:01 SUBJECT MATTER AS THE ORDINANCE

31:03 REQUIRES CANNOT SATISFY THIS

31:04 REQUIREMENT UNLESS RE DELIVERED

31:06 BY THAT CITY CERTIFIED OUTSIDE

31:07 PROVIDER.

31:08 THIS WILL REQUIRE ALL CURRENTLY

31:10 STAFFED GUARDS TO BE PULLED OFF

31:12 THEIR POSTS IN A HAPHAZARD

31:13 MANNER WHEN A CLASS SPOT OPENS

31:14 UP WITHOUT THE ABILITY TO

31:16 BACKFILL POSITIONS WITH

31:17 QUALIFIED GUARDS, POTENTIALLY

31:18 LEAVING NUMEROUS CLIENTS

31:19 WITHOUT ANY SECURITY SHOULD

31:20 ALSO BE NOTED THAT IF THERE'S

31:22 NOT A QUALIFYING UM PROVIDER TO

31:25 DO THE TRAINING, WE STILL HAVE

31:26 TO HAVE OUR GUARDS TRAINED 180

31:27 DAYS WHICH MEANS EVERYONE WILL

31:29 BE PULLED OFF WITHIN 180 DAY

31:31 MARKET AND WILL BE NO ONE BE

31:32 ABLE TO BE PROVIDE SERVICES.

31:34 THIRD, THE ORDINANCE CANNOT BE

31:36 IMPLEMENTED IN ITS PROPOSED

31:37 TIMELINE.

31:37 THE ORDINANCE TAKES EFFECT 30

31:39 DAYS AFTER PASSAGE.

31:40 WITHIN THAT WINDOW, THE CITY

31:41 WOULD BE REQUIRED TO ONE DESIGN

31:43 AND PUBLISH A PERMIT

31:44 APPLICATION PROCESS TO DEVELOP

31:46 ELIGIBILITY CRITERIA AND

31:48 APPLICATION PROCESS FOR

31:49 TRAINING PROGRAMS THREE

31:50 EVALUATE PROVIDER APPLICATIONS

31:52 INCLUDING REVIEW OF OWNERSHIP

31:53 DIRECTOR QUALIFICATIONS,

31:55 INSTRUCTOR CREDENTIALS,

31:55 CURRICULA, INSURANCE AND A FIVE

31:57 YEAR EXPERIENCE REQUIREMENTS OR

31:59 CERTIFY AT LEAST ONE QUALIFIED

32:01 PROVIDER FIVE PROMULGATE

32:03 IMPLEMENTING REGULATIONS AND

32:04 SIX STAND UP A COMPLAINT INTAKE

32:06 INVESTIGATION AND ENFORCEMENT

32:08 STRUCTURE.

32:08 THIS PROCESS IS ALSO GOING TO

32:09 COST THE CITY TO SET UP AND

32:11 MAINTAIN ON A REGULAR BASIS.

32:12 THE ORDINANCE ALSO ASSIGNS ALL

32:15 THIS WORK TO THE OFFICE

32:16 OF LABOR COMPLIANCE AND WORKER

32:17 PROTECTION PROVIDES NO DEADLINE

32:18 FOR CLEANING IT, NO ADDITIONAL

32:19 STAFFING AND NO APPROPRIATIONS

32:21 TO THAT OFFICE.

32:22 THIS IS NOT A THEORETICAL

32:24 CONCERN.

32:24 PHILADELPHIA PROPOSED A NEARLY

32:26 IDENTICAL ORDINANCE AND PASSED

32:27 A PASS DOWN VERSION LATE LAST

32:29 YEAR.

32:30 BY MARCH 1ST OF THIS YEAR, THE

32:31 EFFECTIVE DATE THE CITY

32:33 OF PHILADELPHIA HAS NOT

32:34 CERTIFIED A SINGLE QUALIFYING

32:35 TRAINING PROVIDER AND THAT

32:36 REMAINS THE CASE TODAY.

32:38 THE PHILADELPHIA DEPARTMENT

32:40 OF LABOR PUBLICLY ANNOUNCED THE

32:41 EMPLOYMENT LIMITATION WAS

32:42 POSTPONED WITH NO ENFORCEMENT

32:43 DATE SET.

32:44 THE LAW HAS BEEN UNENFORCEABLE

32:45 IN BOSTON.

32:46 THE PROPOSED TIMELINE IS EVEN

32:47 MORE CONDENSED.

32:49 FOURTH AND FINALLY THIS BILL

32:50 LACKS APPROPRIATE DUE PROCESS

32:52 AGAIN AND WITH TIME UM

32:54 CENTERING TIME HERE I'LL JUST

32:55 NOTE THAT THERE ARE NUMEROUS

32:56 ADMINISTRATIVE ISSUES AND

32:57 INAPPROPRIATE PENALTIES.

32:59 BUT IN CONCLUSION ALLIED

33:01 RESPECTFULLY URGES THE

33:02 COMMITTEE TO REJECT A DOCKET 54

33:04 ONE IS FILED.

33:05 ALLIED IS MORE THAN WILLING TO

33:07 CONTINUE TO WORK WITH THE

33:08 COMMITTEE AND COUNCIL ON

33:09 APPROPRIATE TRAINING

33:10 REGULATIONS.

33:10 HOWEVER, WE QUESTION THE

33:11 LEGITIMACY OF ANY URGENCY TO

33:12 RUSH TO THE ORDINANCE AND WE

33:14 URGE THE CITY TO SLOW DOWN,

33:16 ENGAGE THE SECURITY AND

33:17 BUSINESS COMMUNITIES.

33:18 CONSIDER A BUDGET FOR THIS

33:20 PROCESS AND CONSIDER IF THE

33:21 CITY SHOULD BE FOOTING THIS

33:22 BILL AT ALL AND INSTEAD TAKE

33:23 THE INITIAL STEP OF ENGAGING

33:25 THE STATE WHERE ALMOST

33:26 UNIVERSALLY SECURITY GUARD

33:28 LICENSES ARE OVERSEEN

33:29 NATIONWIDE.

33:30 SO THANK YOU FOR YOUR TIME AND

33:31 CONSIDERATION AND I'M HAPPY TO

33:32 ANSWER ANY QUESTIONS YOU MAY

33:33 HAVE.

33:35 THANK YOU SO MUCH TO OUR UM

33:36 FIRST PANEL I WILL JUST ASK IF

33:38 YOU HAVEN'T ALREADY SUBMITTED

33:39 YOUR TESTIMONY IF YOU COULD

33:41 SUBMIT IT TO THE COMMITTEE.

33:42 UM I DID TRY TO TAKE AS MANY

33:43 NOTES AS I CAN AND I DO HAVE

33:44 MORE QUESTIONS JUST TO CLARIFY

33:45 SOME POINTS BUT IF YOU CAN

33:47 SUBMIT THAT TO BOTH MYSELF, UH,

33:49 THE LEAD SPONSOR AND OUR LOVELY

33:51 ,UM, CENTRAL STAFF LIAISON, I

33:53 WOULD APPRECIATE THAT.

33:54 THANK YOU.

33:55 UM, COUNCILOR BURTON, WE ARE

33:57 GOING TO MOVE STRAIGHT INTO

33:58 QUESTIONS IF THAT'S OKAY, JUST

33:59 TO KEEP IT, UH, GOING BECAUSE

34:00 YOU DO HAVE A PANEL AFTER THIS,

34:01 BUT I'LL NOW PASS IT OVER TO

34:03 COUNCILOR SANTANA FOR HIS, UM,

34:05 QUESTIONS.

34:05 ON.

34:05 THIS PANEL.

34:06 AWESOME.

34:07 THANK YOU, MADAM CHAIR.

34:08 AND AND THANK YOU.

34:09 UH, UM, TO ALL OUR PANELISTS

34:11 HERE.

34:12 UM, I THINK UH, I FAILED TO

34:15 MENTION I DID MEET WITH FROM

34:16 BETWEEN LAST HEARING AND THIS

34:18 HEARING I DIDN'T MEET WITH MANY

34:19 OF YOU, UM, AND HEARD YOUR

34:21 CONCERNS.

34:22 UM, AND I ALSO APPRECIATE ALL

34:24 OF YOU BEING HERE BEING PRESENT

34:26 UM, IN THIS CONVERSATION.

34:28 UM, I HAVE A FEW UM, I THINK

34:31 JUST LIKE MORE GENERAL

34:32 QUESTIONS I THINK I HAVE UM,

34:33 TWO SPECIFIC UM, QUESTIONS HOW.

34:35 MUCH TIME HOW MUCH TIME DO I

34:37 HAVE?

34:37 UM, MADAM CHAIR UH.

34:38 YOU EIGHT MINUTES.

34:40 OKAY.

34:41 THERE'S ONE ON ONE OF THESE.

34:42 BE RESPECTFUL OF MY OF MY.

34:44 COLLEAGUES HERE.

34:45 SO, UM, REALLY APPRECIATE YOU

34:47 AGAIN.

34:47 UM, YOUR TESTIMONY HERE.

34:49 UM, WHEN I'M TALKING, YOU KNOW,

34:51 ARE YOU CONFIDENT?

34:52 AND THIS IS FOR ANYONE ARE YOU

34:53 CONFIDENT.

34:53 THAT OFFICERS.

34:55 AT ALL COMPANIES.

34:56 ACROSS THE CITY ARE RECEIVING

34:58 ADEQUATE.

34:58 TRAINING RIGHT NOW?

35:02 UM, UM, IF I CAN ANSWER I MEAN,

35:04 I THINK IT'S A GOOD QUESTION TO

35:05 US.

35:06 I MEAN, UM, AGAIN, IT'S HARD

35:09 FOR ME TO SAY WHETHER OR NOT

35:11 ALL SECURITY COMPANIES ARE

35:13 PROVIDING ADEQUATE TRAINING.

35:14 ALL I KNOW IS WHAT WE PROVIDED

35:16 IN TERMS OF TRAINING THAT WE

35:17 PROVIDE.

35:17 I KNOW I WORK FOR MANY OF THE

35:20 BIG COMPANIES THAT YOU KNOW,

35:22 SECURITAS ALLIES.

35:23 I WORK FOR SOME OF THOSE

35:24 COMPANIES BEFORE AND I KNOW

35:25 THEY HAVE TREMENDOUS AMOUNT

35:27 OF TRAINING WHEN I CAME ON

35:28 BOARD FOR THEM.

35:30 SO SO AGAIN, WHETHER OR NOT

35:31 THEY MIGHT BE ONE HERE, ONE

35:33 THERE THAT DOESN'T HAVE THAT

35:34 TRAINING BUT IT'S HARD FOR

35:35 ME TO TELL IT TO SAY THAT.

35:36 BUT UH, I.

35:37 THINK I WOULD THINK THAT IF YOU

35:39 ARE IN THIS BUSINESS OF DOING

35:42 SECURITY FOR COMPANIES, I DON'T

35:44 BELIEVE COMPANIES WILL ALLOW

35:46 YOU NOT TO TRAIN PEOPLE

35:47 APPROPRIATELY BECAUSE YOU WANT

35:48 HAVE THAT CONTRACT FOR LONG.

35:50 THOSE CONTRACT WILL GO I MEAN

35:52 THAT'S JUST THE WAY THE

35:53 BUSINESS WORK, YOU KNOW, I.

35:54 MEAN I'M.

35:54 YOU KNOW, AS AS A SMALL

35:56 BUSINESS I GO AROUND AND JUST

35:58 TO YOU KNOW, TO SORT OF PITCH

35:59 TO MY PROSPECTIVE CLIENT, YOU

36:01 KNOW, HOW COULD I DO A BETTER

36:03 JOB?

36:03 BUT MY GUESS IS IF THOSE

36:05 COMPANIES KNOW THAT THEY DID

36:06 THEY WORK VERY HARD NOT TO LOSE

36:08 THAT CONTRACT IF THEY'RE IN

36:09 BUSINESS TO WIN.

36:11 I KNOW I APPRECIATE THAT UM,

36:13 YOU KNOW, I THINK OVER THE.

36:14 PAST TWO HEARINGS WE'VE HEARD

36:16 FROM MULTIPLE WORKERS.

36:16 UM, FROM.

36:18 SOME.

36:18 OF.

36:18 THE LARGER SECURITY COMPANIES.

36:19 IN THE IN THE.

36:20 BOSTON MARKET AND THEY HAVE

36:21 TESTIFIED THAT THEY'VE RECEIVED

36:22 VERY LITTLE TRAINING.

36:24 I'VE ALSO, YOU KNOW, SHARED

36:25 ABOUT MY.

36:26 EXPERIENCE ABOUT BEING A

36:27 SECURITY OFFICER.

36:28 UM.

36:29 YOU KNOW, WORKING OVERNIGHTS

36:30 WHILE I WAS CAMPAIGNING FOR

36:31 THIS ROLE AND RECEIVED VERY

36:33 LITTLE.

36:33 TRAINING MYSELF.

36:34 RIGHT.

36:35 I CAN ONLY.

36:35 SPEAK FOR MYSELF.

36:36 THAT'S WHY I.

36:36 ASKED YOU THE THE PREVIOUS

36:37 QUESTION.

36:38 UM, AND SO AND THEN YOU KNOW

36:43 AND THEN THE PEOPLE WHO HAVE

36:45 TESTIFIED AND.

36:46 AND AND.

36:46 THE LAST.

36:47 UM HEARING.

36:48 UM THEY TALKED ABOUT THE NEED

36:49 FOR MORE LIKE.

36:51 WE JUST LOVE TO UNDERSTAND.

36:53 UM.

36:54 YOU KNOW, HOW DO YOU HOW DO

36:55 YOU RESPOND TO.

36:56 THAT OR YOU KNOW, WHATEVER

36:56 RESPONSE TO.

36:58 SECURITY OFFICERS ARE CURRENTLY

37:00 RIGHT NOW WORKING AND SAYING.

37:02 I NEED MORE TRAINING AND I

37:04 DIDN'T RECEIVE ADEQUATE

37:05 TRAINING.

37:06 UM.

37:06 I'M ALWAYS IN SUPPORT

37:08 OF ANYBODY WHO WORK FOR ME.

37:09 THAT'S IT.

37:09 ANY MORE TRAINING?

37:11 UM, JUST TO SORT OF PUT DOWN

37:13 PERSPECTIVE.

37:13 YOU KNOW MY FIRM OUR SECRET

37:16 SAUCE IS THE WAY THAT WE TRAIN

37:17 OUR PEOPLE AT A LOW COST AND I

37:20 MEAN AGAIN, WE'RE A TRAINING

37:21 COMPANY AS WELL SO WE ABLE TO

37:23 TRAIN OUR PEOPLE AT A VERY LOW

37:25 COST.

37:25 AND THE WAY WE DO THAT I'M A

37:27 STRONG BELIEVER AND THAT'S WHAT

37:28 I SAY IN MY TESTIMONY I'M A

37:30 STRONG BELIEVER IN TRAINING

37:32 CANNOT BE SOMETHING THAT HAPPEN

37:33 ONCE IT HAS TO CONTINUOUSLY

37:34 HAPPEN IN US EMPLOYEES IS AN

37:37 EMPLOYEE AT YOUR WORKSPACE.

37:38 SO IN OUR FIRM NOT ONLY WE

37:40 TRAINED UM YOU KNOW WE DID THAT

37:43 ORIENTATION AND A ONE DAY

37:44 ORIENTATION AND TRAINING CPR

37:45 BUT WHAT WE REALLY DO IS

37:48 CONTINUOUSLY TIME AFTER TIME

37:51 SUPPORTING THEM, COACHING THEM,

37:53 MAKE SURE THEY'RE DOING A GREAT

37:54 JOB READY TO DO UM JUST FOR

37:56 SOME PERSPECTIVE, YOU KNOW, WE

37:58 WERE ABLE TO HIRE ABOUT OVER

38:00 190 PEOPLE TO DO THE FFR

38:03 FANFARES AND WE TRAINED THEM.

38:05 BUT WHAT REALLY SET US APART IS

38:07 THE WAY THAT WE'RE ABLE TO

38:08 COACH THEM, SUPERVISE THEM AND

38:10 WIN GREAT MANAGER TO MAKE SURE

38:11 THAT WE ARE MANAGING PEOPLE THE

38:13 RIGHT WAY.

38:13 I THINK IT WILL BE A LONG PATH

38:15 OF JUST TAKING THE TRAINING

38:17 WILL SOLVE PROBLEMS.

38:18 THERE ARE COMPANIES OUT THERE

38:19 THAT'S NOT DOING RIGHT.

38:21 I'M SURE THEY WILL FIND OUT A

38:22 WAY NOT TO DO IT ONE.

38:25 AND THIS IS CAMERON KIELBURGER

38:27 ONLINE.

38:27 UH, JUST TO FOLLOW UP WITH

38:28 HERVÉ, I THINK YOU KNOW, NOTING

38:30 THAT WE DO LISTEN TO THOSE

38:33 PROVIDERS.

38:33 WE SAY, YOU KNOW, WE ARE

38:34 CONSTANTLY UPDATING FROM

38:35 INDUSTRY STANDARDS AND WE HEAR

38:37 BACK FROM THOSE WHO ARE WORKING

38:38 FOR US.

38:39 THEY NEED CERTAIN TYPES

38:39 OF TRAINING WE CAN ADJUST AND

38:41 WE DO ADJUST OUR TRAINING UM TO

38:43 FOCUS ON THOSE ISSUES.

38:44 THERE'S ALWAYS A CHANGING

38:45 ENVIRONMENT AND SO YOU KNOW I'M

38:48 SURE HERBIE DOES THE SAME THING

38:49 AS HE NOTICED ALSO ONGOING

38:50 TRAINING JUST BECAUSE YOU WERE

38:51 TRAINED ONCE YOU WERE

38:52 CONSISTENTLY TRAINED THROUGHOUT

38:53 THE YEAR UM, AND GET THAT NEXT

38:56 LEVEL OF TRAINING AND THERE'S

38:57 ALSO CONTRACT SPECIFIC

38:58 TRAINING.

38:59 REMEMBER THAT, YOU KNOW, THERE

39:00 ARE DIFFERENT TYPES

39:01 OF POSITIONS AND WE WILL TRAIN

39:02 FOR THAT ROLE AND OFTEN OUR

39:04 CONTRACTS REQUIRE US TO TRAIN

39:06 FOR THAT ROLE TO.

39:08 GO OH ABSOLUTELY.

39:09 THANK YOU.

39:10 THANK YOU BOTH FOR ANSWERING

39:11 THAT.

39:11 I DO HAVE A SPECIFIC QUESTION.

39:12 FOR FOR DAVID.

39:13 IF I IF I IF I MAY UM YOU.

39:16 KNOW CAN YOU JUST SHARE MORE

39:17 ABOUT HOW YOU AS A SMALL

39:19 BUSINESS OWNER.

39:21 UM TRACK.

39:21 TRAINING AND CONTINUE

39:23 EDUCATION.

39:23 HOW DO YOU CONDUCT YOUR

39:25 TRAINING?

39:25 I KNOW YOU YOU KNOW YOU SPOKE

39:26 JUST A LITTLE BIT ABOUT THAT

39:27 AND WE'LL JUST LIKE TO.

39:28 HAVE A LITTLE BIT MORE INSIGHT.

39:30 ON ON SOME OF THAT DATA TO

39:31 COLLECT DATA.

39:32 YEAH.

39:32 LIKE UM LIKE I SAID UH WE

39:34 INVESTED IN A TOOL CALLED ATIVA

39:36 .

39:36 WE ARE A SMALL BUSINESS.

39:37 WE DON'T HAVE UH A.

39:40 MASSIVE DEPARTMENT.

39:41 UH, SO FOR EXAMPLE ONE OF OUR

39:43 LARGER CLIENTS THERE IS WE HAVE

39:46 UH, ACCOUNT MANAGER SUICIDE

39:48 SUPERVISORS.

39:49 SO WITHIN THAT FTE LIKE IT USES

39:52 AI TO BUILD OUT SITE SPECIFIC

39:54 THINGS AND WHAT IT MEANS TO BE

39:56 A SECURITY GUARD ONCE THEY GO

39:58 THROUGH THAT.

39:58 IT'S SPECIFIC ON TO THE ON THE

40:01 JOB TRAINING IN ADDITION TO

40:03 LEARNING THE SOPS LEARNING POST

40:05 TO POST ORDERS AND IT DOESN'T

40:07 JUST STOP AT THAT BECAUSE LIKE

40:09 I SAID SOME SOME PEOPLE MAY

40:10 NEED MORE TRAINING AND WITHIN

40:11 THAT FIRST 90 DAYS IT'S WITH UH

40:13 IT'S OUR IT'S OUR ACCOUNT

40:15 MANAGER AND OUR SUPERVISORS JOB

40:17 TO CONTINUOUSLY OVERSEE THEM

40:18 MAKING SURE THAT THEIR REPORTS

40:20 ARE WRITTEN WELL, THE INCIDENT

40:21 REPORTS ARE WORKING WELL IF

40:23 THEY NEED ANY SUPPORT AND AFTER

40:24 THAT 9090 DAYS.

40:26 WE HAVE A 90 DAY REVIEW JUST TO

40:28 SEE WHERE THEY'RE AT IF THEY

40:30 NEED ANY MORE TRAINING AND THEN

40:32 ONCE THAT 90 DAY HAS WE ALWAYS

40:33 HAVE A QUARTERLY STAFF MEETING

40:35 AT EVERY.

40:36 SINGLE ONE OF OUR SITES.

40:37 OKAY.

40:38 THANK YOU I APPRECIATE THAT.

40:39 UM THAT FLAHERTY THERE.

40:41 UM CAMERON IF I IF I IF I

40:44 MAY ASK YOU A QUESTION.

40:45 UM, AND.

40:46 YOU KNOW, IN PREVIOUS WRITTEN

40:48 TESTIMONY YOU HAVE SHARED

40:49 DETAILS ABOUT YOUR TRAINING

40:51 CURRICULUM.

40:51 I'D LIKE TO KNOW SOME MORE.

40:53 UM, YES.

40:54 A LITTLE BIT MORE DETAILS

40:55 OF THIS.

40:55 IS THIS TRAINING REQUIRED FOR

40:57 UM EACH NEW EMPLOYEE AND IF SO

40:59 ,HOW LONG.

41:00 AFTER HIRE.

41:01 DOES AN EMPLOYEE HAVE TO

41:02 COMPLETE?

41:04 UM YOUR CORE TRAINING PROGRAM.

41:06 SO YES THIS IS EVERY EMPLOYEE.

41:08 SO THE CORE PROGRAM IS FOR IS

41:09 FOR EVERY EMPLOYEE.

41:11 UM THERE MIGHT BE EXTRA

41:12 TRAINING ON TOP OF WHAT WE CALL

41:14 THAT CORE PROGRAM DEPENDING ON

41:15 THE CONTRACT THEY'RE ON.

41:16 SO THEY MIGHT HAVE A LITTLE

41:16 MORE TO SAY IF YOU'RE AT A

41:17 HOSPITAL OUR HOMELESS SHELTER

41:18 FOR EXAMPLE.

41:20 UM SO EVERYONE DOES TAKE IT

41:21 THOSE THOSE CORE COURSES THEY

41:23 TAKE RIGHT BEFORE THEY START

41:25 THE JOB.

41:26 UM WE DO ONGOING TRAINING

41:29 THROUGHOUT THE YEAR.

41:30 SO EVERY YEAR WE ADD ON A FEW

41:31 EXTRA HOURS OF TRAINING.

41:32 LIKE I SAID, IF THERE IS SOME

41:34 REITERATING OF SOME OF THESE

41:35 CORE COURSES NEW TOPICS BUT

41:37 AGAIN IT CAN ALSO BE SPECIFIC

41:38 TO THAT JOB.

41:39 SO IT IS ONGOING BUT THAT EVERY

41:41 PERSON NO MATTER WHAT TAKES US

41:43 CORE PIECES OF THAT.

41:45 OKAY ANSWERS YOUR QUESTION.

41:46 YEP.

41:47 UH AND THEN JUST JUST KIND

41:48 OF A FOLLOW UP ON THAT.

41:50 UM.

41:50 HOW DO YOU INTERNALLY

41:51 MONITOR WHICH EMPLOYEES HAVE

41:52 COMPLETED YOUR CURRICULUM AND

41:54 ARE THERE ANY PENALTIES.

41:55 UM, THAT I.

41:57 RECEIVE FOR NOT DOING SO?

41:59 SO WE I WAS A VERY LARGE

42:01 COMPANY.

42:02 WE HAVE AN EXTREMELY ROBUST UH

42:03 ,BACK END SYSTEM IN OUR SYSTEM

42:05 SO IS COMPLETELY MONITORED UM,

42:07 FOR A HUGE BACK END TECHNOLOGY

42:09 SYSTEM.

42:09 PEOPLE HAVE TO LOG IN.

42:11 WE CAN MONITOR WHEN THEY LOG

42:11 IN.

42:12 WE CAN MONITOR WHERE THEY

42:12 FINISH THE COURSES.

42:14 UM, THEY CAN'T START CERTAIN

42:15 ROLES WITHOUT FINISHING THESE

42:16 COURSES.

42:17 SO IT'S PART OF THE ONBOARDING

42:18 PROCESS.

42:18 UM, SO A PENALTY IN THAT SENSE

42:21 YOU KNOW, FROM THE STARTING YOU

42:22 DON'T START YOUR POSITION UM

42:24 FOR ONGOING TRAINING, YOU KNOW,

42:26 THEY HAVE TO DO IT EVERY YEAR

42:28 SO THEY COULD BE REMOVED IF

42:29 THEY HAVEN'T COMPLETED THAT

42:30 TRAINING BY THE END DATE FROM

42:31 THAT POSITION THAT THEY'RE IN.

42:32 UM, BUT BECAUSE WE REQUIRE THAT

42:35 TRAINING TO CONTINUE YOUR

42:36 POSITION BUT UM, IT IS VERY

42:38 MUCH MONITORED BECAUSE WE DO

42:39 HAVE A REALLY ROBUST BACK END

42:41 SYSTEM.

42:41 EVERY GUARD HAS AN APP THAT,

42:44 YOU KNOW, HELPS THEM GET

42:45 THROUGH ALL THESE PROCESSES.

42:46 THEY CAN LOG IN ON THEIR

42:47 LAPTOP, THEY CAN LOG IN ON

42:48 THEIR PHONE.

42:49 UM, SO BECAUSE WE'RE SO LARGE

42:50 WE DO HAVE A PRETTY ROBUST

42:52 SYSTEM.

42:53 AND WHAT'S THE NAME.

42:55 OF THAT?

42:56 OH IT'S JUST IT'S JUST OUR OWN

42:58 ALLIED SYSTEM OKAY.

43:00 SO OUR CORE TRAINING IS WHAT WE

43:01 CALL THE COURSES BUT WE HAVE A

43:03 WHOLE BACK OUR BACK END HR

43:05 SYSTEM.

43:06 UM, AND THERE'S A COUPLE

43:07 OF DIFFERENT PRODUCTS THAT HAVE

43:08 DIFFERENT NAMES BUT SOMETHING

43:09 WE'VE BUILT OUT INTERNALLY WE

43:10 DON'T WORK UM, WITH INDEPENDENT

43:12 PRODUCTS.

43:12 WE'VE HAD A WHOLE TECHNOLOGY

43:14 TEAM IN OUR TEAM THAT'S BUILT

43:15 OUT THAT SYSTEM.

43:16 OKAY, GREAT.

43:17 THANK YOU.

43:18 UM, THAT'S MY TIME MANAGER.

43:19 I'LL WAIT FOR A SECOND ROUND.

43:21 THANK YOU.

43:21 JUST ONE QUICK FOLLOW UP ON

43:23 THAT.

43:23 UM, JUST BECAUSE I'M REALLY

43:25 INTERESTED TO UNDERSTAND HOW

43:27 FOLKS TRACK THIS BEST PRACTICES

43:28 ALL OF THAT JUST TO CONFIRM

43:29 IT'S A PROPRIETARY.

43:31 LIKE INTERNAL TECHNOLOGY SYSTEM

43:33 FOR ALLIED BUT.

43:34 FOR ALLIED.

43:34 YEAH.

43:35 SO WE HAVE A TECHNOLOGY GROUP

43:36 THAT'S BUILT THAT OUT.

43:37 YES OKAY.

43:37 THANK YOU.

43:38 UM, WE'LL GO TO

43:39 COUNCILOR MURPHY EIGHT MINUTES.

43:41 THANK YOU FOR CHAIR I HAVE.

44:04 WE'RE JUST TAKING CARE OF SOME

44:05 TECH ISSUES ON OUR END.

44:09 I THINK I THINK I'M GOOD NOW

44:11 I'LL START.

44:11 OKAY.

44:12 SO THANK YOU FOR ALL YOU'VE

44:16 SHARED ALREADY A FEW SPECIFIC

44:18 QUESTIONS.

44:18 UM, AND SOMETHING I THINK ABOUT

44:22 ANYWAY.

44:22 BUT WHEN THIS WAS FILED ALSO

44:24 YOU KNOW THERE IS A FINE LINE

44:25 LIKE.

44:26 LAST YEAR WE HAD A HEARING.

44:28 YOU KNOW, ABOUT HOTEL WORKERS

44:31 AND YOU KNOW THE ROLE THEY PLAY

44:33 .

44:33 AND HOW THEY'RE PUT IN CERTAIN

44:35 SITUATIONS.

44:36 AND YOU KNOW, I OFTEN FEEL LIKE

44:37 IT'S THAT FINE LINE BETWEEN THE

44:39 JOB DESCRIPTION RIGHT.

44:40 AND THE SECURITY GUARDS ARE

44:42 OBVIOUSLY PUT IN POSITIONS AND

44:44 EXPOSED TO THINGS.

44:45 BUT AT WHAT POINT?

44:47 IT'S A RHETORICAL QUESTION KIND

44:48 OF.

44:48 BUT AT WHAT POINT.

44:49 THEN ARE WE CALLING THE POLICE

44:52 RIGHT.

44:52 LIKE IT'S ALL OF THE THINGS

44:55 THAT THEY'RE EXPOSED TO

44:57 SHOULDN'T ONLY BE ON THEM LIKE

44:58 YOU'RE ALWAYS THEN CALLING THE

45:00 POLICE WHEN NEEDED, RIGHT?

45:02 SO WHEN AND IF.

45:04 INDIVIDUAL SECURITY WORKERS

45:06 THAT YOU HIRE.

45:07 HAVE CONCERNS IF YOU COULD JUST

45:09 KIND OF TALK THROUGH WHEN WHEN

45:11 I THINK ABOUT THE DIFFERENT

45:12 PLACES YOU KNOW IF IT'S A

45:13 HOSPITAL, IF IT'S A HOTEL, IF

45:15 IT'S OUTSIDE AT FANFARE, IF

45:16 IT'S AT A CONCERT WHAT IS THE

45:19 PROTOCOL?

45:19 AND EACH COMPANY MIGHT BE A

45:21 LITTLE BIT DIFFERENT.

45:22 BUT WHEN.

45:23 SAY AN.

45:24 INDIVIDUAL CAME TO YOU AND

45:25 SAID YOU KNOW, I DON'T KNOW IF

45:28 I HAVE ENOUGH TRAINING OR THESE

45:29 ARE THE THINGS THAT I SEE.

45:31 HAPPENING THAT.

45:32 I FEEL LIKE WE NEED MORE

45:33 SUPPORT.

45:34 IF YOU COULD JUST KIND OF TALK

45:35 THROUGH MAYBE SOMETIMES WHEN

45:36 YOU HEAR THAT OR SEE THAT AND

45:38 ONE OF THE PROTOCOLS.

45:39 AND IF THE ANSWER IS.

45:41 WELL THAT'S NOT SOMETHING WE

45:42 WOULD EVER WANT OR EXPECT YOU

45:44 TO DO.

45:45 LIKE WHAT TRAINING DO THEY.

45:47 HAVE TO KNOW THAT YOU NEED

45:48 TO CALL, YOU KNOW, AN AMBULANCE

45:50 OR YOU NEED TO CALL THE POLICE

45:51 AT THAT POINT IT'S NOT

45:52 SOMETHING WE WANT YOU TO DO.

45:56 YEAH.

45:57 UM YOU KNOW, I'M.

46:01 UM TRYING TO THINK THROUGH THE

46:02 .

46:02 QUESTIONS AND STUFF.

46:04 YEP.

46:05 ONE OF THE PRIMARY GOAL.

46:07 OF OUR.

46:08 SECURITY GUARD.

46:09 AT MOST OF OUR SITE IS TO

46:11 OBSERVE AND REPORT.

46:13 THAT'S ONE OF.

46:14 THE PRIMARY CALL THAT'S SORT

46:15 OF THE BASIC PART OF THAT.

46:16 AND BASED ON THAT BASED ON THE.

46:18 CLIENTS AND WHAT THE CLIENTS

46:20 REQUIRE, THERE'S MORE OF THAT

46:22 CAN BE DONE.

46:22 THE CLIENT CAN SAY WHILE

46:25 OBSERVING REPORT BUT ALSO I

46:26 WANT YOU TO ENGAGE BY SO BASED

46:28 ON THAT WE KNOW THE SKILL SET

46:31 THAT PERSON NEED TO HAVE TO DO

46:33 THAT PART OF OUR BASIC TRAINING

46:34 I BOUGHT A COPY OF ME HERE THAT

46:37 WE DO.

46:37 YOU KNOW ONE OF THAT IS IS HOW

46:39 TO DEAL WITH DIFFICULT PEOPLE,

46:42 YOU KNOW UH, DE-ESCALATION

46:44 BECAUSE A LOT OF TIMES IT'S

46:46 ABOUT CONVERSATIONAL PEOPLE

46:47 MAKE SURE THAT THEY UNDERSTAND

46:49 WHAT ARE YOU ASKING THEM TO DO?

46:51 UM, AND THEN WHAT WE ALSO TRAIN

46:54 OUR PEOPLE IS TO KNOW THAT WHEN

46:57 THEY SENSE THAT THERE'S A

46:59 PROBLEM AND THAT'S PART OF OUR

47:00 TRAINING, THEY SEND THAT PERSON

47:02 GET AN AGITATED THEY SWEARING

47:04 AT YOU THAT DOING THAT THAT'S

47:05 WHEN WE WANT THEM TO CALL THE

47:07 POLICE AND CALL LAW

47:08 ENFORCEMENT.

47:08 WE'VE DONE THIS THING AS YOU

47:10 PROBABLY OBSERVE IN FRONT

47:12 OF THE BUILDING AT THE FIFA,

47:13 YOU KNOW, WITH 190 PEOPLE WITH

47:16 A MAJOR EVENT FOR THE WORLD CUP

47:18 WHERE WE TRAIN PEOPLE TO DO

47:19 THAT.

47:19 WE TELL THEM WHAT TO DO AND WE

47:20 GIVE THEM THE PARAMETERS OF HOW

47:21 THEY GOT TO REACT.

47:22 THE BEST WAY TO DO THAT FOR OUR

47:25 FIRM THAT WE DO IS TO THAT

47:26 TRAINING AND WITHIN THAT

47:28 TRAINING WE ALSO DO A LOT

47:29 OF WAR BASED CONVERSATION AS

47:31 WELL.

47:31 SO WE WILL TALK ABOUT IT.

47:33 WE WILL GIVE AN EXAMPLE.

47:34 WE'LL TELL THEM WHAT DO YOU

47:36 THINK?

47:36 HOW ARE YOU GOING TO REACT?

47:37 WE WANT TO SEE THAT THAT'S JUST

47:39 A SMALL PIECE OF THAT TRAINING

47:42 UH PROGRAM THAT I BELIEVE THAT

47:44 WE HAVE.

47:44 THE REST OF IT IS WHAT WE WANT

47:46 TO SUPERVISE AND A MANAGER TO

47:48 DO TO OBSERVE, TO MAKE SURE

47:49 THAT THE PERSON IS DOING WHAT

47:50 IT'S SUPPOSED TO BE DOING.

47:52 AND THIS IS CAMERON UP ONLINE

47:54 AGAIN ON PURPOSE.

47:55 I JUST WANT TO REITERATE

47:56 SECURITY GUARDS ARE NEVER

47:58 INTENDED TO BE POLICE OR TAKE

48:00 OVER THAT ROLE AND THERE IS A

48:02 ROLE FOR THE POLICE TO BE

48:03 CALLED AND ALLIED DOES SPECIFIC

48:04 TRAINING AND REMINDERS

48:07 THROUGHOUT UM THE TIME YOU

48:09 KNOW, GUARD IS ON DUTY OF WHAT

48:11 THEY CAN AND CAN'T DO AND IN

48:12 MANY SITUATIONS WE DON'T WANT

48:14 THEM ENGAGING, TOUCHING,

48:16 TACKLING ANYTHING YOU WOULD DO

48:18 AS A POLICE OFFICER UM

48:20 DETAINING FOLKS AND EXACTLY

48:21 LIKE WHAT HERBIE WAS SAYING

48:22 THERE'S TRAINING TO SAY OKAY,

48:23 HOW DO WE DE-ESCALATE AND THEN

48:25 WHEN IS THE TIME YOU NEED TO

48:26 CALL THE POLICE?

48:27 AND IN SOME SITUATIONS IT'S

48:28 ALSO THE LAW.

48:29 IF YOU'RE IN A RETAIL LOCATION

48:30 AND YOU CAN DETAIN OR NOT YOU

48:32 KNOW SOMEONE STEALING STUFF AND

48:34 I APOLOGIZE I DON'T REMEMBER

48:35 MASSACHUSETTS OR BOSTON'S LAWS

48:37 BUT LIKE IN DELAWARE FOR

48:38 EXAMPLE, YOU MAY NOT DETAIN

48:39 UNLESS YOU'RE IN A MEDICAL

48:40 SETTING.

48:41 UM, SO THEY CAN'T EVEN DETAIN

48:43 THAT INDIVIDUAL.

48:44 THEY NEED TO CALL THE POLICE

48:46 WHEN THEY OBSERVE UM THAT THEFT

48:48 .

48:49 SO IT IS VERY CLEAR IF

48:50 SOMETHING IF IT EVER HAPPENS

48:52 AND WE DO HAVE SITUATIONS WHERE

48:53 SOMEONE HAS LAID A HAND ON

48:54 SOMEONE THEY ARE NOT YOU KNOW,

48:55 THEY GO BACK TO THAT TRAINING

48:57 WHAT MAY OR MAY NOT CAN YOU DO

48:58 IN THAT SITUATION.

49:00 SO IT IS SOMETHING YOU KNOW WE

49:01 DON'T WANT THEM TO BE POLICE.

49:02 THERE IS A ROLE FOR THE POLICE

49:04 HERE AND THAT'S A ROLE FOR A

49:05 GUARD.

49:06 UM SO.

49:09 IS THERE EVER UM.

49:11 I TRYING.

49:11 TO SAY HERE THAT THERE'S

49:13 BEEN TIMES.

49:15 OR DO YOU FEEL LIKE THIS

49:16 ORDINANCE.

49:17 IS WRITTEN IN ANY WAY OR THERE

49:18 IS THERE ANY WORDING.

49:19 IN.

49:20 THIS ORDINANCE THAT ALARMS YOU

49:21 THAT THEY'RE WANTING TO.

49:23 HAVE TRAINING.

49:25 FOR THINGS YOU.

49:26 DON'T WANT THEM TO BE DOING.

49:27 ANYWAY, THAT THE TRAINING WOULD

49:30 BE.

49:31 GIVING THEM THE ABILITY OR THE

49:33 YOU KNOW, THE SKILLS BUT.

49:35 IT DOESN'T MATCH YOUR JOB

49:36 DESCRIPTION.

49:37 IT'S I THINK A COUNCIL THAT

49:40 DOES A VERY GOOD POINT.

49:42 UM, THERE'S A SECTION WITHIN

49:43 THAT ORDINANCE THAT SORT

49:45 OF LIKE I MEAN NOT JUST THE

49:47 ORDINANCE EVEN UH I WAS THERE

49:49 AT THE LAST HEARING SOME OF THE

49:50 PRESENTATION.

49:51 YOU KNOW, I'VE BEEN DOING

49:52 SECURITY FOR MANY, MANY YEARS

49:54 SO I I THINK THERE'S A

49:56 MISCONCEPTION ABOUT, YOU KNOW,

49:58 WHAT THE SECURITY OFFICER JOB

50:00 IS VERSUS WHAT LAW ENFORCEMENT

50:02 JOB IS AND WE GOT TO BE VERY

50:03 CAREFUL ON THAT.

50:04 AND WE WE TALK ABOUT THIS WITH

50:05 OUR.

50:06 CLIENTS AND I HOPE.

50:07 YOU KNOW SOMETIMES WE PUSH BACK

50:08 ON OUR CLIENT IF OUR CLIENT

50:10 EXPECT US TO DO SOMETHING WHICH

50:11 WE THINK IS A POLICE FORCE TO

50:12 DO THAT, WE'LL TELL THEM THAT.

50:14 BUT YOU ARE ABSOLUTELY RIGHT

50:15 AND THERE ARE THINGS ABOUT

50:17 DEALING WITH PEOPLE THAT WOULD

50:19 RATHER HAVE THAT BEING DONE

50:20 WITH OTHER UH, LAW ENFORCEMENT

50:23 AGENCY THAT'S QUALIFIED TO DO

50:25 THAT AS OPPOSED TO OUR MAIN

50:27 PRIMARY JOB WHICH IS VERY, VERY

50:30 IMPORTANT FOR MANY OF OUR

50:31 CLIENT WHICH IS YOU OBSERVE YOU

50:33 STICK GUARD AT THE POST THAT

50:35 YOU ARE OR YOU MAKE SURE THAT

50:36 IF THERE'S SOMETHING WRONG AND

50:37 YOU REPORT THAT THAT'S A VERY

50:39 KEY THINGS THAT IN THE CITY

50:42 OF BOSTON THE POLICE LIKE GOING

50:43 TO CHECK ALL YOUR BUILDINGS YOU

50:45 KNOW IF THERE'S SOMETHING

50:45 WRONG.

50:45 SO WE NEED THE GUARD TO DO

50:46 THAT.

50:47 BUT WHEN SOMETHING BAD HAPPENED

50:48 WE DID THE POLICE RESPONSE TO

50:50 GET THAT DONE.

50:51 YEAH TO FIX THAT.

50:52 AND JUST.

50:53 A LITTLE UM ON LIKE A HOSPITAL

50:57 SETTING.

50:58 NO I WOULD ASSUME UM.

51:01 TENSIONS ARE HIGH.

51:02 IT'S LIKE A DIFFERENT EMOTIONAL

51:03 FEELING RIGHT WHEN YOU HAVE

51:05 PEOPLE RUSHING IN AND MAYBE

51:06 BEING STOPPED BECAUSE THEY

51:07 CAN'T GO.

51:07 INTO AN.

51:08 EMERGENCY ROOM.

51:09 YOU KNOW THEY'RE TRYING TO GET

51:10 TO.

51:10 A LOVED ONE OBVIOUSLY.

51:11 UM, SOMETIMES THEY'RE STOPPED

51:13 OR.

51:14 YOU HAVE THEN PARTYING.

51:16 LIKE A CONCERT.

51:18 OR AN OUTSIDE.

51:18 SO THERE'S DIFFERENT

51:20 SETTINGS AND IF YOU COULD JUST

51:23 EXPLAIN UM, THAT TYPE

51:25 OF DIFFERENT TRAINING AND.

51:26 ASSUMING THAT OBVIOUSLY HOW

51:27 YOU'RE GOING TO GUARD A CONCERT

51:29 IS.

51:29 VERY DIFFERENT AND DIFFERENT

51:31 TRAINING MAY BE NEEDED.

51:33 AND IS THAT PROVIDED.

51:35 TO YOUR WORKERS.

51:36 IN THAT UNDERSTANDING THAT

51:38 OBVIOUSLY PEOPLE.

51:39 COMING INTO A HOSPITAL A VERY

51:41 DIFFERENT EMOTIONAL.

51:43 SETTING THAN THEY DO IF.

51:44 THEY'RE GOING OUT FOR THE.

51:45 NIGHT AND MAYBE TOO MUCH.

51:46 ALCOHOL IS.

51:47 INVOLVED OR A FIGHT IS STARTING

51:48 RIGHT.

51:50 I THINK.

51:51 WE THINK SORT OF THE BEST

51:52 APPROACH IS THERE SHOULD BE

51:55 SOME SORT OF THRESHOLD.

51:56 MINIMUM STANDARDS OF SOME KIND

51:59 .

52:00 UM BUT.

52:01 THEY NEED TO BE DYNAMIC AND

52:03 FLEXIBLE AND IT'S IT'S ONE

52:04 OF THOSE THINGS YOU DON'T WANT

52:06 AN ORDINANCE CHANGE EVERY TIME

52:08 YOU'RE UPDATING MINIMUM

52:11 STANDARDS.

52:11 IT'S IT'S MORE APPROPRIATE THAT

52:14 THE OFFICE OF LABOR COMPLIANCE

52:16 AND WORKER PROTECTIONS SORT

52:19 OF LOOK AT THAT SET OF MINIMUM

52:22 STANDARDS WHATEVER IT MIGHT BE

52:25 UM YEAR OVER YEAR OVER YEAR.

52:27 AND YOU KNOW, AS I SUGGESTED

52:29 EARLIER, UH, WE WOULD NOT HAVE

52:32 ANY OBJECTION TO UH, TESTING.

52:35 ALL RIGHT, PROVIDING SOME

52:38 DOCUMENTATION THAT WE PROVIDE

52:39 TRAINING BUT WE WOULD UH WE

52:42 WOULD BE KIND OF VERY OPPOSED

52:46 TO HAVING TO GO TO A THIRD

52:47 PARTY FOR IN SOME CASES

52:50 HUNDREDS OF HOURS OF TRAINING

52:52 AND AS YOU SAID, IT'S ONGOING.

52:55 IT'S CONSTANT DEPENDING ON WHAT

52:58 THE NEW AND EMERGING THREAT

53:00 MIGHT BE.

53:00 UM, UH, DEPENDING ON REGULATORY

53:04 CHANGES UH, THE THE ENVIRONMENT

53:07 UM IT IS NOT STATIC.

53:09 OUR OUR TRAINING.

53:12 IS UH IT'S CONSTANT UM IT'S

53:14 CONSTANT THERE ARE CERTAIN UH

53:16 POLICIES AND PROCEDURES EVERY

53:18 HOSPITAL HAS A VERY

53:20 COMPREHENSIVE.

53:21 SET OF THOSE THAT GUIDE OUR

53:24 EMPLOYEES IN IN CERTAIN

53:27 SITUATIONS ON THEIR FIRST AND

53:28 NEXT STEPS.

53:29 THOSE ARE CONSTANTLY BEING

53:32 UPDATED AND DEVELOPED BASED ON

53:34 CHANGING ENVIRONMENT.

53:35 AND I THINK YOU NEED A SIMILAR

53:38 DYNAMIC, UH, OPPORTUNITY IN IN

53:41 SETTING ANY MINIMUM STANDARDS.

53:44 AWESOME.

53:45 THANK YOU.

53:45 THANK YOU MUCH.

53:46 THANK YOU.

53:47 UH, COUNCILOR MURPHY, I JUST

53:49 WANT TO RECOGNIZE WE'VE BEEN

53:50 JOINED BY COUNCILOR AND UH

53:51 CO-SPONSOR COUNCILOR LOUIJEUNE.

53:53 I FAILED TO MENTION WE HAVE AN

53:54 ABSENCE LETTER FROM SHARON

53:55 DURKAN WHO SAYS THAT SHE'S

53:56 UNABLE TO ATTEND.

53:58 UM, SHE'S BUT SHE PLANS TO

54:00 CLOSELY REVIEW THE PROCEEDINGS

54:01 AND HOPE THAT YOU WILL TAKE

54:02 THESE CONCERNS INTO

54:04 CONSIDERATION THAT SHE LISTS.

54:05 UM, SHE'S GENERALLY CONCERNED

54:07 ABOUT THE ORDINANCE.

54:09 AND HOPES TO BE INVOLVED IN

54:11 THE, UM, NEXT ITERATION

54:14 OF WHATEVER IS PRODUCED.

54:14 THIS COMMITTEE WILL GO TO

54:16 COUNCILOR.

54:16 FLYNN FOR.

54:17 HIS QUESTIONS AND THEN

54:18 COUNCILOR LOUIJEUNE

54:19 COUNCILOR FROM YOUR ON THE

54:20 FLOOR.

54:20 THANK YOU, MADAM CHAIR.

54:22 AND MY QUESTION MAY HAVE BEEN

54:25 ANSWERED ALREADY AND I DO

54:27 APOLOGIZE BUT I'LL ASK IT AGAIN

54:29 AND IF IF YOU ANSWERED IT

54:31 ALREADY AND YOU WANT TO SKIP IT

54:33 I UNDERSTAND I CAN I CAN LOOK

54:35 AT THE VIDEO.

54:36 UM BUT MY QUESTION IS IS IS

54:39 THIS SOMETHING SPECIFIC OR WHAT

54:40 IS THE MAIN POINT IN THE

54:43 ORDINANCE THAT YOU MIGHT

54:45 DISAGREE WITH OR IS IT JUST THE

54:49 ORDINANCE AS A WHOLE THAT YOU

54:52 DISAGREE WITH?

54:53 IS THERE CERTAIN AREAS THAT YOU

54:54 DO AGREE WITH?

54:55 I JUST WANT TO KIND OF GET A

54:57 LITTLE BIT OF UNDERSTANDING ON

55:00 UM YOU KNOW, I ALWAYS I ALWAYS

55:03 LIKE TO SEE A COMPROMISE WHEN

55:05 WHEN WE MOVE FORWARD ON A ON A

55:07 PIECE OF LEGISLATION OR AN

55:09 ORDINANCE.

55:10 I DON'T THINK THAT'S A BAD WORD

55:12 IN GOVERNMENT, BUT COULD YOU

55:14 HAVE ANY ANYTHING YOU WANT TO

55:16 ADD ABOUT WHAT YOU WHAT YOU

55:18 LIKE OR WHAT YOU DON'T LIKE

55:20 SPECIFICALLY?

55:21 UM THIS CAMERON ON ONLINE OH

55:22 I'M SORRY HERBIE YOU CAN GO

55:23 AHEAD.

55:23 NO.

55:24 NO, I WAS GOING TO SAY WHAT

55:25 I.

55:25 LIKE ABOUT.

55:26 THE THE, UH THE TRAIN.

55:28 UH, WHAT I LIKE ABOUT THE

55:29 ORDINANCE IS THE FACT THAT WE

55:31 ARE TALKING ABOUT SECURITY

55:32 GUARD WHICH.

55:34 YOU KNOW, THIS IS PUT UP FOR MY

55:36 PROFESSION.

55:36 SO I THINK.

55:38 UM.

55:38 YOU KNOW, WE CALL OURSELF UH

55:40 ,YOU KNOW, UM, UM, ONE OF OUR

55:42 VALUES ABOUT UNDERSTAND THAT

55:45 OUR PEOPLE THAT'S WHAT'S MAKE

55:46 THE DIFFERENCE TO OUR CLIENTS.

55:48 SO THE FACT THAT THERE'S A

55:50 FOCUS ON SECURITY AND THE WORK

55:53 THAT THEY DO EVERY DAY I THINK

55:55 IS A VERY IMPORTANT PIECE I

55:56 LIKE THAT THE FACT THAT WE CAN

55:57 YOU KNOW, IT'S THE FIRST TIME

55:59 THEM TESTIFYING IN FRONT OF THE

56:01 COUNCIL ON SECURITY MATTER AND

56:02 OTHER ISSUE BUT SECURITY MATTER

56:04 I THINK THAT'S GREAT.

56:05 THE FACT THAT WE ELEVATE THAT

56:06 FIELD BECAUSE I THINK IT'S A

56:08 VERY IMPORTANT FIELD.

56:09 SO THAT PART I THINK I REALLY

56:10 LIKE THE FACT THAT WE ARE

56:11 HAVING THAT DISCUSSION.

56:12 WHAT I DON'T LIKE IS THE FACT,

56:14 UH, THINKING ABOUT THE WAY THAT

56:16 THE ORDINANCE IS THINKING ABOUT

56:18 SECURITY AS A CHECKLIST AND GET

56:20 IT DONE AND THAT SAID WISHES

56:22 OF VALUE I THINK IS A

56:25 MISCONCEPTION ABOUT THE WAGE

56:26 TREND AND SHOULD BE DONE BUT

56:27 MORE IMPORTANTLY WHY EACH

56:30 OF THESE COMPANIES HAVE A VERY

56:31 UNIQUE WAY OF TRAINING THE

56:33 PEOPLE SO THEY CAN DO THE JOB

56:35 THEY NEED TO DO AND EMPOWER

56:37 PEOPLE TO GET THE JOB DONE.

56:38 SO THAT'S SORT OF THE PIECE

56:39 THAT I THINK MISSING AND THAT

56:41 YOU KNOW, HAVING ONE SIZE FITS

56:43 ALL ALWAYS AN ISSUE WHEN YOU

56:45 HAVE ALL THE DIFFERENT.

56:46 CLIENTS.

56:47 DIFFERENT FIELD, DIFFERENT

56:49 SECTORS AND EVERYTHING ELSE.

56:50 SO THAT'S A PART THAT I THINK

56:52 IT'S NOT IT'S MISGUIDED A

56:54 LITTLE BIT.

56:54 AND THANK YOU THANK YOU FOR

56:56 YOUR ANSWER.

56:57 AND IF I MIGHT JUST ADD INSERT

57:01 UH COUNCILMAN JUST CAMERON

57:01 HILBERT FROM ALLIED UNIVERSAL I

57:03 AGREE WITH HARVEY BUT I ALSO

57:05 THINK GENERALLY AND I HATE TO

57:07 BE BLUNT I THINK THE BILL

57:08 SHOULD BE SCRAPPED AND STARTED

57:09 OVER.

57:09 I THINK WHAT WE ARE OPEN TO

57:11 100% AS WE'VE ALL SAID ON THE

57:13 PANEL IS IS TRAINING AND

57:15 DISCUSSING WHAT TRAINING SHOULD

57:16 LOOK LIKE AND HAVING SOME KIND

57:18 OF FLEXIBLE DYNAMIC TRAINING

57:19 BASIS FOR EVERYONE BUT THE WHO

57:22 DOES THE TRAINING, THE

57:24 PENALTIES THAT ARE IN HERE, THE

57:25 COST TO THE CITY, THE COST TO

57:27 THE BUSINESSES, THE NUMBER

57:28 OF OUR WORKERS ARE YOU KNOW,

57:30 NOT ON AVERAGE UM I THINK WE'RE

57:32 OUT OF WHACK.

57:33 NO GRANDFATHERING ALL THESE

57:34 ITEMS WE SAID ARE JUST DON'T

57:36 MAKE A LOT OF SENSE FOR THE

57:37 INDUSTRY IN HER HAND DAMAGE THE

57:39 INDUSTRY AND THE EMPLOYEES IN

57:41 ADDITION TO THE SMALL

57:42 BUSINESSES.

57:42 YOU KNOW, WE'RE A LARGE

57:43 COMPANY.

57:44 WE COULD AFFORD SOME OF THIS

57:45 BUT THE REALITY IS IT'S GOING

57:47 TO BE DAMAGING TO THE INDUSTRY.

57:49 UM, SO I THINK IT'S ABOUT

57:50 STARTING OVER AND HAVING A REAL

57:52 CONVERSATION OF WHAT TRAINING

57:53 LOOKS LIKE.

57:53 AND I SOMETHING I REITERATED IN

57:56 MY TESTIMONY IS ALSO WHY IS THE

57:58 CITY DOING THIS IN THE WHY

57:59 AREN'T WE ENGAGING THE STATE

58:01 FIRST?

58:01 BECAUSE WHAT I HATE SEEING IS

58:03 THESE POCKETS OF DIFFERENT

58:04 RULES AND REGULATIONS SO

58:06 CAMBRIDGE CAN COME BEHIND YOU

58:07 GUYS AND DO SOMETHING DIFFERENT

58:10 UM AND TOTALLY DIFFERENT AND

58:11 WE'RE TALKING YOU KNOW, TWO

58:12 BLOCK DIFFERENCES BETWEEN

58:13 BOSTON AND UM IT SHOULD BE A

58:15 STATE LEVEL BASIS AND THAT'S

58:16 WHAT WE SEE MOSTLY NATIONWIDE.

58:19 THANK YOU THANK.

58:19 YOU I UH I DO WANT TO ADD UM I

58:23 AGREE I THINK IT'S I THINK IT'S

58:26 WONDERFUL THAT WE'RE TALKING

58:27 ABOUT TRAINING.

58:29 UM I THOUGHT THE TESTIMONY

58:32 OF THE FRONTLINE WORKFORCE WAS

58:35 VERY COMPELLING.

58:36 UM, IT MADE CLEAR THERE'S

58:39 OPPORTUNITY TO WORK TOGETHER.

58:41 UM, WHAT WE YOU KNOW WHAT WE

58:44 CANNOT SUPPORT IS.

58:48 TRAINING THAT'S.

58:49 BEEN, UH, GIVEN TO A THIRD

58:52 PARTY.

58:52 WE'RE GOOD AT OUR TRAINING.

58:55 AS I MENTIONED, IT'S IT'S

58:58 COMPREHENSIVE.

58:59 IT'S IT'S EVOLVING, IT'S

59:00 DYNAMIC.

59:02 UM, AND I DO THINK WE HAVE AN

59:04 OPPORTUNITY HERE, UH, TO REACH

59:07 A GOAL OF OF TRAINING WITHOUT

59:10 HAMPERING OR IN ANY WAY, UM,

59:13 DIMINISHING OR HURTING SMALL

59:16 BUSINESSES, UM, WHO ARE DOING

59:18 EXCELLENT TRAINING AS WELL AS.

59:21 LARGE EMPLOYERS WHO DO VERY

59:24 COMPREHENSIVE UH, TRAINING.

59:26 I THINK THE GOOD NEWS IS WE'RE

59:28 ALL COMMITTED TO IT AND FINDING

59:31 A PATH, UH, TO ACHIEVING

59:34 BROADER AND BETTER TRAINING AND

59:35 CLOSING THOSE GAPS IS SOMETHING

59:37 I THINK WE COULD ALL AGREE ON.

59:39 THANK YOU.

59:41 AT THE LAST HEARING ON ON THIS

59:43 SUBJECT I, I DID STRESS THE

59:46 IMPORTANCE OF LISTENING TO

59:49 BECKMAN AND UNDERSTANDING THEIR

59:52 CONCERNS AS WELL.

59:53 AND I KNOW BECKMAN REACHED OUT

59:55 TO A LOT OF CITY COUNCILS

59:56 INCLUDING MYSELF AND HAD A GOOD

59:58 CONVERSATION, A POSITIVE

1:00:00 CONVERSATION.

1:00:02 SO I APPRECIATE THAT FEEDBACK

1:00:04 AND I DO APPRECIATE THAT

1:00:06 BECKMAN IS IS IS PART OF THE

1:00:08 CONVERSATION.

1:00:10 MY QUESTION IS.

1:00:12 FOR SECURITY GUARDS THEMSELVES

1:00:15 I MEAN MAYBE AS A TWO PART

1:00:17 QUESTION BUT FOR SECURITY

1:00:18 GUARDS THEMSELVES IS THERE A

1:00:20 LOT IS THERE A LOT OF MEN AND

1:00:23 WOMEN OF COLOR THAT ARE

1:00:25 SECURITY GUARDS IN?

1:00:27 ARE THERE A LOT OF SECURITY

1:00:30 COMPANIES IN BOSTON OR GREATER

1:00:32 BOSTON THAT ARE OWNED BY PEOPLE

1:00:35 OF COLOR?

1:00:38 I WOULD SAY YES.

1:00:39 SECURITY LIKE MAJORITY

1:00:41 OF SECURITY GUYS YOU WILL SEE

1:00:43 ARE PEOPLE OF COLOR.

1:00:44 THERE AREN'T THAT MANY SECURITY

1:00:46 OWNER OPERATORS THAT OWN

1:00:48 SECURITY COMPANIES ESPECIALLY

1:00:49 AT.

1:00:49 THIS SCALE.

1:00:50 UH, LIKE HERBIE SAID, NORMALLY

1:00:52 SECURITY IS A TRANSITIONAL.

1:00:54 JOB FOR A LOT.

1:00:56 OF PEOPLE.

1:00:57 IT'S THEIR FIRST JOB WHEN THEY

1:00:58 GOT OUT OF COLLEGE OR TO WORK

1:01:00 THROUGH COLLEGE AND UM, EVEN

1:01:03 LIKE IMMIGRANTS AS WELL LIKE

1:01:05 I'M AN IMMIGRANT, HERBIE'S AN

1:01:06 IMMIGRANT AND UM, THAT'S GOING

1:01:08 TO BE MAJORITY OF THE SECURITY

1:01:11 WORKFORCE.

1:01:12 UM, I DON'T KNOW IF THAT

1:01:14 ANSWERS.

1:01:14 YOU KNOW, IT DOES.

1:01:15 IT'S A IT'S A IT'S A VERY GOOD

1:01:17 ANSWER.

1:01:17 UM.

1:01:20 BUT WE ALL SUPPORT SMALL

1:01:24 BUSINESSES.

1:01:25 WE ALSO ESPECIALLY SUPPORT

1:01:27 SMALL BUSINESSES OWNED BY WOMEN

1:01:29 AND PEOPLE OF COLOR.

1:01:32 WOULD THIS NEGATIVELY IMPACT.

1:01:37 SMALL BUSINESS OWNERS OF COLOR

1:01:39 ?

1:01:39 A WOMAN OWNED COMPANIES AND AND

1:01:43 WHAT IMPACT WOULD IT HAVE OR

1:01:45 COULD IT HAVE ON THE WORKERS

1:01:48 BUT ALSO THE THE COMPANY ITSELF

1:01:50 IS IT IS IT JUST SOMETHING THAT

1:01:52 THEY'RE JUST GOING TO HAVE TO

1:01:54 BE IN COMPLIANCE WITH OR IS IT

1:01:56 A SIGNIFICANT UM IMPACT?

1:01:58 IT WOULD BE.

1:01:59 A SIGNIFICANT IMPACT I SAID

1:02:00 IN MY OPENING REMARKS, UH, JUST

1:02:03 MAKING PAYROLL AND INSURANCE

1:02:05 COSTS IS THERE'S BARELY ANY

1:02:07 ROOM FOR ERROR.

1:02:08 SO YOU ADD ON ANOTHER FEE,

1:02:11 ANOTHER COMPLIANCE THING THAT

1:02:13 WE HAVE TO ABIDE BY JUST MAKE

1:02:15 THINGS TOUGHER AND THEN NOW

1:02:17 WE'RE AT THE SAME LEVEL.

1:02:18 FIELD AS THE BIG GUYS.

1:02:20 SO NOW WHEN WE'RE GOING TO OUR

1:02:23 PROSPECTIVE CLIENTS WHAT MAKES

1:02:24 YOU DIFFERENT.

1:02:25 NOTHING BECAUSE WE'RE TRAINING

1:02:27 ALL THE SAME THE SAME WAY.

1:02:29 SO NOW WE'RE AT A HUGE

1:02:30 DISADVANTAGE AND WE BECOME MORE

1:02:33 EXPENSIVE LIKE HERBIE SAID.

1:02:34 AND OUR CLIENTS ARE JUST GOING

1:02:37 TO GO IN-HOUSE EITHER GO

1:02:38 IN-HOUSE OR GO TO THE LARGER

1:02:39 GUYS AND JUST CUT US OUT.

1:02:41 MADAM CHAIR, I KNOW MY TIME IS

1:02:44 UP.

1:02:44 DO I HAVE TIME FOR ONE FINAL

1:02:45 QUESTION?

1:02:45 SURE.

1:02:47 THANK YOU, MADAM CHAIR.

1:02:48 UM, SO YOU MENTIONED AND I WAS

1:02:51 LISTENING CLOSELY TO YOU

1:02:52 MENTIONED A FEE UM, THAT MIGHT

1:02:56 BE ADDED CAN YOU CAN YOU

1:02:59 EXPLAIN THAT TO ME?

1:03:04 MY APOLOGIES.

1:03:05 THAT'S OKAY.

1:03:05 YOU MENTIONED A FEE THAT MIGHT

1:03:08 BE ADDED OR COULD BE ADDED.

1:03:10 CAN YOU JUST EXPLAIN THAT WHAT

1:03:13 YOU MEANT.

1:03:13 FOR EXAMPLE IF UM THE ANNUAL

1:03:16 RENEWAL.

1:03:17 IF IF YOU MAKE A MISTAKE ON

1:03:19 THAT LIKE $300 PER DAY PER

1:03:21 GUARD UM I SAID EARLIER AS WELL

1:03:25 THAT YOU GUYS HAVE A HUGE

1:03:27 COMPLIANCE TEAM TO MAKE SURE

1:03:29 THAT EVERYTHING IS UH, DOTTED

1:03:32 AND CROSSED PERFECTLY.

1:03:33 UM, I'VE SEEN THOSE MISTAKES

1:03:35 HAPPEN WHERE JUST ONE THING WAS

1:03:38 MISSED IN THE PAPERWORK AND

1:03:40 SOMETHING'S CANCELED AND THEN

1:03:42 THAT CAN BE VERY DETRIMENTAL TO

1:03:44 A COMPANY MY SIZE THAT.

1:03:46 THANK YOU FOR YOUR ANSWER,

1:03:47 MADAM CHAIR.

1:03:48 THANK YOU FOR GIVING ME AN

1:03:49 EXTRA MINUTE.

1:03:49 THANK YOU.

1:03:50 UH, OKAY, WE'LL GO TO COUNSELOR

1:03:53 LOUIJEUNE.

1:03:54 UM, HAVE EIGHT MINUTES.

1:03:55 THANK YOU SO MUCH, MADAM CHAIR

1:03:57 .

1:03:58 AND APOLOGIES FOR THE DELAY.

1:03:59 UM, HAD A MEETING AND COMMUNITY

1:04:01 WANT TO THANK EVERYONE FOR

1:04:02 BEING HERE.

1:04:03 UH, WANT TO, UH, SAY WELCOME

1:04:05 BACK BECAUSE I KNOW MANY OF YOU

1:04:06 WERE PRESENT, UM, FOR THE LAST

1:04:08 HEARING THAT WE HAD AND I'M

1:04:10 GRATEFUL THAT WE CAN HEAR FROM

1:04:11 THE PERSPECTIVE OF OUR, UM,

1:04:13 BUSINESSES ESPECIALLY OUR SMALL

1:04:15 BUSINESS OWNERS AND WANT TO

1:04:16 THANK YOU FOR THE TIME THAT

1:04:17 YOU'RE TAKING TODAY.

1:04:19 UM, I ALSO JUST WANT TO STATE

1:04:20 THAT I APPRECIATE, UM, THE, UH,

1:04:24 COMMENTARY THAT THIS IS GOING

1:04:27 TO DISPROPORTIONATELY AFFECT

1:04:28 OUR SMALL BUSINESSES.

1:04:29 THAT IS NOT A, YOU KNOW, A GOAL

1:04:31 THAT I HAVE.

1:04:32 UM, AND I WANTED TO MAKE SURE

1:04:34 THAT, YOU KNOW, AND I ALSO

1:04:39 APPRECIATE THAT THE REASON WHY

1:04:41 YOU STATED THAT IT'S NOT THE

1:04:42 SAME AS ALL OF THE OTHER

1:04:44 BUSINESSES IS BECAUSE YOU WILL

1:04:45 INTERNALIZE THE COSTS AT THE

1:04:47 SAME RATE THAT BIGGER

1:04:48 BUSINESSES WILL INTERNALIZE THE

1:04:49 COST.

1:04:49 AND I THINK THAT IS WORTHY

1:04:51 OF NOTING AND FOR US AS TO

1:04:53 REFLECT ON AND CONSIDER.

1:04:54 BUT I DO WANTED TO ASK UM, YOU

1:04:57 KNOW, THERE ARE VERY CREDIBLE

1:05:01 AND FACT BASED REASONS WHY

1:05:04 STANDARDIZATION IS SOMETHING

1:05:05 FOLKS ARE SEEKING WHEN WE TALK

1:05:06 ABOUT THE POTENTIAL THREATS OR

1:05:09 THE LOSS OF LIFE WHEN IT CAME

1:05:11 TO THE SECURITY GUARD IN NEW

1:05:12 YORK, UM, WHAT IT LOOKS LIKE TO

1:05:15 HAVE STANDARDIZED TRAINING.

1:05:16 SO I'D LOVE TO HEAR FROM THE

1:05:18 PANEL AND I APOLOGIZE IF I DID

1:05:19 MISS THIS OR IF SOMEONE HAS

1:05:21 THIS QUESTION ABOUT WHAT DOES

1:05:22 GOOD SECURITY GUARD TRAINING

1:05:23 LOOK TO UH TO YOU AND UH HAVE

1:05:26 YOU HEARD UH WE'VE HEARD BROAD

1:05:28 AGREEMENT THAT TRAINING

1:05:29 MATTERS, UM, EVEN FROM PEOPLE

1:05:31 WHO ARE CONCERNED ABOUT THIS

1:05:32 ORDINANCE.

1:05:33 SO WONDERING WHAT ARE THE

1:05:35 BASELINE MINIMUMS THAT YOU

1:05:37 BELIEVE SECURITY GUARDS WORKING

1:05:39 IN BOSTON ARE EXPECTED TO BE

1:05:40 NOT TO KNOW AND TO BE TRAINED

1:05:41 ON?

1:05:43 UM, I THINK UM.

1:05:45 I WOULD SAY THAT.

1:05:48 IT MAY NOT BE WITHIN A CITY

1:05:52 ORDINANCE THAT THAT DAYS

1:05:54 OF STANDARD.

1:05:55 I BELIEVE THERE IS A STANDARDS

1:05:57 ALREADY WITHIN EACH OF THESE

1:05:59 COMPANIES THE WAY THEY DO

1:06:01 TRAINING.

1:06:01 I MEAN AS I WAS LISTENING TO

1:06:04 ALLY UM UM UM EARLIER ALMOST

1:06:08 EVERYTHING THEY TALK ABOUT IS

1:06:10 THINGS THAT ALMOST EVERY

1:06:11 SECURITY COMPANY THAT I KNOW

1:06:12 TRAIN PEOPLE ON.

1:06:13 I MEAN I HAVE MY LIST HERE, YOU

1:06:15 KNOW, OF YOU KNOW, YOU KNOW,

1:06:18 YOUR RESPONSIBILITY PROTECTION

1:06:20 AND SERVICES.

1:06:21 PURCHASE ORDERS.

1:06:23 USE OF FORCE ETHIC AND

1:06:25 INTEGRITY, CONFIDENTIALITY,

1:06:27 PROGRESSIVE DISCIPLINE, UH,

1:06:31 CHARACTERISTIC POLITENESS,

1:06:32 EFFECTIVENESS, CUSTOMER

1:06:33 SERVICE, CULTURAL.

1:06:35 AWARENESS, CAMPUS.

1:06:37 OVERLAYS.

1:06:38 SITUATIONAL AWARENESS.

1:06:40 WAGE DISCIPLINE REPORTING.

1:06:42 I MEAN, THIS IS PART OF OUR

1:06:43 SECURITY COMPANIES MANUAL THAT

1:06:45 UM WE DIDN'T ALL THOSE ALIGN SO

1:06:47 THESE STANDARDS YOU KNOW EVERY

1:06:49 SECURITY COMPANY THAT I KNOW

1:06:50 AND THE ONE THAT I WORK WITH

1:06:52 THEY ALREADY HAVE THAT BASIC

1:06:54 THAT'S WHAT THE FIELD IS I MEAN

1:06:55 THERE'S A FEEL PEOPLE GET

1:06:56 DEGREE FROM THE FIELD.

1:06:58 SO I DON'T BELIEVE THAT THESE

1:07:00 COMPANIES ARE JUST LIKE

1:07:01 CREATING A SECURITY COMPANY ON

1:07:02 PAPER WITHOUT KNOWING THAT THEY

1:07:04 HAVE TO ABIDE BY THE STANDARD

1:07:06 ON TOP OF IT, THE CLIENT EXPECT

1:07:09 THAT THE CLIENT EXPECT THAT

1:07:11 THIS IS NEED TO BE DONE SO MAY

1:07:13 NOT BE SOMEWHERE WITHIN CITY

1:07:15 HALL OR PAPER SOMEWHERE WHERE

1:07:16 THERE'S THAT ORDINANCE SAYING

1:07:18 THERE'S A STANDARD BUT THESE

1:07:19 ARE STANDARD OF THE INDUSTRY.

1:07:21 I MEAN THIS IS A VERY LONG TERM

1:07:23 INDUSTRY THAT'S BEEN ON FOR 100

1:07:25 YEARS.

1:07:25 SO I DON'T BELIEVE THAT.

1:07:27 I THINK THE NOTION SAYING

1:07:28 THERE'S NO STANDARD I WILL I

1:07:30 WILL DISAGREE OF THAT.

1:07:31 YEAH I MEAN PLEASE DON'T TAKE

1:07:33 FOR ME THAT I STATED THAT THERE

1:07:34 WAS NO STANDARD I THINK

1:07:36 STANDARDIZATION SO THAT THERE

1:07:38 IS SORT OF A GUARANTEED

1:07:40 BASELINE ACROSS INDUSTRY

1:07:41 REGARDING WHAT IS EXPECTED.

1:07:43 OF SECURITY.

1:07:44 NO, I MEAN.

1:07:45 I KNOW WHAT THEIR.

1:07:46 ORDINANCE IS TRYING.

1:07:47 BUT I MEAN I UNDERSTAND YOUR

1:07:48 POINT.

1:07:48 I'M JUST WANT TO MAKE SURE THAT

1:07:49 WE SORT OF SAYING THAT IT'S

1:07:51 IT'S YOU KNOW THAT IS A

1:07:53 STANDARD OUT THERE.

1:07:55 THEY HAVE NATIONAL SECURITY

1:07:58 ORGANIZATION ACTUALLY

1:07:59 INTERNATIONAL SECURITY

1:08:01 ORGANIZATION THAT'S TALKING

1:08:03 ABOUT THOSE STANDARDS EVERY

1:08:04 DAY.

1:08:05 MANY OF THE SECURITY EXECUTIVE

1:08:08 OR PEOPLE THAT YOU KNOW, WAYS

1:08:09 TO THE WAY THEY GO TO THE

1:08:11 CONFERENCES, THEY HAVE

1:08:12 CERTIFICATION WE HAVE PEOPLE

1:08:13 WITHIN OUR FIRM WHO HAVE A CP

1:08:16 WHICH IS ONE OF THE HIGHEST

1:08:17 LEVEL THAT YOU CAN HAVE WITHIN

1:08:19 THE SECURITY BUSINESS.

1:08:20 THEY HAVE STANDARDS OUT THERE.

1:08:21 SO THIS IS NOT YOU KNOW, PEOPLE

1:08:23 ARE DOING WHAT THEY'RE SUPPOSED

1:08:24 TO BE DOING UH GET THE JOB

1:08:26 DONE.

1:08:26 I DON'T THINK THAT WE NEED

1:08:27 ANOTHER ENTITIES TO TO MAKE

1:08:29 THAT HAPPEN.

1:08:30 THE INDUSTRY ALREADY DOING THAT

1:08:31 BECAUSE THEY HAVE TO OKAY.

1:08:36 UM AND THERE ARE STATES AND

1:08:39 MUNICIPALITIES THAT THAT DO

1:08:42 PROVIDE AND THAT DO REQUIRE

1:08:44 BASELINE TRAINING.

1:08:45 SO WHY ARE WE THE OUTLIER IN

1:08:47 BOSTON WITHOUT PROVIDING SO

1:08:49 MUCH OF A BASELINE LIKE

1:08:51 REGULATORY REQUIREMENT?

1:08:53 UH AND ACTUALLY.

1:08:55 OH SORRY.

1:08:55 NO NO.

1:08:56 I'M SORRY I WAS GOING TO SAY

1:08:57 SOME OF LIKE I.

1:08:58 LOVE WHEN BOSTON DON'T JUST

1:08:59 FOLLOW EVERYBODY ELSE BECAUSE

1:09:01 SOMETIME WE'RE UNIQUE BECAUSE I

1:09:02 THINK THAT YOU KNOW YOU KNOW WE

1:09:04 HAVE A GREAT STATE HERE SO WE

1:09:06 DON'T WANT TO DO SOMETHING JUST

1:09:08 BECAUSE SOMEONE ELSE IS DOING

1:09:09 IT.

1:09:09 WE HAVE A WONDERFUL CITY.

1:09:10 SO MY THING IS BECAUSE THEY'RE

1:09:12 DOING IT I DON'T THINK SO.

1:09:13 WE SHOULD BE DOING IT.

1:09:14 WE SHOULD DO IT AND BECAUSE WE

1:09:15 THINK IT'S THE RIGHT THING TO

1:09:16 DO NOW BECAUSE SOME CITIES OR

1:09:18 TOWN IS DOING THAT BECAUSE I

1:09:19 CAN TELL YOU THIS IS JUST A ONE

1:09:21 ORDINANCE, YOU KNOW, AND AND

1:09:23 THE OTHER CITY THAT'S DOING IT.

1:09:24 GOOD LUCK FOR THEM AS A MATTER

1:09:25 OF FACT.

1:09:26 THANK YOU.

1:09:26 THEY ARE DOING IT THAT WE'RE

1:09:27 NOT DOING IT HERE IN BOSTON

1:09:28 BECAUSE WE DON'T WANT TO JUST

1:09:30 FOLLOW THEM JUST BECAUSE

1:09:31 THEY'RE DOING SOMETHING FOR US

1:09:32 TO DO IT.

1:09:33 I THINK THAT'S THE WRONG WAY TO

1:09:34 DO IT.

1:09:36 I THINK YOU HEARD ME.

1:09:37 I'M SORRY TO SAY CAMERON COBURN

1:09:39 FROM ALLIED SINCE WE ARE A

1:09:40 GLOBAL COMPANY WE'RE PRETTY

1:09:41 MUCH ALL 50 STATES.

1:09:42 UM YES.

1:09:43 MANY STATES MAJORITY STATES

1:09:45 HAVE LICENSING REQUIREMENTS AND

1:09:47 THEY DIFFER SOMETIMES IT'S THE

1:09:48 GUARD HAS TO GET A LICENSE,

1:09:49 SOMETIMES IT'S THE COMPANY

1:09:50 SOMETIMES IT'S BOTH AND YOU

1:09:51 KNOW THEY ALL DIFFER A LITTLE

1:09:52 BIT UM THIS AMOUNT OF HOURS AND

1:09:54 EVERYTHING IS DEFINITELY NOT ON

1:09:56 THE AVERAGE THERE'S USUALLY

1:09:57 LESS UM BUT WHAT YOU SEE

1:10:00 GENERALLY AGAIN IS THAT IT'S

1:10:01 THE STATE VERY FEW LOCATIONS DO

1:10:05 UH REGIONAL AND FOR EXAMPLE

1:10:07 MISSOURI DOES THAT RIGHT NOW

1:10:08 BUT THEY ARE IN THE PROCESS

1:10:10 OF WORKING WITH NASCO WHO

1:10:11 SUBMITTED TESTIMONY WHO'S OUR

1:10:12 UM YOU KNOW, SECURITY

1:10:14 ASSOCIATION IN THE US TO MAKE

1:10:17 IT STATEWIDE.

1:10:18 UM IT IS DOING IT CITY BY CITY

1:10:20 ,JURISDICTION BY JURISDICTION

1:10:21 DOESN'T MAKE A LOT OF SENSE AND

1:10:22 KIND OF GOES BACK TO

1:10:23 PHILADELPHIA, PENNSYLVANIA.

1:10:24 IT'S MUCH LIKE MASSACHUSETTS.

1:10:26 THEY DO NOT HAVE A STATEWIDE

1:10:27 REGULATION, BUT PHILLY'S TAKEN

1:10:29 UPON THEMSELVES TO SET THIS UP

1:10:31 AND IT'S NOT GOING VERY WELL

1:10:32 AND PARTIALLY BECAUSE THERE'S

1:10:33 NOT A BUDGET FOR IT I'M NOT

1:10:35 BLAMING THE STAFFERS BY ANY

1:10:36 MEANS.

1:10:36 THEY WERE HANDED SOMETHING THEY

1:10:37 HAVEN'T BEEN GIVEN BUDGET TO

1:10:38 DO.

1:10:38 THEY DON'T HAVE THE STAFF TO DO

1:10:40 THIS AND SO THEY'RE NOT MAKING

1:10:43 THE TIMELINES.

1:10:43 IT'S GOING TO BE DELAYED.

1:10:45 UM, THESE THINGS SHOULD REALLY

1:10:46 BE AT THE STATE LEVEL IF YOU'RE

1:10:48 GOING TO DO IT AND MAKE IT

1:10:49 THROUGHOUT THE YOU KNOW,

1:10:50 UNIVERSAL THROUGHOUT THE STATE

1:10:51 AND STREAMLINED UM, BECAUSE

1:10:54 AGAIN JUST THE COST OF THE

1:10:55 CITIES CAN BE EXTREMELY HIGH

1:10:56 BUT THAT ALSO GUARANTEES

1:10:57 EVERYONE IN THE STATE IS DOING

1:10:58 THE SAME THING VERSUS CAMBRIDGE

1:10:59 DOES SOMETHING DIFFERENT BOSTON

1:11:00 DOES SOMETHING DIFFERENT

1:11:02 SPRINGFIELD DOES SOMETHING

1:11:02 DIFFERENT.

1:11:04 UM BUT YES IT IS AVERAGE TO

1:11:06 HAVE SOME KIND OF LICENSING

1:11:07 STRUCTURE BUT IT'S AT THE STATE

1:11:08 LEVEL.

1:11:09 IN NEW YORK.

1:11:10 IS IT AT THE STATE OR.

1:11:11 CITY LEVEL?

1:11:12 IT IS AT THE STATE FOR TRAINING

1:11:14 UM THE STATE CONTROLS FOR

1:11:16 TRAINING EVEN IN NEW YORK CITY,

1:11:17 WHICH IS KIND OF AN ODD DUCK.

1:11:18 OBVIOUSLY NEW YORK CITY HAS A

1:11:19 LOT OF, UH, HOMEROOM POWERS

1:11:21 HOME.

1:11:22 RULE POWERS.

1:11:22 THE ISSUE IN THE BILL THEY

1:11:24 PASSED RECENTLY DOES NOT HAVE.

1:11:25 DID NOT ADDRESS TRAINING.

1:11:27 UM, IN ITS FINAL COMPLETION IT

1:11:29 IS COMPLETELY WAGE BASED.

1:11:31 UM SO THE TRAINING STILL FROM

1:11:33 THE STATE.

1:11:34 I THINK PART OF THE ISSUE AS

1:11:36 WELL AND WE'VE HEARD UM YOU

1:11:37 KNOW WE HAVE SMALL BUSINESSES

1:11:39 HERE.

1:11:40 WE HAVE UH THANK YOU.

1:11:41 WE HAVE SOME OF OUR SECURITY

1:11:42 WORKERS HERE AT THE WS HERE

1:11:44 WE'RE TRYING TO ALSO SEE WE'RE

1:11:46 LISTENING TO THE SECURITY

1:11:47 GUARDS AND WHAT THEY'RE TELLING

1:11:49 US IN TERMS OF WHAT THEY'RE

1:11:51 LACKING ON THE JOB AND OUR JOB

1:11:53 AS POLICYMAKERS IS IS TO

1:11:55 INTERVENE WHEN WE BELIEVE THAT

1:11:56 THERE ARE GAPS AND WHEN WE'RE

1:11:58 TALKING ABOUT OUR BUSINESS

1:11:59 OWNERS WHO AND AGAIN, I HAVE A

1:12:02 LOT OF SYMPATHY ESPECIALLY FOR

1:12:03 OUR SMALL BUSINESSES,

1:12:03 ESPECIALLY FOR THOSE OWNED BY

1:12:05 PEOPLE OF COLOR.

1:12:06 WE WE REALIZE THE RACIAL WEALTH

1:12:08 GAP IN THE CITY IS VERY, VERY

1:12:09 REAL.

1:12:10 UH, WE ALSO HAVE WORKERS, THE

1:12:13 OVERWHELMING MAJORITY OF WHOM

1:12:14 ARE BLACK AND BROWN HERE IN THE

1:12:16 CITY WHO WANT A MORE

1:12:18 PROFESSIONALIZED PART OF A MORE

1:12:20 PROFESSIONALIZED INDUSTRY THAT

1:12:20 ISN'T JUST SEEN AS TRANSITIONAL

1:12:22 ,THAT DOES HAVE THESE MINIMUM

1:12:25 STANDARDS.

1:12:25 AND I KNOW THAT, YOU KNOW, PART

1:12:27 OF THE ISSUE IS ONE COMPANY

1:12:28 ISN'T THE SAME AS THE OTHER,

1:12:29 RIGHT?

1:12:30 YOU YOU HOW YOU TREAT WORKERS

1:12:31 HOW YOU PAY WORKERS IS VERY

1:12:32 DIFFERENT.

1:12:33 BUT THAT IS WHAT WE'VE BEEN

1:12:34 HEARING FROM OUR SECURITY

1:12:36 GUARDS AND WE ARE AS

1:12:38 POLICYMAKERS WHEN IT'S NEEDED

1:12:40 TO INTERVENE TO PROVIDE

1:12:42 REGULATIONS.

1:12:43 TO PROFESSIONALIZE THEIR WORK

1:12:44 TO MAKE THEM FEEL SAFER AT

1:12:45 THEIR JOB SO THAT NOT ONLY DO

1:12:47 THEY FEEL SAFE, BUT THE PUBLIC

1:12:48 CAN FEEL SAFE BECAUSE THEY FEEL

1:12:50 LIKE THEY UNDERSTAND WHAT

1:12:51 THEY'RE DOING.

1:12:51 SO THAT IS IN PART IN RESPONSE

1:12:53 TO THAT.

1:12:53 SO I DON'T KNOW IF ANYONE HAS A

1:12:55 RESPONSE OR COMMENTARY ON THAT.

1:12:56 BUT THIS ISN'T JUST COMING FROM

1:12:57 LIKE WE BELIEVE THAT WE KNOW

1:12:58 WHAT'S BEST.

1:12:59 YOU ARE HIRING EMPLOYEES WHO

1:13:01 ARE ALSO COMING TO US AND

1:13:03 SAYING THIS IS WHAT WE NEED IN

1:13:04 ORDER FOR US TO BE SUCCESSFUL

1:13:06 AT OUR JOB AND SOMETHING THAT

1:13:07 CANNOT JUST BE A JOB.

1:13:08 IT COULD POTENTIALLY BE A

1:13:09 CAREER.

1:13:10 UM, I GUESS I WOULD SAY WE'RE

1:13:13 100% IN SUPPORT OF TRAINING.

1:13:16 UM AND IN FACT PROUD OF THE

1:13:18 TRAINING THAT WE DO ACROSS OUR

1:13:21 INSTITUTIONS.

1:13:22 I THINK UH, YOU KNOW, I DON'T

1:13:24 THINK YOU WERE HERE BUT OUR

1:13:26 SUGGESTION WAS THAT WE WOULD BE

1:13:28 UH, NUMBER ONE THAT WE DON'T

1:13:30 THINK THE ONE SIZE FITS ALL

1:13:32 APPROACH IN THE BILL UH, IS IS

1:13:35 THE RIGHT APPROACH THAT THAT IT

1:13:37 WOULD NOT BE AN EMPLOYER WHO

1:13:39 WOULD BE.

1:13:39 ALLOWED OR UH, TO DO HIS OR HER

1:13:42 OWN TRAINING.

1:13:44 THAT'S A NONSTARTER FOR US.

1:13:46 WE DO REALLY COMPREHENSIVE AND

1:13:48 ONGOING TRAINING AND WE WANT TO

1:13:50 CONTINUE TO DO IT.

1:13:52 UM, BUT WE ALSO RECOGNIZE

1:13:54 HEARING THE TESTIMONY THAT

1:13:56 THERE ARE GAPS UM, INCLUDING AT

1:13:59 THE THE CITY OF BOSTON.

1:14:01 UM, SO WHAT WE WOULD BE HAPPY

1:14:04 TO DO IS WORK WITH THE OFFICE

1:14:07 OF UH, LABOR COMPLIANCE AND

1:14:08 WORKER PROTECTIONS, UH, TO

1:14:11 ATTEST TO MINIMUM TRAINING UM

1:14:15 AND DOCUMENT UH TO TO SOME

1:14:17 EXTENT WHAT WHAT WE DO UM AND

1:14:21 KIND OF HAVE AN ONGOING

1:14:23 CONVERSATION WITH THEM, UH,

1:14:25 ABOUT TRAINING.

1:14:26 IT'S NOT THAT WE WE CERTAINLY

1:14:28 DON'T OPPOSE ALL THREE OF US

1:14:30 ARE 100% IN SUPPORT OF TRAINING

1:14:32 .

1:14:33 UH, JUST NOT THE WAY IT'S

1:14:36 PROPOSED, UH, IN THE ORDINANCE.

1:14:38 AND THEN THE OTHER OPPORTUNITY

1:14:40 IS TO START WITH THE CITY.

1:14:44 UM, UH, START WITH CITY UH,

1:14:48 EMPLOYEES AND AND UM, SETTING

1:14:51 MINIMUM STANDARDS FOR TRAINING

1:14:54 FOR CITY EMPLOYERS AND UTILIZE

1:14:57 THAT AS AN OPPORTUNITY TO LEARN

1:15:00 UM FROM IT BEFORE ROLLING IT

1:15:02 OUT MORE BROADLY.

1:15:04 WELL, I THINK YOU STATED SOME

1:15:06 THAT I THINK WE ALL AGREE ON ON

1:15:07 THAT THERE ARE GAPS AND ALL

1:15:08 OF US ARE TRYING TO.

1:15:08 ADDRESS THOSE GAPS.

1:15:09 SO THANK YOU, MADAM CHAIR.

1:15:10 THAT'S MY TURN.

1:15:10 THANK YOU.

1:15:11 UH, COUNCILOR LOUIJEUNE, WE'LL

1:15:13 NOW GO BACK TO OUR LEAD SPONSOR

1:15:15 FOR THE SECOND ROUND.

1:15:16 SHE SAID HE HAS A COUPLE.

1:15:17 MORE QUESTIONS.

1:15:18 I HAVE A FEW MORE I DON'T I

1:15:19 DON'T WANT TO KEEP YOU ALL

1:15:20 HERE.

1:15:20 UM.

1:15:21 WE'RE FOUR MINUTES.

1:15:22 FIVE MINUTES.

1:15:23 WE'LL JUST GO.

1:15:24 IN THERE KIND OF LIKE.

1:15:24 QUICK YES OR NO?

1:15:26 UM.

1:15:28 I KNOW YOU YOU LET'S HAVE A FEW

1:15:30 OF THE TRAININGS.

1:15:30 THAT.

1:15:31 UH, YOUR COMPANY.

1:15:32 UM, PROVIDES.

1:15:33 JUST FOR ALL OF YOUR, UM.

1:15:35 PROVIDE ACTIVE.

1:15:36 SHOOTER TRAINING.

1:15:38 WE DON'T DO WE AT MANY OF OUR

1:15:41 SITE WE DON'T DO DIRECT ACCESS

1:15:43 ACTIVE SHOOTER TRAINING AT THE

1:15:46 ORIENTATION SITE.

1:15:46 BUT MANY OF OUR CLIENTS WILL

1:15:48 QUITE ACTIVE SHOOTER TRAINING

1:15:51 AND ALSO NOT EVEN SO MUCH

1:15:52 TRAINING.

1:15:53 WE TOOK ABOUT ONE HIGH PART

1:15:56 OF THE SECTION OF THAT TRAINING

1:15:57 .

1:15:57 BUT A DEEP PART OF THE ACTIVE

1:15:58 SHOOTER TRAINING IS WHEN WE DID

1:16:00 SOME TABLETOP EXERCISE WITH OUR

1:16:01 CLIENT THAT REQUIRED THAT THAT

1:16:03 ENHANCED THAT.

1:16:04 SO I WILL SAY YES WE DO SOME

1:16:06 BUT IT'S NOT LIKE A DEEP ACTIVE

1:16:07 TRAINING THAT THAT YOU CAN

1:16:09 THINK GO.

1:16:09 OKAY MAYBE.

1:16:13 YES THE SAME UH CLIENTS

1:16:14 REQUESTED A LOT UH WE HAVE IT

1:16:16 IN OUR CONTINUING EDUCATION.

1:16:17 UH, WHEN WE DOING OUR QUARTERLY

1:16:20 UH, STAFF MEETINGS THAT'S

1:16:21 SOMETHING WE BRING UP AS WELL

1:16:23 JUST BECAUSE SOME OF OUR SITES

1:16:24 ARE HIGH VISIBLE VISIBILITY

1:16:25 SITES.

1:16:27 SO THAT IS INCLUDED JUST AS OUR

1:16:29 BEING VERY HIGH LEVEL AS WELL.

1:16:31 OKAY.

1:16:31 YEAH.

1:16:32 UM.

1:16:33 I WILL.

1:16:33 HAVE TO.

1:16:34 CHECK WITH THE HOSPITALS BUT

1:16:35 I BELIEVE ALL EMPLOYEES HAVE

1:16:38 THRESHOLD.

1:16:39 ACTIVE SHOOTER TRAINING.

1:16:41 OKAY, I THINK CAMERON IF.

1:16:44 OH, SORRY.

1:16:45 YES.

1:16:45 UM.

1:16:46 I DON'T KNOW IF WE CALL IT

1:16:47 AT I APOLOGIZE ACTIVE DUTY, UH,

1:16:48 ACTIVE SHOOTER TRAINING.

1:16:49 BUT THERE'S TRAINING FOR WHEN

1:16:50 THERE IS, YOU KNOW, WHEN

1:16:51 SOMEONE COMES IN OR ATTACKS I

1:16:53 WILL JUST, UM, SAY REALLY

1:16:55 QUICKLY AS AN EXAMPLE THOUGH,

1:16:56 THIS WAS A FEDERAL CONTRACT UP

1:16:58 IN NEW YORK CITY.

1:16:59 UM, WHEN THAT GENTLEMAN

1:17:00 ATTACKED THAT FEDERAL BUILDING

1:17:01 BECAUSE DHS WAS IN THERE THE

1:17:03 GENTLEMAN WHO DID END UP

1:17:05 TACKLING THE GUY OUTSIDE UM,

1:17:06 THERE'S A GUARD INSIDE HE

1:17:07 PROTECT EVERYONE.

1:17:08 THE CHART BEFORE THE UM COULD

1:17:11 GET THERE WAS NOT LIKE GUARD.

1:17:12 SO THERE IS SOME KIND

1:17:13 OF TRAINING FOR THOSE

1:17:15 INCIDENCES, RIGHT?

1:17:15 BUT I DON'T KNOW HOW WE UM HOW

1:17:17 IN-DEPTH IT IS FOR EVERY UH

1:17:20 SITE BUT THERE IS BASIC WHAT DO

1:17:22 YOU DO IN THOSE SITUATIONS

1:17:23 WHICH DIFFER DEPENDING ON WHERE

1:17:25 YOU ARE AND WHAT IS UM THE TYPE

1:17:28 OF CONTRACT.

1:17:28 RIGHT.

1:17:29 THANK YOU.

1:17:30 UM AND THAT'S ALL VERY QUICKLY

1:17:31 YES YES OR NO TO ALL OF YOU I

1:17:33 THINK I KNOW THE ANSWERS TO

1:17:35 THIS.

1:17:35 BUT I JUST WANTED TO.

1:17:36 BE ON THE RECORD.

1:17:36 UM, DO YOU ALL COMPENSATE YOUR

1:17:39 EMPLOYEES FOR ALL.

1:17:40 THE REQUIRED TRAININGS THAT

1:17:41 YOU REQUIRE THEM.

1:17:43 TO DO?

1:17:43 YES YES.

1:17:45 YES AND.

1:17:46 THEN YES.

1:17:47 OKAY.

1:17:48 UM, AND.

1:17:51 THIS ONE THAT I DON'T THINK I

1:17:53 DON'T NEED ALL OF Y'ALL TO

1:17:55 ANSWER BUT MAYBE 1 OR 2

1:17:56 OF Y'ALL.

1:17:57 UM, HOW DO YOU TRAIN, UM.

1:17:59 YOUR.

1:17:59 OFFICERS ON HOW TO INTERACT

1:18:00 WITH LAW ENFORCEMENT?

1:18:07 I MEAN, FROM ALLIES PERSPECTIVE

1:18:08 ,I CAN SPEAK I AGAIN, I DON'T

1:18:10 KNOW EXACT LANGUAGE OF THE

1:18:12 TRAINING BUT THE IDEA IS THERE

1:18:13 NOT TO BE A POLICE OFFICER SO

1:18:15 THEY ARE TO CONTACT THE POLICE

1:18:17 AS HERBIE HAD YOU KNOW, SAID

1:18:18 PREVIOUSLY YOU'RE.

1:18:20 YOU'RE SERVING HOW DO YOU TRAIN

1:18:21 THEM TO INTERACT WITH LAW

1:18:22 ENFORCEMENT THEMSELVES?

1:18:24 SO THERE'S YOU MEAN LIKE FROM A

1:18:26 PERSONALITY PERSPECTIVE OR HOW

1:18:27 DO THEY WHEN THEY CONTACT THEM.

1:18:29 WHEN THEY CONTACT THEM.

1:18:31 SO WE HAVE A STANDARD AND IT

1:18:32 DEPENDS LIKE AGAIN A LITTLE BIT

1:18:34 ON A CONTRACT BECAUSE IF YOU

1:18:35 ARE AT WALGREENS AND YOU'RE YOU

1:18:37 KNOW SOMEONE'S STOLE SOMETHING

1:18:38 BUT YOU CAN'T YOU CAN'T DETAIN

1:18:40 THEM DEPENDING ON YOU KNOW

1:18:41 STATE OR LOCAL LAW.

1:18:42 UM THERE'S A THERE'S A SET

1:18:44 STANDARDS.

1:18:44 THEY LOOK AT IT LIKE WHEN DO

1:18:46 YOU ESCALATE TO THAT POLICE IN

1:18:47 THAT SITUATION UM IT'S GOING TO

1:18:49 BE CONTRACT A CONTRACT YOU KNOW

1:18:50 OF DEFER THE HOSPITAL

1:18:51 ASSOCIATIONS.

1:18:52 BUT OUR HOSPITALS HAVE VERY

1:18:53 SPECIFIC REQUIREMENTS AND WE

1:18:54 WORK WITH THEM UM, HOW THINGS

1:18:56 ESCALATE BUT THEY ARE GIVEN

1:18:58 THAT TRAINING OF THIS IS WHEN

1:19:00 YOU GO TO THE POLICE THIS IS

1:19:01 WHEN THE POLICE IS CONTACTED

1:19:02 BASED ON WHAT YOU'RE DOING AT

1:19:04 THAT JOB SITE BECAUSE A LITTLE

1:19:06 DIFFERENT IF YOU'RE RETAIL OR

1:19:07 HOSPITAL ETC..

1:19:08 YEAH.

1:19:09 NO.

1:19:09 UNDERSTOOD.

1:19:10 UM ALL RIGHT.

1:19:11 NO THANK YOU I THINK THOSE ARE.

1:19:12 MY UM QUESTIONS.

1:19:15 I REALLY DO WANT TO THANK YOU

1:19:16 ALL FOR UM AGAIN BEING HERE OR

1:19:18 ANSWERING OUR QUESTIONS.

1:19:19 UM I.

1:19:20 THINK I DO I DO WANT TO

1:19:21 REITERATE SOMETHING.

1:19:22 THAT, YOU KNOW,

1:19:23 COUNCILMAN LOUIJEUNE.

1:19:23 COMES.

1:19:24 OUT IS THAT YOU KNOW, THIS WAS

1:19:25 CRAFTED AS A.

1:19:25 LIKE WE'RE HEARING DIRECTLY

1:19:27 FROM SECURITY GUARDS, RIGHT?

1:19:28 AND THEY'RE TELLING US THAT OUR

1:19:29 STORIES WE HAVE A.

1:19:30 SECOND PANEL TODAY WHERE.

1:19:32 WE'RE GOING TO HEAR FROM

1:19:33 SOME MORE.

1:19:33 RIGHT.

1:19:34 UH.

1:19:34 TESTIMONY UM, UM, AND THAT'S

1:19:37 OUR JOB TO BE ABLE TO WELL, I'M

1:19:39 GLAD THAT WE WERE ABLE TO.

1:19:40 BRING UM, YOU ALL TO THE TABLE.

1:19:42 WHICH WE FAILED TO DO UM, AT

1:19:43 OUR FIRST HEARING.

1:19:44 RIGHT.

1:19:44 AND I RECOGNIZE THAT, UM, AND I

1:19:47 THINK WE'LL TALK AT THE END

1:19:48 OF THE HEARING IN TERMS

1:19:49 OF FOLLOWING STEPS AND AND ALL

1:19:51 OF THAT.

1:19:51 BUT I REALLY DO APPRECIATE.

1:19:53 UM.

1:19:54 UH, YOU ALL BEING HERE

1:19:55 ANSWERING.

1:19:55 QUESTIONS AND SHARING YOUR.

1:19:56 PERSONAL STORY BECAUSE

1:19:58 ACTUALLY, YOU.

1:19:59 KNOW, YOU HEARD ME.

1:19:59 AND DAVID, UH, SMALL BUSINESS

1:20:02 OWNERS.

1:20:02 SO, UM, THANK YOU AND, UM,

1:20:04 THANK YOU, MADAM CHAIR.

1:20:04 THANK YOU, COUNCILOR SANTANA.

1:20:06 UH, COUNCILOR FLYNN AND REFUGEE

1:20:07 OF SACRAMENTO QUESTIONS THAT

1:20:08 YOU'D LIKE TO OKAY.

1:20:09 COUNCILOR FLYNN, UH, WE'RE

1:20:10 DOING FIVE MINUTES THIS ROUND.

1:20:12 THANK YOU.

1:20:13 THANK YOU, MADAM CHAIR.

1:20:15 AND FOR THE PANEL, CAN YOU GIVE

1:20:17 ME AN IDEA OF THE WAGES OF A

1:20:21 SECURITY GUARD THAT YOU EMPLOY?

1:20:24 IS IS IT AN HOURLY WAGE AND IF

1:20:26 SO, WHAT IS THE RANGE OR IS IT

1:20:28 MORE OF A SALARY?

1:20:32 IT'S AN HOURLY FOR US IT'S AN

1:20:34 HOURLY WAGE.

1:20:35 IT'S NOT A SALARY.

1:20:36 UM UH.

1:20:37 FOR OUR GUARD UM YOU KNOW.

1:20:40 OUR WAGES INTERNALLY RIGHT NOW

1:20:43 VARY FROM OUR CLIENT ANYWHERE

1:20:46 BETWEEN 19 AND $27.

1:20:47 AN HOUR.

1:20:49 TO MANY OF THEM WORK PART TIME

1:20:51 .

1:20:52 UH, IN MY CASE IS ABOUT 40%

1:20:55 OF OUR TEAM IS PART TIME.

1:20:57 THE 60% OF FULL TIME EMPLOYEES

1:21:00 IN A PART TIME BECAUSE THAT'S

1:21:01 WHAT THEY WANT.

1:21:02 BUT OKAY, UH, MANY OF THE

1:21:05 WORKERS KIND OF IN TRANSITION

1:21:08 LOOKING FOR AND FOR OTHER

1:21:11 EMPLOYMENT OPPORTUNITIES OR IS

1:21:13 THIS MORE OF A STEADY JOB FOR

1:21:15 THEM?

1:21:16 I WILL SAY, YOU KNOW, LET THE

1:21:18 OTHER PEOPLE UH, ANSWER THAT

1:21:19 THE 40 WHAT WE SEEING IN THE

1:21:22 INDUSTRY THE 40% OF THE WELL

1:21:24 QUALIFIED PEOPLE MANY OF THEM

1:21:25 ARE QUALIFIED PEOPLE AND EVEN

1:21:27 YOU KNOW, EVEN WORKING IN OTHER

1:21:30 SECTORS ACTUALLY UM AND WE

1:21:32 TRAINED UM, YOU KNOW, THEY SEE

1:21:34 THAT AS A WAY, YOU KNOW,

1:21:35 ESPECIALLY TO PART TIME AS A

1:21:37 WAY TO MAKE EXTRA MONEY, AS A

1:21:39 WAY TO DO SOMETHING DIFFERENT.

1:21:40 WE HAVE A PARTICULAR UH, PERSON

1:21:42 WHO WORK FOR ME, YOU KNOW, IS

1:21:44 HE WORK IN COMPUTER ENGINEERING

1:21:45 BUT HE LOVE TO DO SECURITY AT

1:21:47 DIFFERENT LOCATION THAT WE HAVE

1:21:49 SECURITY WORK FOR HIM.

1:21:50 HE'S A PER DIEM EMPLOYEE THAT

1:21:51 SORT OF FILL IN DIFFERENT

1:21:52 POSITION BECAUSE HE WANTS TO DO

1:21:54 THAT.

1:21:54 SO WE HAVE THAT MIX OF PEOPLE

1:21:55 THAT WANT TO DO THAT AND ALSO I

1:21:57 THINK SOME PEOPLE ESPECIALLY

1:21:58 HOW LIFE IS SOME PEOPLE WANT TO

1:22:00 GET THE EXTRA MONEY SO THEY CAN

1:22:02 BE THE BILL.

1:22:04 DOES THE JUST WORKERS WORK?

1:22:08 THEY CERTAINLY WORK IN THE CITY

1:22:09 OF BOSTON.

1:22:09 BUT DO THEY ALSO WORK AT OTHER

1:22:11 LOCATIONS IN GREATER BOSTON?

1:22:13 I DO HAVE PEOPLE TO OUR BOSTON

1:22:15 INCLUDING ALL OVER IN WOOD

1:22:17 ISLAND.

1:22:17 OKAY.

1:22:19 SO IF THIS WAS IF THIS WAS

1:22:21 IMPLEMENTED HERE IN BOSTON AND

1:22:24 THEN THEY THEY TAKE A SHIFT AND

1:22:26 YOU KNOW I THINK SOMEONE

1:22:27 MENTIONED EARLIER BUT IF THEY

1:22:28 TAKE A SHIFT IN ANOTHER CITY

1:22:29 QUINCY UH CAMBRIDGE THAT

1:22:33 WOULDN'T THE NEW CHANGES WOULD

1:22:35 AN IMPACT THEM OR OR OR CAN YOU

1:22:39 EXPLAIN HOW.

1:22:41 THAT EXPLAIN THE CHALLENGES IF

1:22:43 YOU'RE WORKING IN BOSTON AND

1:22:45 THEN THE NEXT NIGHT YOU'RE

1:22:46 WORKING IN CAMBRIDGE, WHAT

1:22:48 IMPACT DOES THAT HAVE ON THEM?

1:22:50 I MEAN I THINK.

1:22:51 THAT'S THE CHALLENGE.

1:22:52 UM.

1:22:53 EARLIER THEY WERE MENTIONING

1:22:54 THAT WHEN YOU HAVE THOSE

1:22:55 REGULATIONS AT THE LOCAL LEVEL

1:22:57 THAT CAN BECOME A BIG PROBLEM

1:22:59 BECAUSE YOU HAVE PEOPLE I GOT

1:23:00 PEOPLE WHO WORK IN CAMBRIDGE, I

1:23:02 GOT PEOPLE WHO WORK IN

1:23:03 WORCESTER, I GET PEOPLE IN FOR

1:23:05 WAIVERS AND STUFF.

1:23:06 SO AGAIN YOU HAVE ALL THE

1:23:07 DIFFERENT CONTRACTORS SITE, ALL

1:23:09 DIFFERENT PLACES AND DIFFERENT

1:23:11 STANDARDS FOR THEM.

1:23:12 SO IN BOSTON AS A STANDARD I

1:23:14 HAVE TO BE MET BUT IF THEY'RE

1:23:15 GOING TO WORK FOR FOREVER IT

1:23:17 DOES NOT THINK THAT QUITE A BIG

1:23:18 PROBLEM FOR US COUNCIL OR JUST

1:23:20 THE FACT THAT IS SO MANY YOU

1:23:21 KNOW IT'S IT'S NOT AGAIN THIS

1:23:24 IS ANOTHER THING WE HAVE TO

1:23:25 KEEP TRACK IN AND A COST AND

1:23:26 EVERYTHING ELSE.

1:23:27 HOW MANY WORKERS DO YOU EMPLOY?

1:23:30 WE HAVE ABOUT 200 EMPLOYEES.

1:23:32 AND MOST OF THEM ARE PER DIEM

1:23:34 OR NO NO NO.

1:23:36 OH SO VERY SMALL PERCENTAGE

1:23:37 OF.

1:23:38 SMALL.

1:23:38 OKAY.

1:23:40 UM I.

1:23:41 WAS THERE.

1:23:42 UH, COUNCILOR, THIS IS

1:23:43 CAMERON CULVER OF ALLIED AND I

1:23:45 DO WANT APOLOGIZE TO FOLKS I'M

1:23:46 GOING TO HOP OFF 1145 I HAVE TO

1:23:48 CATCH A FLIGHT SO TO APOLOGIZE

1:23:49 BUT I THINK SOMETHING TO HELP

1:23:50 ANSWER YOUR QUESTION.

1:23:51 GOOD EXAMPLE OF WHAT YOU WERE

1:23:52 SAYING WHEN YOU HAVE TO GO INTO

1:23:54 DIFFERENT JURISDICTIONS WE

1:23:54 MIGHT HAVE SOMEONE WHO WORKS

1:23:56 MOSTLY IN CAMBRIDGE BUT WE NEED

1:23:57 A BACKFILL POSITION AND SO YOU

1:23:59 MIGHT CALL UPON THAT PERSON AND

1:24:01 PUT OUT FOR A SHIFT IN BOSTON

1:24:02 AND SAY HEY IS ANYONE GOING TO

1:24:04 COVER THE SHIFT?

1:24:05 DO WE HAVE SOMEONE CALLED OUT

1:24:06 SICK OR YOU KNOW, WHATEVER THE

1:24:07 INCIDENT MAY BE, THAT PERSON

1:24:08 WHO'S BEEN IN CAMBRIDGE IS

1:24:10 GOING TO HAVE THIS TRAINING AND

1:24:11 WE'RE NOT GOING TO BACK FOR

1:24:12 THOSE POSITIONS.

1:24:12 WE ONLY BE ABLE TO BACKFILL

1:24:13 THEM.

1:24:14 PEOPLE HAVE THAT SPECIFIC

1:24:15 LICENSE UM, BECAUSE THEY WON'T

1:24:18 HAVE HAD IT.

1:24:18 SO IT WILL LIMIT THAT ABILITY

1:24:20 TO BACKFILL ROLES WHEN WHEN

1:24:21 YOU'RE SHORT STAFFED.

1:24:23 OKAY THE THE TRUTH I'M JUST

1:24:26 LOOKING AT A DEMOGRAPHIC

1:24:27 BREAKDOWN OF THE 200 EMPLOYEES

1:24:31 THAT YOU HIRE.

1:24:33 GIVE ME GIVE ME AN ESTIMATE.

1:24:35 UH, PEOPLE OF COLOR.

1:24:36 UH.

1:24:37 OUT OF THE 200 PEOPLE THAT

1:24:38 WE HAVE, ABOUT 68% OF THEM ARE

1:24:40 PEOPLE OF COLOR.

1:24:41 OKAY.

1:24:42 WHAT IS WHAT IS THE

1:24:43 PERCENTAGE OF WOMEN?

1:24:45 UH.

1:24:46 OUR POSITION OF WOMEN IS

1:24:47 ABOUT 41%.

1:24:48 OKAY.

1:24:51 THAT THAT'S A HIGH NUMBER

1:24:53 OF WOMEN, ISN'T IT?

1:24:53 AND SECURITY.

1:24:55 IT'S A HIGH NUMBER OF WOMEN AND

1:24:57 SECURITY AND WE'RE PART OF IT.

1:25:00 RIGHT?

1:25:01 RIGHT.

1:25:02 UM.

1:25:04 WHAT WHAT OPPORTUNITIES TO

1:25:06 PROVIDE YOU WORKERS THAT ARE A

1:25:08 RANK AND FILE SECURITY GUARDS

1:25:10 BUT MAYBE THEY WANT TO STAY

1:25:12 WITH THE COMPANY.

1:25:13 IS THERE OPPORTUNITIES FOR THEM

1:25:14 TO GROW?

1:25:15 OH ABSOLUTELY.

1:25:16 YOU KNOW NOT ONLY YOU KNOW.

1:25:17 AGAIN OUR FIRM WE DO WORK HERE

1:25:20 WE ALSO WORK IN DC AS WELL.

1:25:21 BUT YOU KNOW YOU KNOW WE HAVE

1:25:23 YOU KNOW THE SECURITY OFFICER

1:25:25 WE HAVE LEAD AT THE SITE LEAD

1:25:28 WE HAVE SUPERVISORS WE HAVE

1:25:29 ACCOUNT MANAGER WE HAVE

1:25:31 PORTFOLIO MANAGERS AND WE HAVE

1:25:32 PEOPLE THAT DOING RECRUITING

1:25:33 AND SALES.

1:25:34 SO THERE'S A LOT OF OPPORTUNITY

1:25:35 AND WI FI AND ALSO WE HAVE

1:25:37 SOMEONE WHO IS DOING A COUPLE

1:25:39 PEOPLE DOING COMPLIANCE AS WELL

1:25:40 .

1:25:41 SO THERE'S OPPORTUNITIES THAT

1:25:42 WE MOVE PEOPLE WE JUST YOU KNOW

1:25:45 UM YOU KNOW WE JUST PROMOTED ON

1:25:46 ONE OF OUR SITES SOMEONE WHO

1:25:47 WAS A A GUARD TO A SUPERVISOR.

1:25:50 SO WE LOVE TO DO THAT BECAUSE

1:25:51 THEY ALREADY HAVE OUR CULTURE

1:25:52 AND UNDERSTAND THE KIND

1:25:53 OF COMPANY THAT WE ARE.

1:25:54 THANK YOU FOR TAKING MY

1:25:56 QUESTIONS.

1:25:57 THANK YOU.

1:25:58 THANK YOU, COUNCILOR FLYNN.

1:25:59 COUNCILOR MURPHY.

1:26:01 I DO NOT HAVE.

1:26:02 ANY MORE QUESTIONS FOR THIS

1:26:03 PANEL.

1:26:03 THANK YOU THOUGH AND I'LL

1:26:04 CONTINUE TO STAY IN TOUCH AS WE

1:26:06 MOVE FORWARD.

1:26:07 APPRECIATE YOU.

1:26:07 BEING HERE.

1:26:08 THANK YOU.

1:26:10 OKAY.

1:26:11 THANK YOU.

1:26:11 UM, AND CAMERON, YOU HAVE A

1:26:12 HARD STOP AT 1145.

1:26:15 YES.

1:26:15 OKAY.

1:26:16 ALL RIGHT.

1:26:16 UM, I WILL DIRECT ONE QUESTION

1:26:20 TO YOU THAT I BELIEVE YOU MAY

1:26:21 HAVE ALREADY SAID BUT I JUST

1:26:23 WANT TO CLARIFY.

1:26:24 SO JUST THINKING ABOUT INDUSTRY

1:26:25 STANDARDS, UM, YOU HAVE A GOOD

1:26:27 NATIONAL PERSPECTIVE ON THIS.

1:26:29 ARE THERE ANY UM STATE

1:26:32 STANDARDS OR IS THERE A FEDERAL

1:26:35 STANDARD THAT WE SHOULD BE

1:26:36 REFERENCING WHEN WE'RE LOOKING

1:26:37 TOWARDS SETTING MINIMUM

1:26:38 REQUIREMENTS?

1:26:40 THERE IS NOT A FEDERAL

1:26:41 STANDARD.

1:26:41 UM, WE DO A LOT OF FEDERAL

1:26:43 CONTRACTS WHICH COME WITH THEIR

1:26:44 OWN SPECIFIC REQUIREMENTS

1:26:45 BECAUSE WE DO YOU KNOW, WE'RE

1:26:47 AT YOUR UM WE'RE WORK WITH THE

1:26:48 STATE DEPARTMENT OR THE FEDERAL

1:26:49 POLICE SERVICES.

1:26:50 SO THOSE COME WITH VERY

1:26:51 SPECIFIC REQUIREMENTS.

1:26:52 AT THE AT THE.

1:26:53 STATE LEVEL.

1:26:54 AND I WOULD ALSO RECOMMEND UM

1:26:55 ENGAGING WITH NASCO IN THAT

1:26:57 WITH UH STEVE SCHMIDT WHO HAS

1:26:58 SUBMITTED TESTIMONY HERE.

1:27:00 UM ALSO WORKS THROUGHOUT THE

1:27:01 STATES HAVE BEEN DOING THIS

1:27:02 PROBABLY ABOUT 20 YEARS LONGER

1:27:03 THAN I HAVE BUT THE THE AVERAGE

1:27:06 IS IS NOT 40 HOURS.

1:27:08 SO I CAN TELL YOU THAT UM IT IS

1:27:09 MUCH LESS UH BUT IT YOU KNOW

1:27:11 AND TOPICS DIFFER BUT THE OTHER

1:27:14 AREA I WOULD SAY UM WHEN YOU'RE

1:27:15 LOOKING AT TOPICS REMEMBER AND

1:27:17 I THINK YOU KNOW PEOPLE HAVE

1:27:18 SAID HERE IS IS ABOUT BEING

1:27:19 ABLE TO BE FLEXIBLE AND USUALLY

1:27:20 WHY IT'S MOSTLY AT THE STATE

1:27:21 BECAUSE AND THEN THEY CAN GO

1:27:22 THROUGH RULEMAKING AND ADJUST

1:27:23 THE TOPICS AS NEEDED FOR THE

1:27:26 INDUSTRY UM AND NOT JUST BE SO

1:27:28 LOCKED IN ON SOMETHING.

1:27:29 UM, BUT I CAN DEFINITELY WORK

1:27:30 WITH NASCO AND HELP IDENTIFY

1:27:32 MAYBE AN IDEAL OR BETTER STATE

1:27:35 THAT YOU KNOW, EVERYONE SAYS

1:27:36 THAT'S ONE OF THE BEST UM,

1:27:38 PROGRAMS BUT THERE'S NOT A

1:27:39 FEDERAL STANDARD RIGHT NOW.

1:27:41 OKAY.

1:27:41 THANK YOU VERY MUCH AND

1:27:42 THANK YOU FOR.

1:27:43 YOUR THANK YOU.

1:27:44 IN THIS HEARING.

1:27:46 UM, THERE I'M SORRY.

1:27:49 I'LL GIVE MYSELF FIVE MINUTES

1:27:50 AT THIS POINT.

1:27:51 APOLOGIES.

1:27:53 A LOT OF MY QUESTIONS WERE

1:27:55 ASKED.

1:27:56 UM, I THINK THERE'S THERE'S

1:27:57 SOME THERE.

1:27:58 THERE HERE.

1:27:59 UM, I'M DEFINITELY HEARING YOU

1:28:00 AND AND PATRICIA I THINK THE

1:28:01 WORD THAT YOU USED EARLIER WAS

1:28:03 MOVED DELIBERATELY, WHICH IS

1:28:04 SOMETHING THAT I CERTAINLY TRY

1:28:05 TO DO AS CHAIR UM, THE UH.

1:28:12 UM THE ESTABLISHING MINIMUM

1:28:13 REQUIREMENTS FOR BUSINESSES

1:28:14 THAT UH, YOU CAN ATTEST TO IS

1:28:16 IS COMPELLING I THINK FOR ME,

1:28:18 UM, POTENTIALLY TALKING ABOUT A

1:28:20 TIERED STRUCTURE BASED ON

1:28:21 NUMBER OF EMPLOYEES LIKE THESE

1:28:22 ARE THINGS THAT I'M JUST

1:28:23 PUTTING OUT THERE AS POTENTIAL

1:28:25 TOPICS OBVIOUSLY IN PARTNERSHIP

1:28:26 WITH OUR OUR LABOR PARTNERS.

1:28:28 UM, BUT I DO APPRECIATE

1:28:30 EVERYONE'S, UH, RECOMMENDATIONS

1:28:33 AND THE FACT THAT YOU CAME WITH

1:28:35 RECOMMENDATIONS.

1:28:36 I DO THINK THAT THE CITY

1:28:37 OF BOSTON SHOULD BE MOVING

1:28:38 FORWARD WITH THEIR OWN FOR

1:28:40 THEIR OWN EMPLOYEES.

1:28:40 UM, AND I WANT TO SHOUT OUT OUR

1:28:42 WONDERFUL, UH, MUNICIPAL

1:28:44 OFFICERS THAT WORK REALLY HARD

1:28:45 EVERY DAY.

1:28:45 TO KEEP.

1:28:46 US SAFE.

1:28:46 UM, I THINK WE WENT THROUGH

1:28:48 WHAT TRAINING YOU WOULD WHAT

1:28:50 FOLKS BELIEVE SHOULD BE

1:28:51 INCLUDED.

1:28:51 SO WE HAVE THAT, UM, HERBIE,

1:28:53 YOU HAD TALKED ABOUT, UH,

1:28:55 ADDITIONAL COSTS THAT WOULD BE

1:28:56 OUR ASSOCIATED COSTS THAT WOULD

1:28:58 GO ALONG WITH THE TRAINING.

1:29:00 WHAT ARE THOSE ASSOCIATED COSTS

1:29:02 ?

1:29:02 CAN YOU JUST WALK THROUGH THAT?

1:29:03 IS IT IS IT BEYOND JUST

1:29:05 CURRICULUM MATERIALS?

1:29:06 IT'S THE TIME IT FOOD LIKE WHAT

1:29:08 DOES THAT ACTUALLY LIKE AND

1:29:09 THEN I HAVE SORRY AND THEN I

1:29:10 HAVE ANOTHER QUESTION THAT'S

1:29:11 RELATED TO SOMETHING THAT YOU

1:29:12 TALKED ABOUT WHICH IS I.

1:29:13 KNOW ABSOLUTELY UH MADAM CHAIR

1:29:15 I THINK IT'S ALL OF THEM UM,

1:29:18 WHAT MAKE US UNIQUE AS A

1:29:19 COMPANY IS THE TRAINING THAT WE

1:29:23 DO FOR OUR PEOPLE.

1:29:25 SO ADDITIONAL TRAINING IS NOT

1:29:26 GOING TO STOP WHAT WE ALREADY

1:29:27 DOING.

1:29:28 SO AGAIN, WHATEVER ELSE THAT

1:29:30 WE'RE REQUIRED TO DO IT WILL BE

1:29:31 IN ADDITION TO WHAT WE'RE

1:29:32 ALREADY DOING.

1:29:33 SO I JUST WANT TO SORT OF MAKE

1:29:34 THAT BECAUSE THAT'S WHAT WILL

1:29:35 BE UNIQUE ABOUT US AS A

1:29:36 COMPANY.

1:29:37 WE DON'T WANT TO WE WANT TO

1:29:38 HAVE OUR OWN SECRET SAUCE

1:29:40 REALLY SO WE CAN MAKE ABLE TO

1:29:41 DO THE JOB.

1:29:42 SO THE ADDITIONAL COST IS THE

1:29:44 COST OF THE EMPLOYEE, THE COST

1:29:45 OF THE.

1:29:46 THE COMPANY, THE ORGANIZATION

1:29:48 THAT WE HAVE TO PAY TO PROVIDE

1:29:50 TRAINING AS THE ORDINANCES

1:29:51 POINTED OUT.

1:29:53 UM AND THEN THERE'S ALSO OTHER

1:29:55 COSTS IN TERMS OF WHEN YOU HAVE

1:29:59 IF WHO KNOWS HOW LONG THE LINE

1:30:01 GOING TO BE BECAUSE ALL THESE

1:30:02 COMPANIES YOU TO BE TRAINED AT

1:30:04 THE SAME TIME AND THEN THAT'S

1:30:06 GOING TO BE A DELAY FOR US TO

1:30:07 START THE CONTRACT BECAUSE THE

1:30:09 LONGER WE TAKE TO SET THE

1:30:10 CONTRACT WE'RE NOT MAKING

1:30:11 MONEY, WE'RE LOSING MONEY AND

1:30:13 EVERYTHING ELSE AND THAT COSTS

1:30:14 US.

1:30:15 I WAS SAYING WE HAVE TO FACTOR

1:30:17 THAT INTO OUR WEIGHT WHEN WE'RE

1:30:18 TRYING TO GO AFTER THAT

1:30:19 BUSINESS.

1:30:20 THAT'S WHAT I WAS SAYING LIKE

1:30:21 WE SPREADING THAT AMOUNT

1:30:23 OF DOLLAR OVER 200 PEOPLE IS

1:30:25 VERY DIFFERENT AND SPREADING

1:30:26 THAT AMOUNT OF DOLLAR OVER 40

1:30:29 100,000 ALMOST CLOSE TO A

1:30:30 MILLION PEOPLE EMPLOYEES THAT'S

1:30:32 WHAT THAT ADDITIONAL COST WILL

1:30:34 BE A BIG BURDEN FOR US AS A

1:30:36 SMALL BUSINESS.

1:30:37 OKAY THANK YOU.

1:30:38 I THINK THERE CAN BE SOMETHING

1:30:40 TO BE SAID ABOUT BULK BUYING,

1:30:42 TRAINING.

1:30:43 AND MARRYING ALL OF THE

1:30:45 ORGANIZATIONS TOGETHER.

1:30:48 UM I DON'T KNOW AGAIN, JUST

1:30:49 PUTTING IDEAS OUT THERE BUT

1:30:50 THANK YOU FOR THAT.

1:30:53 UM AND THEN DAVID, YOU HAD

1:30:54 TALKED ABOUT UTILIZING AI UM TO

1:30:57 BUILD OUT SPECIFIC SITE

1:30:59 TRAINING.

1:31:00 UM CAN YOU JUST WALK THROUGH

1:31:01 THAT AGAIN FOR ME LIKE JUST

1:31:02 GIVE AN INSTANCE OF FOR A

1:31:03 VENDOR OR A CONTRACT THAT YOU

1:31:04 CURRENTLY HAVE WHERE YOU USED

1:31:05 AI BECAUSE IT COULD POTENTIALLY

1:31:06 SOLVE SOME OF THE COST ISSUES

1:31:08 THAT WE'RE LEARNING FROM.

1:31:09 YEAH.

1:31:10 SO FOR EXAMPLE ONE OF OUR

1:31:11 SITES UM IN ADDITION TO

1:31:13 PROVIDING SECURITY WE WORK WITH

1:31:15 MAINTENANCE A LOT JUST BECAUSE

1:31:17 IF A PIPE BURST OR WE'RE THE

1:31:19 EYES AND EARS WHEN THEY'RE NOT

1:31:20 THERE UH, SO FOR EXAMPLE UM, A

1:31:23 LOT OF PEOPLE ARE VISUAL

1:31:25 LEARNERS OR THEY HAVE TO LIKE

1:31:27 THEY CAN'T JUST READ A PDF FILE

1:31:29 OR READ THEIR SOPS AND IT

1:31:31 STICKS.

1:31:32 SO PROVIDING ADDITIONAL VIDEOS

1:31:33 AND CURRICULUM UH, IF YOU IF

1:31:36 YOU'RE DOING YOUR TOUR AND YOU

1:31:37 SEE A PIPE BURST TO HOW TO

1:31:40 HANDLE THAT UH, CREATING

1:31:42 SCENARIOS WITH.

1:31:43 VIDEOS WITH.

1:31:43 WITH AI TO BE ABLE TO PROVIDE

1:31:46 EVEN MORE RESOURCES TO TO HELP

1:31:48 THEM IT'S AN EASIER, MORE COST.

1:31:51 EFFICIENT.

1:31:52 EFFECTIVE WAY OF HELPING OUR

1:31:53 STAFF IN WHICH WE'VE ALREADY

1:31:54 BEEN IMPLEMENTING.

1:31:55 OKAY.

1:31:55 DO YOU USE IT FOR TRAINING?

1:31:56 I'M SORRY.

1:31:57 UM AND YOU USE IT FOR TRAINING

1:31:59 BUT YOU USE IT FOR UM, LIKE

1:32:01 BASELINE TRAINING REQUIREMENTS

1:32:02 THAT AREN'T JUST LIKE SITE

1:32:03 SPECIFIC.

1:32:04 YEAH, WE USE IT FOR BASELINE

1:32:05 TRAINING AND BOTH SITE SPECIFIC

1:32:06 STUFF WE DO LIKE IN PERSON WE

1:32:08 WALK AROUND LIKE TO DO THOSE

1:32:10 SITE TOURS AND UH GOING OVER

1:32:12 LIKE SOPS AND THINGS BUT WE DO

1:32:14 USE IT FOR UM BASIC BASIC

1:32:16 BASELINE TRAINING AND

1:32:17 CONTINUING EDUCATION AS WELL.

1:32:19 OKAY.

1:32:20 THAT'S AGAIN THAT'S

1:32:21 COMPELLING.

1:32:22 I THINK THERE'S SOMETHING THERE

1:32:23 FOR THAT.

1:32:25 UM I ONLY HAVE 26 SECONDS SO UH

1:32:29 .

1:32:32 I GUESS MY MY LAST QUESTION.

1:32:33 WOULD BE WHAT IMPLEMENTATION?

1:32:35 OH I WOULDN'T EVEN GET INTO

1:32:37 IMPLEMENTATION.

1:32:37 I THINK I'LL I'LL KEEP IT.

1:32:38 AT WHAT NUMBER OF REQUIRED

1:32:40 TRAINING HOURS WOULD YOU

1:32:41 CONSIDER REASONABLE AND WHICH

1:32:43 TOPICS SHOULD BE MANDATORY?

1:32:48 FOR US?

1:32:49 YOU KNOW WE THINK WE ALREADY

1:32:51 DOING THE NUMBER OF TRAINING

1:32:52 THAT WE NEED TO DO.

1:32:54 SO AGAIN FOR ME I DON'T SEE

1:32:56 WHAT THIS ADDITIONAL TRAINING

1:32:58 WILL DO ON TOP OF WHAT WE

1:32:59 ALREADY BEEN DOING TO OUR FOR

1:33:02 OUR EMPLOYEES I DON'T SEE THAT

1:33:04 .

1:33:04 SO WHAT'S THE NUMBER THAT YOU

1:33:05 CURRENTLY DO.

1:33:06 THAT RIGHT NOW WE DO AN OH

1:33:07 ONE FULL DAY OF TRAINING THAT

1:33:10 WE INCLUDE CPR AND THEN

1:33:12 DE-ESCALATION AND CUSTOMER

1:33:13 SERVICE AND A NUMBER

1:33:15 OF DIFFERENT LISTS THAT I WAS

1:33:16 TELLING YOU.

1:33:17 IN ADDITION TO THAT WE DO AN ON

1:33:19 THE JOB TRAINING THAT'S

1:33:21 CONTINUOUS NOT ONLY WE WANT TO

1:33:22 MAKE SURE THE PERSON LISTENING

1:33:23 TO SAY WHAT TO DO DECIDE WITH

1:33:25 US OR BE AT THE SITE AND THEN

1:33:27 WE ASKED OUR SUPERVISOR AND

1:33:29 MANAGER ON A CONTINUOUS BASIS

1:33:31 TO GIVE US FEEDBACK AND HOW WE

1:33:33 CAN SPREAD TO SUPPORT OUR

1:33:34 EMPLOYEES SO YOU CAN CONTINUE

1:33:36 PERFORMING.

1:33:37 OKAY THANK YOU.

1:33:37 AND THEN FOR OTHERS WHAT'S THE

1:33:40 UM WHAT'S A REASONABLE NUMBER

1:33:42 OF TRAINING HOURS TO YOU AND

1:33:44 DEFINITE SUBJECT MATTER.

1:33:47 THAT NEEDS TO BE INCLUDED.

1:33:49 BASELINE I THINK EVERY

1:33:51 INDIVIDUAL IS DIFFERENT BUT IF

1:33:52 FOR CASE OF THIS ORDINANCE UM I

1:33:56 DO THINK 40 HOURS IS

1:33:58 UNREASONABLE JUST BECAUSE.

1:34:01 UM I SAID EARLIER IF YOU HAVE

1:34:03 SOMEBODY YOU WORK FOR 40 HOURS

1:34:05 AND YOU STILL HAVE A SITE THAT

1:34:06 NEEDS TO BE STAFFED, YOU'RE

1:34:09 PAYING 40 HOURS TWICE.

1:34:11 UM, SO SOMETHING ALONG THE

1:34:12 LINES OF 12 HOURS AND THEN JUST

1:34:17 LIKE I SAID, BEING ABLE TO ADD

1:34:18 DIFFERENT RESOURCES TO BE ABLE

1:34:20 TO COME BACK WITH THAT.

1:34:23 AND PATRICIA.

1:34:24 I AGREE THAT IT'S.

1:34:26 SORT OF UH, INSTITUTION

1:34:31 SPECIFIC AT OUR TEACHING

1:34:33 HOSPITALS AS I ALREADY SAID,

1:34:36 VERY COMPLEX INSTITUTIONS.

1:34:39 AND THE.

1:34:40 TRAINING IS FAR BEYOND 40

1:34:43 HOURS.

1:34:43 UH, IT'S NOT ALL AT ONCE UM BUT

1:34:46 IT IT EXCEEDS THAT.

1:34:50 OKAY.

1:34:51 THANK YOU VERY MUCH.

1:34:52 JUST LOOKING FOR ANY OTHER

1:34:53 QUESTIONS, FOLKS?

1:34:55 COUNSELOR LOUIJEUNE I DID NOT

1:34:56 GO TO YOU FOR A SECOND ROUND.

1:34:57 I APOLOGIZE, BUT DO YOU HAVE

1:34:59 ANY OTHER QUESTIONS?

1:34:59 UM.

1:35:00 I DON'T REALLY HAVE.

1:35:01 A I DON'T THANK YOU, MADAM

1:35:02 CHAIR.

1:35:03 I DON'T REALLY HAVE ADDITIONAL

1:35:04 QUESTIONS BUT I JUST DO WANT TO

1:35:05 THANK THIS PANEL AND FOR THE

1:35:06 FEEDBACK THAT WE'VE RECEIVED

1:35:07 WITH THE EMAIL AND IN MEETINGS

1:35:09 REGARDING THOUGHTS ON THE

1:35:10 ORDINANCE, UH, SOME DRAWBACKS,

1:35:12 SOME WORK THAT WE CAN DO TO

1:35:14 IMPROVE.

1:35:15 SO I WANT TO THANK YOU FOR THE

1:35:16 ENGAGEMENT.

1:35:17 UM I APOLOGIZE FOR THE LACK

1:35:19 OF INITIAL ENGAGEMENT ALTHOUGH

1:35:20 WE DID, YOU KNOW, DID HAVE

1:35:22 COMPETITION WITH YOU WITH WITH

1:35:23 SOME OF YOU AND WE LOOK FORWARD

1:35:25 TO SORT OF THIS DYNAMIC PROCESS

1:35:26 OF IT WE'RE DOING WHAT YOU KNOW

1:35:28 BEST FOR.

1:35:28 OUR CITY.

1:35:30 BEST FOR OUR.

1:35:30 WORKERS AND NOT TOO MUCH OF A

1:35:32 BURDEN ON ANY OF OUR COMPANIES.

1:35:33 SO THANK YOU.

1:35:35 THANK YOU SO MUCH.

1:35:36 I APPRECIATE, UH, INDUSTRY

1:35:37 EXPERTS PROVIDING YOUR

1:35:38 TESTIMONY.

1:35:39 UM, YOU ARE BELIEVED FOR LACK

1:35:41 OF A BETTER TERM.

1:35:41 NOW WE WILL GO TO OUR, UH,

1:35:43 SECOND PANEL OF OUR UNION FOLKS

1:35:46 .

1:35:46 UM, THANK YOU AGAIN AND THANK

1:35:48 YOU FOR EVERYTHING YOU DO FOR

1:35:48 THE CITY.

1:35:49 SURE.

1:35:49 UH.

1:35:50 NEXT WE WILL HAVE, UH, CARMEN

1:35:53 FONSECA, ROB COOK, ROBERTO

1:35:56 BROWN MCCORMACK OKO SAINT LOUIS

1:36:00 ,DAVID WILLIAMS.

1:36:02 UH, PLEASE JOIN US.

1:36:05 ON YOUTUBE.

1:36:10 OH OH AND TRAYVON.

1:36:11 AS WELL.

1:36:49 SO.

1:36:51 ALL RIGHT.

1:36:57 I.

1:37:04 OKAY, UM WE CAN GO TO FOLKS IN

1:37:07 THEIR PREFERRED ORDER.

1:37:08 UH.

1:37:08 I WILL JUST.

1:37:09 REITERATE WHO'S HERE CARMEN

1:37:11 FONSECA 32 BJ SEIU SECURITY

1:37:13 DIVISION FIELD REPRESENTATIVE

1:37:15 SUPERVISOR ROB COOK WHO'S A

1:37:16 POLICY FELLOW WITH 32 PJ SEIU

1:37:19 ROBERTO BROWN MCCORMACK

1:37:21 DIRECTOR 32 SEIU SECURITY

1:37:23 DIVISION OH CAL SAINT LOUIS

1:37:25 SECURITY GUARD AND.

1:37:26 32 REGION MEMBER DAVID

1:37:27 WILLIAMS, SECURITY GUARD

1:37:28 ENTERED.

1:37:29 THE.

1:37:29 MEMBER AND UM I APOLOGIZE I

1:37:32 DON'T HAVE UM IF YOU WOULDN'T

1:37:33 MIND JUST REPEATING YOUR NAME

1:37:35 AND TITLE.

1:37:36 OH, YEAH.

1:37:37 YEP.

1:37:37 WE HAVE TO WAIT WAIT WAIT WE

1:37:39 HAVE TO WAIT FOR.

1:37:41 OH, THERE YOU GO ON.

1:37:43 MY NAME IS TREVENA.

1:37:44 GIRL AND.

1:37:45 I'M A.

1:37:45 TRAINING INSTRUCTOR WITH THE

1:37:47 32.

1:37:48 BJ THOMAS SHORT.

1:37:48 AND IN.

1:37:49 TRAINING FUN INSTRUCTOR.

1:37:50 OKAY.

1:37:50 TREVINO GABRIELLE.

1:37:51 TREVINO, THANK YOU VERY MUCH.

1:37:53 OKAY.

1:37:54 UM, PLEASE FEEL FREE TO START

1:37:56 IN YOUR.

1:37:57 PREFERRED ORDER.

1:37:58 LET'S START WITH CARMEN.

1:37:59 HI.

1:38:00 MY NAME IS CARMEN.

1:38:01 HANSIKA I'M A SECURITY.

1:38:02 DIVISION COORDINATOR WITH.

1:38:04 SEIU 32.

1:38:05 HERE IN THE DISTRICT.

1:38:07 UM.

1:38:08 WE REPRESENT ABOUT 1800

1:38:09 SECURITY OFFICERS THAT WORK

1:38:11 HERE IN BOSTON AND SECURE AND

1:38:13 KEEPING ALL OF US SAFE EVERY

1:38:14 DAY.

1:38:15 THERE'S A MATTER FOR US IN THE

1:38:16 COLLEGE.

1:38:16 DOES IT MATTER FROM THE

1:38:17 HOSPITAL ON THE STREETS SO THE.

1:38:20 HARD WORK IS THERE.

1:38:22 UM, LIKE MANY OF YOU GUYS IN

1:38:23 THIS ROOM, THIS IS PERSONAL TO

1:38:25 ME.

1:38:26 I WAS A SECURITY OFFICER A

1:38:27 WHILE BACK WHILE GOING THROUGH

1:38:28 COLLEGE AND LIKE WE HEARD

1:38:31 BEFORE LAST MONTH I DID NOT

1:38:34 RECEIVE, UH, A REAL TRAINING

1:38:35 LITERALLY IT WAS EIGHT HOURS

1:38:37 SHIFTS SOMEONE NEXT SITTING

1:38:38 NEXT TO ME SAYING CHECK THIS

1:38:40 AND CHECK THAT AND IF SOMETHING

1:38:42 BAD HAPPENS CALL THE SUPERVISOR

1:38:45 ,CALL THE MANAGER THEN CALL

1:38:47 THE POLICE.

1:38:48 KNOW THAT AT THE BOTH SIDE THAT

1:38:51 I WORKED THERE WERE NO UPPER

1:38:53 MANAGEMENT PRESENT AT THAT

1:38:55 LOCATION.

1:38:57 SO THAT IS THE ISSUE BEING HERE

1:38:59 LAST MONTH HEARING FROM

1:39:01 SECURITY OFFICERS THE SAME

1:39:03 STORY IF SOMETHING BAD CALLED

1:39:05 THE POLICE THIS IS 2019 TO BE

1:39:09 ACCURATE 19 YEARS AGO BECAUSE

1:39:11 THIS WAS I WAS GOING THROUGH

1:39:13 COLLEGE 19 YEARS LATE OVER HERE

1:39:16 AND I'M HEARING THE SAME STORY

1:39:19 SOMETHING BETH CALLED A

1:39:21 SUPERVISOR CALLED THE POLICE

1:39:23 AND MOST OF THE SITES THERE IS

1:39:26 NO UPPER MANAGEMENT PRESENT AT

1:39:27 THIS SITE.

1:39:29 THAT SAME DAY THEY WERE HERE

1:39:31 LAST MONTH WE'RE HEARING THOSE

1:39:33 TESTIMONIES.

1:39:33 THIS IS THAT OFFICER ON THE

1:39:35 FRONT LINE SAYING THIS IS

1:39:36 STANDARD THIS IS HARD I NEED

1:39:37 HELP I NEED TRAINING TO PROVIDE

1:39:41 SAFETY TO OTHERS AND TO MYSELF.

1:39:44 RIGHT AFTER THEY FINISHED US TO

1:39:46 FIGHT THE INDUSTRY COMPANIES

1:39:48 BASICALLY ALSO TESTIFYING SAID

1:39:51 NO YOU DON'T NEED ADDITIONAL

1:39:52 TRAINING THAT'S A PROBLEM.

1:39:57 TECHNOLOGY HAS CHANGED.

1:39:58 THE WORLD IS BECOMING MORE

1:40:00 UNPREDICTABLE AND DANGEROUS.

1:40:02 WE KNOW WE SEE THAT.

1:40:03 WE SEE THE NEWS BUT WE ARE NOT

1:40:05 ADJUSTING MANY STATES LIKE WANT

1:40:06 TO HEAR, HAVE A ADAPT IT

1:40:09 PROVIDE AND MAKE SURE THAT A

1:40:11 MINIMUM REQUIRED TRAINING IS

1:40:13 PRESENT BUT NOT BOSTON.

1:40:16 IT WAS ALSO SHOCKING THE LACK

1:40:18 OF CARE BECAUSE.

1:40:21 THE COMPANIES THINK THAT WE'RE

1:40:22 TAKING ALL THOSE COURSES.

1:40:23 WE GO.

1:40:24 IN A CONFERENCE.

1:40:25 BUT THEN THE FRONT LINE

1:40:26 OFFICER IS SAYING.

1:40:27 I DON'T HAVE IT.

1:40:29 SO LET'S MAKE SURE WE HAVE CPR.

1:40:31 WE HAVE THIS COLLECTION

1:40:32 TRAINING.

1:40:33 YOU CAN STILL GO TO A

1:40:34 CONFERENCE THAT'S FINE BUT.

1:40:35 LET'S MAKE SURE WE PROVIDE THAT

1:40:37 SERVICE ON THE BOTTOM LINE.

1:40:40 ALSO THE BOSTON CHAMBER.

1:40:42 OF COMMERCE SPOKE AGAINST

1:40:42 IT.

1:40:43 THE RATIONALE WAS IT'S TOO

1:40:45 BROAD UH.

1:40:46 YOU APPLY TO TOO MANY

1:40:47 EMPLOYERS.

1:40:48 OR IT NEEDS THE TRAINING.

1:40:49 NEEDS TO BE PROVIDED BY

1:40:51 NONPROFIT ORGANIZATION.

1:40:53 YES.

1:40:54 THAT'S THE REASON WHY THAT

1:40:56 MAKES THIS LAW A STRONGER LAW

1:41:00 BECAUSE.

1:41:00 WE WANT TO MAKE SURE.

1:41:01 EVERYBODY'S COVERED.

1:41:02 WE DON'T WANT TO BE HAND-PICKED

1:41:04 BY.

1:41:04 SOME CLIENT.

1:41:06 IT SHOULDN'T BE UP TO THE

1:41:07 CLIENT WHO GETS THE TRAINING.

1:41:10 IT SHOULD BE BE UP TO THE

1:41:13 EMPLOYER WHO SHOULD BE MORE

1:41:15 RESPONSIBLE.

1:41:17 WE SHOULD TAKE.

1:41:18 CHARGE AND SAY.

1:41:19 EVERYONE ON HERE EVERYONE THAT

1:41:21 TOOK TIME OUT OF OUR DAY.

1:41:22 PERSONAL TIME COMING FROM A

1:41:25 THIRD SHIFT, NOT SLEEPING BEING

1:41:27 HERE.

1:41:28 WE SHOULD PAY ATTENTION TO

1:41:29 THOSE THAT ARE SAYING I NEED

1:41:31 HELP AND YES IT SHOULD BE

1:41:33 PROVIDED BY THE NONPROFIT

1:41:35 ORGANIZATION.

1:41:35 WHY?

1:41:36 BECAUSE WE DON'T WANT NO ONE TO

1:41:38 BE MOTIVATED BY CUTTING

1:41:39 CORNERS.

1:41:39 THIS IS ALREADY HAPPENING BY

1:41:41 HAVING ONE EMPLOYEE SAYING YES

1:41:42 I DO.

1:41:42 THE OTHER ONE SAY I'M NOT.

1:41:44 SO THERE ARE CUTTING CORNERS SO

1:41:45 LET'S MAKE SURE IT DOESN'T

1:41:46 HAPPEN.

1:41:47 WE ALREADY IN A SOCIETY THAT WE

1:41:48 GET TO HANDPICK WHICH

1:41:50 NEIGHBORHOOD GETS A SERVICE.

1:41:51 WHICH GROUP GET US THAT

1:41:53 SUPPORT?

1:41:53 LET'S NOT DO THIS TO OUR

1:41:56 SECURITY GUARDS.

1:41:58 THE CHAMBER OF COMMERCE ALSO

1:42:00 SAID THAT THIS IS AT LEAST A

1:42:03 SOLUTION.

1:42:03 SEARCHING FOR SEARCHING FOR A

1:42:05 PROBLEM?

1:42:05 NO, THE PROBLEM HAS BEEN THERE.

1:42:07 IT WAS THERE 20 YEARS AGO.

1:42:08 IT'S STILL HERE.

1:42:10 SO WE SHOULD PAY ATTENTION.

1:42:12 IT'S ALL ABOUT THE CONCERN

1:42:15 OF BEING LIABLE IF SOMETHING

1:42:17 HAPPENS OR NOT PROVIDING THAT

1:42:19 SERVICE AS OF RIGHT NOW.

1:42:20 IT TRANSLATES TO WHAT?

1:42:21 CUTTING CORNERS.

1:42:23 MORE PROFIT.

1:42:23 MORE MONEY.

1:42:27 SO WHAT WE WOULD ASK IS LET'S

1:42:30 NOT BE THE CITY THAT WAITS FOR

1:42:32 TO SORT LOOKED AT THE PROBLEM

1:42:33 TO BECOME A TRAGEDY.

1:42:34 FORCE WOULD BE IN THE HEADLINES

1:42:37 LIKE ONE OF OUR SECURITY

1:42:38 OFFICERS IN NEW YORK.

1:42:39 WAIT FOR ALL THAT TO HAPPEN

1:42:42 THEN TOOK TWO TO MAKE A

1:42:44 DECISION TO TAKE ACTION.

1:42:46 LET'S NOT BE THAT CITY.

1:42:47 LET'S BE THAT CITY THAT

1:42:48 LISTENED TO THE OFFICERS THAT

1:42:50 CAME HERE LAST MONTH.

1:42:52 THIS OFFICE THAT ARE HERE

1:42:54 TODAY, THE OFFICE THAT WANTED

1:42:56 TO BE HERE BUT COULD NOT AFFORD

1:42:57 TO BE HERE BECAUSE THEY HAVE TO

1:42:58 WORK.

1:42:59 THE OFFICE THAT WANTED TO BE

1:43:00 HERE AND GAVE TESTIMONY BUT THE

1:43:01 EMPLOYER DENIED THE TIME OFF TO

1:43:03 BE HERE.

1:43:04 AND ESPECIALLY YOU GUYS THAT

1:43:06 ALSO WORK OVERNIGHT THAT

1:43:07 HAVEN'T SLEPT THAT ARE HERE.

1:43:09 THAT'S BE THE CITY THAT IS AT

1:43:11 LEAST MAKING SURE THE BASIC

1:43:14 TRAINING IS AVAILABLE TO

1:43:15 EVERYBODY.

1:43:15 NOT FOR YOU OR NOT UP TO THIRD

1:43:18 PARTIES.

1:43:19 THANK YOU.

1:43:20 THANK YOU TOM AND APPRECIATE

1:43:22 IT.

1:43:25 UH GOOD AFTERNOON, UH, CHAIR

1:43:27 ZAPATA AND VICE CHAIR UH

1:43:29 LOUIJEUNE AND MEMBERS OF THE

1:43:30 COMMITTEE.

1:43:31 UM, MY NAME IS ROB COOK AND I

1:43:33 AM THE POLICY FELLOW AT SEIU 32

1:43:36 BEACH.

1:43:37 UM, AND I'M HERE TO EXPLAIN WHY

1:43:40 ,UH, BOSTON NEEDS TO SET A

1:43:42 MINIMUM TRAINING STANDARD FOR

1:43:43 UNARMED SECURITY GUARDS.

1:43:45 UM, SO, UH, THE ORDINANCE TODAY

1:43:49 HAS A SIMPLE GOAL.

1:43:50 IT IS TO PROVIDE BASIC

1:43:51 TRAINING, AS WE'VE HEARD, TO

1:43:53 PROTECT THE FRONTLINE WORKERS,

1:43:55 UH, THAT SERVE THE CITY AND

1:43:57 EMPOWER THEM TO BETTER PROTECT

1:43:58 THE CITY.

1:43:59 UM, AND IT'S NOT A RADICAL

1:44:00 IDEA.

1:44:02 29 STATES, UH, AND MULTIPLE

1:44:04 LOCALITIES, UH, INCLUDING

1:44:05 ALMOST ALL OF MASSACHUSETTS

1:44:08 NEIGHBORS NEW YORK, DELAWARE IN

1:44:09 NEW JERSEY, CONNECTICUT,

1:44:10 VERMONT AND MAINE, UH, REQUIRE

1:44:13 TRAINING FOR AN ARMED GUARDS.

1:44:14 UM, AND THERE'S A REASON THEY

1:44:15 DO SO NATIONALLY.

1:44:17 SECURITY GUARDS FACE HIGHER

1:44:18 RATES OF FATAL INJURIES THAN

1:44:20 MANY OTHER JOB CATEGORIES.

1:44:21 THERE ARE, UH, FIVE TIMES AS

1:44:23 LIKELY AS WORKERS IN OTHER

1:44:25 OCCUPATIONS TO NEED TO TAKE

1:44:26 TIME OFF WORK DUE TO VIOLENCE

1:44:28 RELATED INJURIES.

1:44:29 UM, AND SO THIS TRAINING IS

1:44:31 REALLY NECESSARY TO KEEP

1:44:32 SECURITY OFFICERS AND THE

1:44:34 PUBLIC SAFE.

1:44:35 UM, AND FOR BOSTON IN

1:44:37 PARTICULAR, UH, WE REALLY NEED

1:44:41 A WELL-TRAINED, UH, SECURITY

1:44:42 WORKFORCE HERE.

1:44:43 IT'S A GLOBAL HUB FOR HIGHER

1:44:45 EDUCATION, LIFE SCIENCES AND

1:44:46 HEALTH CARE HOME TO TOP RANKED

1:44:48 UNIVERSITIES.

1:44:49 UH, AND A LARGE FINANCIAL

1:44:51 SERVICES SECTOR.

1:44:52 UM, BUT IT'S BECOME

1:44:53 INCREASINGLY RELIANT ON THE

1:44:55 PRIVATE SECURITY INDUSTRY TO

1:44:57 PROTECT THE PEOPLE AND THE

1:44:58 INDUSTRIES IN BOSTON.

1:45:00 UM, AND SOME BOSTON

1:45:01 NEIGHBORHOODS DO HAVE

1:45:02 RELATIVELY HIGH RATES OF CRIME

1:45:03 .

1:45:04 UH, AND THE TYPES OF CRIME THAT

1:45:05 SECURITY OFFICERS ARE HIRED TO

1:45:07 DETER.

1:45:08 UM, AND YOU KNOW, IN DECEMBER

1:45:11 OF 2025, UH, THERE WAS A BREAK

1:45:12 IN AT CITY HALL WHERE PERSONAL

1:45:14 BELONGINGS WERE STOLEN FROM

1:45:16 EMPLOYEES.

1:45:17 UM, AND THE SAME MONTH, UH, AT

1:45:19 THE BOSTON MEDICAL CENTER, A

1:45:21 SECURITY GUARD WAS LEFT IN

1:45:22 CRITICAL CONDITION AFTER BEING

1:45:24 STABBED.

1:45:25 UH, BY A HOSPITAL VISITOR

1:45:27 DURING AN ALTERCATION.

1:45:29 UM, AND THE FACT IS THAT WHEN

1:45:32 EMERGENCIES DO OCCUR, TRAIN

1:45:33 SECURITY OFFICERS CAN, UH,

1:45:35 PREVENT DISASTERS.

1:45:36 THERE'S MANY STORIES, UH,

1:45:38 ILLUSTRATING THIS.

1:45:40 UH, FOR EXAMPLE, UH, THERE WAS

1:45:42 A TRAGIC, UH, SHOOTING AT A SAN

1:45:45 DIEGO MOSQUE IN MAY.

1:45:46 UM, BUT THE FBI SPECIFICALLY

1:45:49 CREDITED THE MOSQUE'S, UH,

1:45:52 SECURITY OFFICER TRAINING.

1:45:54 UH, AND THE OFFICER WAS HE LOST

1:45:57 HIS LIFE IN THE SHOOTING.

1:45:58 BUT, UH, THAT TRAINING SAVED

1:46:00 LIVES AND AND WAS THOUGHT TO

1:46:02 HAVE GREATLY REDUCED THE

1:46:04 CASUALTIES THAT OCCURRED.

1:46:05 UM, AND THEN THERE'S THERE'S,

1:46:08 UH, SORT OF SIMPLER EXAMPLES

1:46:10 LIKE, UH, THERE THERE IS A

1:46:12 SCHOOL IN MANCHESTER,

1:46:14 CONNECTICUT, BENET ACADEMY

1:46:15 WHERE A SCHOOL SECURITY OFFICER

1:46:18 UH, WHO HAD LIKE BASIC FIRST

1:46:20 AID TRAINING SAVED THREE

1:46:22 CHILDREN FROM CHOKING DURING AN

1:46:23 18 MONTH PERIOD.

1:46:24 UH, SO THERE'S LOTS OF EXAMPLES

1:46:26 UH, OF THIS SORT OF, UH,

1:46:30 STANDARDIZED TRAINING REALLY

1:46:31 UH, SHOWING GOOD RESULTS.

1:46:33 AND WE THINK OFFICERS IN BOSTON

1:46:35 SHOULD HAVE ACCESS TO THE

1:46:36 TRAINING OPPORTUNITIES THAT

1:46:37 THEIR COUNTERPARTS IN OTHER

1:46:38 STATES HAVE.

1:46:40 UM, AND THE TESTIMONY WORLD

1:46:41 HERE TODAY, UM, AND THAT WE

1:46:43 HEARD AT THE LAST HEARING

1:46:44 REALLY PROVES THAT THERE IS A

1:46:46 GAP BETWEEN THE SITUATIONS THAT

1:46:48 OFFICERS FACE ON A DAILY BASIS

1:46:49 AND THE TRAINING THEY'VE

1:46:50 RECEIVED.

1:46:51 UM, AND YOU KNOW, REGARDLESS

1:46:54 OF WHAT UH, THE INDUSTRY

1:46:56 REPRESENTATIVES HAVE SAID TODAY

1:46:58 THEIR OWN INTERNAL UH MATERIALS

1:47:02 HAVE IDENTIFIED A LACK

1:47:04 OF TRAINED PERSONNEL AS A

1:47:06 CHALLENGE FACING THE INDUSTRY.

1:47:08 THE 2026 WORLD SECURITY REPORT

1:47:11 ,UH, NOTES THAT, UH, LACK

1:47:15 OF TRAINED PERSONNEL IS ONE

1:47:16 OF THE SIGNIFICANT CHALLENGES

1:47:17 IN THE INDUSTRY.

1:47:19 UM.

1:47:20 SO, UH, FOR ALL OF THESE

1:47:22 REASONS WE REALLY THINK THAT

1:47:23 HAVING UNIVERSAL UNIVERSAL

1:47:25 UNIFORM STANDARDS ACROSS

1:47:27 EMPLOYERS IS THE BEST POLICY.

1:47:28 SOME EMPLOYERS MAY TRAIN BETTER

1:47:30 THAN OTHERS.

1:47:31 UH, BUT ALL FRONTLINE GUARDS

1:47:33 ARE FACING, UH, DANGER AND

1:47:36 CHALLENGES AND THEY ALL NEED TO

1:47:38 BE PREPARED, UH, TO FACE THOSE

1:47:40 CHALLENGES.

1:47:41 UM, AND HAVING CERTIFIED

1:47:42 NONPROFIT ORGANIZATIONS PROVIDE

1:47:44 THE TRAINING MEANS THAT THERE'S

1:47:45 NOT GOING TO BE ANY CUTTING

1:47:46 OF CORNERS.

1:47:47 UM, AND ESTABLISHING THESE

1:47:49 STANDARDS WOULD ALSO BE

1:47:50 CONSISTENT WITH THE CITY'S

1:47:51 RACIAL JUSTICE GOALS.

1:47:53 THE INDUSTRY IS PRIMARILY MADE

1:47:55 UP OF PEOPLE OF COLOR.

1:47:56 UH, AS WE'VE DISCUSSED TODAY

1:47:57 AND INTRODUCING A STANDARD THAT

1:47:59 WOULD HELP PROTECT WORKERS

1:48:00 OF COLOR WHO FACE THESE

1:48:02 DANGEROUS CONDITIONS, UH, AND

1:48:05 ALSO IMPROVE, UH, JOB QUALITY

1:48:07 AND CAREER PATHWAYS IN THE

1:48:09 INDUSTRY.

1:48:09 THESE THINGS ARE REALLY

1:48:10 IMPORTANT.

1:48:11 UM, AND FOR ALL THESE REASONS

1:48:13 WE STRONGLY URGE THE PASSAGE

1:48:15 OF THIS BILL.

1:48:15 UM, I THINK THE ONLY OTHER TWO

1:48:18 POINTS THAT HAVE BEEN BROUGHT

1:48:19 UP TODAY THAT I WANTED TO

1:48:21 ADDRESS.

1:48:21 UH, I DON'T THINK THAT THIS

1:48:23 WILL HAVE A DISPROPORTIONATE

1:48:24 IMPACT ON SMALL BUSINESSES.

1:48:26 IN FACT, IT SHOULD LEVEL THE

1:48:27 PLAYING FIELD.

1:48:28 UH, BECAUSE BOTH BIG AND SMALL

1:48:30 PLAYERS IN THE INDUSTRY, UH,

1:48:33 WILL HAVE TO SORT OF FACTOR

1:48:36 THESE TRAINING COSTS INTO, UH,

1:48:39 WHAT THEY'RE CHARGING TO

1:48:40 CLIENTS.

1:48:41 SO SO IF ANYTHING IT TAKES AWAY

1:48:42 THE LARGER COMPANIES SORT

1:48:44 OF ABILITY TO USE SCALE TO

1:48:45 THEIR ADVANTAGE.

1:48:46 UM, AND I THINK THE OTHER UH,

1:48:49 IMPORTANT THING TO CORRECT IS

1:48:50 THAT, UH, ONLY THE NOTICE

1:48:52 PROVISIONS OF THIS LAW WOULD

1:48:53 TAKE EFFECT 30 DAYS AFTER UH,

1:48:56 ITS PASSAGE.

1:48:57 THE REST IT WOULD BE THE JULY

1:48:59 AFTER PASSAGE.

1:49:00 SO THAT IS UH, SUBSTANTIALLY

1:49:02 LONGER UH, IMPLEMENTATION

1:49:04 TIMELINE THAN UH, WHAT WAS

1:49:06 PRESENT IN PHILADELPHIA.

1:49:08 UM AND UH OTHER THAN THAT,

1:49:10 THANK YOU VERY MUCH FOR YOUR

1:49:12 CONSIDERATION AND UH, GIVING

1:49:13 ME THE TIME TO TALK.

1:49:14 THANK YOU.

1:49:14 THAT'S A GREAT POINT OF, UH,

1:49:16 SCALE.

1:49:16 WELL TAKEN.

1:49:17 THANK YOU.

1:49:17 CHAIR.

1:49:20 UH, HELLO.

1:49:21 ALL RIGHT.

1:49:21 GOOD.

1:49:23 UH GOOD AFTERNOON, CHAIR AND

1:49:24 MEMBERS OF THE COUNCIL.

1:49:25 MY NAME IS ROBERTO BROWN

1:49:26 MCCORMICK.

1:49:27 I HAVE WORKED IN THE SECURITY

1:49:29 INDUSTRY FOR NINE YEARS.

1:49:30 I CURRENTLY WORK FOR USA BUT

1:49:32 PREVIOUSLY I USED TO WORK FOR

1:49:33 NORTH SECURITY ON A, UH,

1:49:35 COLLEGE CAMPUS.

1:49:38 UH, NOW I WORK A COMMERCIAL

1:49:39 BUILDING ON DRYDOCK AVENUE IN

1:49:41 THE SEAPORT.

1:49:43 MY JOB IS TO SECURE THE

1:49:44 PREMISES AND ENSURE THAT ONLY

1:49:45 AUTHORIZED PEOPLE ENTER THE

1:49:46 BUILDING AND KEEP PEOPLE SAFE.

1:49:48 I LIKE MY JOB, BUT IT'S

1:49:50 UNPREDICTABLE.

1:49:51 I'VE HAD TO DEAL WITH PEOPLE

1:49:52 EXPERIENCING ACUTE MENTAL

1:49:53 HEALTH CRISES AND DRUG

1:49:55 ADDICTION.

1:49:56 UNFORTUNATELY, NONE OF THE

1:49:57 TRAINING I HAVE RECEIVED IN MY

1:49:59 CAREER REMOTELY PREPARED ME AND

1:50:01 MY COWORKERS FOR THIS.

1:50:03 INSTEAD, I RELY ON MY OWN

1:50:04 PERSONAL EXPERIENCE.

1:50:08 UH, IN MY NINE YEARS ON THE JOB

1:50:11 I'VE SEEN AND LEARNED A LOT.

1:50:13 BUT WE DON'T ALL HAVE THAT.

1:50:15 WHEN AN INDIVIDUAL RAN INTO MY

1:50:17 BUILDING SCREAMING THAT SOMEONE

1:50:19 WAS TRYING TO KILL THEM, MY

1:50:21 COWORKERS SAID THEY HAD NO IDEA

1:50:22 WHAT TO DO.

1:50:27 SORRY.

1:50:29 THE TRAINING WE GET IS

1:50:31 EXTREMELY BASIC.

1:50:32 WE NEVER DO IN-PERSON TRAINING.

1:50:34 IT'S ALL ONLINE AND THEY SHOW

1:50:36 US SOME VIDEOS WHICH ARE

1:50:38 CLEARLY MADE BY A THE I VIDEOS

1:50:41 DON'T REPRESENT THE REALITIES

1:50:42 OF THE JOB IT'S USUALLY JUST

1:50:44 ABOUT CUSTOMER SERVICE.

1:50:46 PLUS BECAUSE IT'S I THEY

1:50:48 SOMETIMES DON'T TOTALLY MAKES

1:50:49 SENSE.

1:50:51 IT COULDN'T BE LESS HELPFUL TO

1:50:52 PREPARE US FOR THE REAL

1:50:54 CHALLENGES THAT WE FACE.

1:50:56 AS A SECURITY GUARD WE KNOW

1:50:58 THAT WE ARE PUTTING OURSELVES

1:50:59 AT RISK EVERY DAY.

1:51:00 WE SEE THE HEADLINES ABOUT

1:51:01 SECURITY GUARDS WHO GET HURT IN

1:51:02 THE LINE OF DUTY.

1:51:04 THE WORLD IS CHANGING AND

1:51:05 BECOMING MORE UNPREDICTABLE.

1:51:07 ALL THAT WE ARE ASKING FOR IS

1:51:09 TO GET BASIC TRAINING SO THAT

1:51:10 IF, GOD FORBID WE FIND

1:51:12 OURSELVES IN A BAD SITUATION,

1:51:14 WE COULD DO OUR BEST TO PROTECT

1:51:16 OURSELVES AND OTHERS.

1:51:18 RIGHT NOW FOR ME ACTIVE SHOOTER

1:51:20 TRAINING IS JUST A SECTION IN

1:51:22 OUR HANDBOOK.

1:51:23 CPR TRAINING IS DONE ONLINE.

1:51:26 WATCHING A VIDEO OR READING A

1:51:28 PARAGRAPH IS NEVER GOING TO BE

1:51:29 ENOUGH.

1:51:31 WE NEED THIS BILL TO PASS UNTIL

1:51:33 IT IS LAW.

1:51:33 THERE'S NOTHING HOLDING

1:51:35 EMPLOYERS LIKE MINE ACCOUNTABLE

1:51:37 OR CONSISTENT.

1:51:39 THEY DON'T WANT THIS BILL TO

1:51:40 PASS BECAUSE THEY DON'T WANT TO

1:51:41 PAY FOR THE TRAINING.

1:51:42 IT DOESN'T SURPRISE ME BECAUSE

1:51:44 THEY DON'T WANT TO PAY US A

1:51:45 DECENT WAGE EITHER.

1:51:47 BUT WHEN WE'RE UH THEY'RE

1:51:49 THINKING OF THEIR ABOUT THEIR

1:51:50 BOTTOM LINE.

1:51:51 WE ARE THINKING ABOUT OUR

1:51:52 FAMILIES AT HOME AND WANTING TO

1:51:54 COME HOME TO THEM SAFELY.

1:51:55 I THANK YOU FOR YOUR TIME AND

1:51:57 ALLOWING ME TO SPEAK.

1:51:58 THANK YOU.

1:52:06 I THINK IT'S TIME TO GET OFF

1:52:08 OF THIS ONE.

1:52:11 THANK YOU.

1:52:12 NO WORRIES.

1:52:12 YOU'RE GOOD.

1:52:13 GOOD AFTERNOON CHAIR AND

1:52:14 MEMBERS OF THE COUNCIL.

1:52:15 MY NAME IS DAVID WILLIAMS.

1:52:17 I'VE WORKED AS A SECURITY GUARD

1:52:18 AT PRUDENTIAL CENTER FOR GOING

1:52:19 ON EIGHT YEARS NOW, AND I'VE

1:52:20 BEEN EMPLOYED BY NORTHEAST

1:52:21 SECURITY AND MY EIGHT YEARS AT

1:52:24 PENINSULA I'VE DONE DIFFERENT

1:52:24 JOBS BUT RIGHT NOW I OPERATE

1:52:26 THE FREIGHT ELEVATOR.

1:52:27 I COUNT MYSELF LUCKY IN TERMS

1:52:28 OF THE TRAINING I'VE GOTTEN UH,

1:52:30 FROM CPR TRAINING TO ACTIVE

1:52:31 SHOOTING TRAINING AND

1:52:32 ANTI-TERRORIST TRAINING.

1:52:33 UH, WE GET A REFRESHER TRAINING

1:52:34 EVERY TWO YEARS.

1:52:35 THIS IS A LOT MORE THAN MOST

1:52:37 PEOPLE GET.

1:52:38 TO ME THIS IS EXTREMELY

1:52:39 CONCERNING.

1:52:40 I CAN'T IMAGINE GOING TO WORK

1:52:41 EVERY DAY WITHOUT HAVING EVEN

1:52:42 THE BASIC TRAINING THAT I'VE

1:52:43 GONE IN THE TIME WE LIVE IN, SO

1:52:45 MUCH OF SECURITY WORK IS

1:52:46 INTERACTING WITH PEOPLE WHO ARE

1:52:47 EXPERIENCING MENTAL HEALTH

1:52:48 CRISIS, ADDICTION OR

1:52:49 HOMELESSNESS.

1:52:50 OUR EMPLOYEES RELY ON US TO BE

1:52:52 A BARRIER.

1:52:53 BUT THESE ARE COMPLEX ISSUES

1:52:54 THAT REQUIRE TRAINING TO DEAL

1:52:55 WITH.

1:52:56 IT FEELS LIKE THE TRAINING WE

1:52:57 GET NOW IS MEANT TO COVER THE

1:52:58 BACKS OF OUR EMPLOYEES RATHER

1:52:59 THAN KEEP US SAFE.

1:53:00 THIS LAW WILL CHANGE THAT.

1:53:02 IT WILL ALSO HELP ESTABLISH

1:53:03 CLEAR EXPECTATIONS ABOUT WHAT

1:53:04 WE SHOULD DO IN THOSE DIFFICULT

1:53:06 SITUATIONS.

1:53:07 RIGHT NOW OFFICERS CAN BE

1:53:08 DISCIPLINED FOR HOW THEY HANDLE

1:53:09 A SITUATION DESPITE NOT HAVING

1:53:10 ANY GUIDANCE.

1:53:11 FOR EXAMPLE, I HEARD ABOUT A

1:53:13 TIME WHEN A COWORKER WAS SENT

1:53:14 TO INVESTIGATE SUSPICIOUS

1:53:15 ACTIVITY AT ONE OF THE VENUES

1:53:17 BLIND SPOTS.

1:53:19 HE ENDED UP IN A DANGER BUT

1:53:20 SORRY HE ENDED UP IN DANGER.

1:53:22 SOMEONE LUNGED AT HIM WITH A

1:53:23 SYRINGE.

1:53:23 UH, HE WAS DISCIPLINED FOR THE

1:53:25 WAY HE REACTED BASICALLY IN

1:53:26 SELF-DEFENSE.

1:53:27 WE ARE TOLD KEEP YOUR DISTANCE

1:53:29 AND WAIT FOR POLICE TO SHOW.

1:53:30 BUT THAT'S NOT ALWAYS

1:53:31 REALISTIC.

1:53:32 WE DEAL WITH UNPREDICTABLE

1:53:33 INDIVIDUALS AND REAL THREATS TO

1:53:35 OUR SAFETY.

1:53:36 WE DON'T HAVE THE RIGHT TOOLS

1:53:37 TO RESPOND AND OUR EMPLOYEES

1:53:38 CAN FIRE US TO KEEP THEIR HANDS

1:53:40 CLEAN.

1:53:41 IT SEEMS LIKE WHAT'S MOST

1:53:42 IMPORTANT TO OUR EMPLOYERS IS

1:53:43 STAYING OUT OF LEGAL TROUBLE.

1:53:47 IT SEEMS LIKE ONCE I JUST READ

1:53:48 THAT.

1:53:49 UH, SO IT SEEMS LIKE WITH MOST

1:53:51 APPRENTICES GETTING TOLD TO

1:53:53 STAY OUT OF THE BAD SITUATION

1:53:54 DOESN'T ALWAYS HELP DE-ESCALATE

1:53:55 IT.

1:53:56 I WANT TO STAY IN THIS INDUSTRY

1:53:57 LONG TERM SO I CAN PROVIDE FOR

1:53:58 MY FAMILY, BUT IT'S TOUGH.

1:53:59 THE SECURITY INDUSTRY IS NOT

1:54:01 WELL REGULATED.

1:54:02 IT IS FULL OF NEPOTISM AND

1:54:03 UNFAIR PRACTICES.

1:54:04 SPEAKING UP ON ISSUES LIKE THIS

1:54:05 GETS YOU IN TROUBLE.

1:54:07 MY UNION HAS MY BACK BUT NOT

1:54:09 EVERYONE CAN SEE THAT.

1:54:10 IT'S TIME THAT WE RAISE

1:54:11 STANDARDS ACROSS THE INDUSTRY

1:54:13 TO KEEP PEOPLE SAFE AND TO MAKE

1:54:14 THIS GREAT AND TO MAKE THIS A

1:54:16 JOB PEOPLE CAN SEE AS A CAREER.

1:54:18 THANK YOU.

1:54:19 THANK YOU DAVID.

1:54:25 GOOD AFTERNOON.

1:54:27 MY NAME IS TREVINO GARROW.

1:54:29 I'M AN ADJUNCT PROFESSOR

1:54:31 OF CRIMINAL AND SOCIAL JUSTICE

1:54:33 AT MONROE UNIVERSITY AND A

1:54:35 TRAINING INSTRUCTOR AT THE 32

1:54:37 B.J. THOMAS.

1:54:38 SHORT MEN TRAINING CENTER.

1:54:41 PREVIOUSLY I TAUGHT CRIMINAL

1:54:42 JUSTICE COURSES AT SAINT JOHN'S

1:54:44 UNIVERSITY AND JOHN JAY COLLEGE

1:54:46 OF CRIMINAL JUSTICE.

1:54:48 I HAVE BEEN PROVIDING

1:54:49 INSTRUCTION FOR 32 BJ ON AND

1:54:52 OFF SINCE 2003.

1:54:54 INITIALLY I TAUGHT

1:54:56 COUNTERTERRORISM TRAINING FOR

1:54:58 32 BJ MEMBERS IN THE WAKE

1:54:59 OF THE 9/11 ATTACKS.

1:55:03 IN 2023 I RECEIVED NEW YORK

1:55:05 STATE CERTIFICATION TO TEACH

1:55:07 SECURITY COURSES PRIOR TO

1:55:09 TEACHING.

1:55:10 I SERVED OVER TWO DECADES WITH

1:55:12 THE NEW YORK CITY POLICE

1:55:13 DEPARTMENT, RETIRING AS A

1:55:16 SERGEANT SUPERVISOR DETECTIVE

1:55:17 SQUAD.

1:55:19 THROUGH MY YEARS SUPERVISING

1:55:20 LAW ENFORCEMENT OFFICERS AND MY

1:55:23 YEARS PROVIDING SECURITY

1:55:24 TRAINING, I'VE LEARNED THAT THE

1:55:27 WAY YOU PRACTICE IS THE WAY

1:55:29 THAT YOU WILL PERFORM WHEN IT

1:55:31 REALLY MATTERS.

1:55:33 THIS IS WHY TRAINING SECURITY

1:55:35 OFFICERS IS EXTREMELY IMPORTANT

1:55:37 FOR ANY CITY.

1:55:39 MANY SECURITY OFFICERS ENTER

1:55:41 THE PROFESSION FRESH OUT

1:55:43 OF HIGH SCHOOL.

1:55:45 SOME HAVEN'T DEVELOPED THE

1:55:47 COMMUNICATION SKILLS NEEDED TO

1:55:49 INTERACT WITH A VARIETY

1:55:50 OF PEOPLE.

1:55:51 FOR EXAMPLE DIFFICULT OR ANGRY

1:55:54 CUSTOMERS OR INDIVIDUALS

1:55:57 EXPERIENCING MENTAL HEALTH

1:55:58 CRISES.

1:55:59 HIGH QUALITY INSTRUCTION

1:56:01 CONDUCTED BY EXPERIENCED

1:56:03 TRAINERS PROVIDES COMMUNICATION

1:56:05 AND DE-ESCALATION TECHNIQUES

1:56:07 THAT CAN KEEP SITUATIONS FROM

1:56:09 BECOMING DANGEROUS.

1:56:11 SECURITY OFFICERS ARE HIRED TO

1:56:13 PROTECT PEOPLE.

1:56:15 EMPLOYERS WANT THEM TO DETECT,

1:56:18 DETER AND REPORT UNLAWFUL

1:56:19 ACTIVITY.

1:56:20 BUT ALL OF THESE SKILLS ARE

1:56:23 LEARNED.

1:56:23 THEY REQUIRE TRAINING.

1:56:27 REPUTABLE TRAINING COURSES HELP

1:56:29 OFFICERS DEVELOP THESE SKILLS

1:56:32 AND THE TRAININGS I PROVIDE.

1:56:34 WE DISCUSS HOW AN OFFICER'S

1:56:35 MERE PRESENCE CAN DETER

1:56:38 CRIMINAL ACTIVITY AND HOW TO

1:56:39 COMMUNICATE WITH LAW

1:56:41 ENFORCEMENT.

1:56:41 WHEN AN INCIDENT REQUIRES

1:56:43 POLICE TO RESPOND FOR INSTANCE,

1:56:47 WHAT DOES A 901 OPERATOR NEED

1:56:49 WHEN YOU'RE PROVIDING A

1:56:50 DESCRIPTION OF AN OFFENDER?

1:56:52 WHAT ACTUALLY IS IT THAT YOU'RE

1:56:54 GIVING TO THAT 911 OPERATOR?

1:56:58 WE TEACH THEM HOW TO HANDLE

1:57:00 EMERGENCY SITUATIONS WITH THE

1:57:01 IDEA OF PRESERVING HUMAN LIFE

1:57:05 INCLUDING THEIR OWN.

1:57:06 MANY ARE IN CHARGE OF X-RAYS

1:57:08 AND SCANNERS AND HAVE NEVER

1:57:10 BEEN GIVEN THE PROPER TRAINING

1:57:12 TO KNOW WHAT EXACTLY TO LOOK

1:57:14 FOR AND WHAT TO FLAG.

1:57:15 WHEN PEOPLE ARE GOING THROUGH

1:57:17 THEIR ACCESS CONTROL

1:57:19 CHECKPOINTS.

1:57:21 SIMILARLY, WE PROVIDE TRAINING

1:57:22 ON HOW OFFICERS SHOULD CONDUCT

1:57:25 THEMSELVES DURING THE CRUCIAL

1:57:26 MINUTES BETWEEN THE REPORTING

1:57:28 OF AN INCIDENT AND THE ARRIVAL

1:57:30 OF THE POLICE.

1:57:31 BOSTON, MUCH LIKE NEW YORK CITY

1:57:33 ,HAS EXPERIENCED MULTIPLE MASS

1:57:36 SHOOTINGS AND TERRORIST

1:57:37 ATTACKS.

1:57:38 EMERGENCY TRAINING IS EVEN MORE

1:57:41 IMPORTANT HERE THAN IN MOST

1:57:43 OTHER CITIES.

1:57:45 WE ALSO TRAIN OUR OFFICERS ON

1:57:47 HOW TO WRITE UP THE REPORTS

1:57:48 THAT SECURITY COMPANIES REQUIRE

1:57:50 FOR RISK ANALYSIS AND LIABILITY

1:57:52 PROTECTION.

1:57:54 IN ADDITION, WE INSTRUCT

1:57:55 TRAINEES ON PROFESSIONAL ETHICS

1:57:58 IN THE SECURITY FIELD.

1:58:00 THESE AND OTHER SUBJECT MATTERS

1:58:02 ARE COVERED DURING OUR 40 HOUR

1:58:05 TRAINING AND RE-EMPHASIZED ON A

1:58:07 YEARLY BASIS DURING THE EIGHT

1:58:09 HOUR ANNUAL RECERTIFICATION

1:58:11 COURSE THAT NEW YORK REQUIRES

1:58:13 SECURITY OFFICERS TO ATTEND.

1:58:15 TAKING THE TIME TO PROPERLY

1:58:17 TRAIN YOUR SECURITY PERSONNEL

1:58:19 IS A WIN WIN FOR EVERYONE, NOT

1:58:23 ONLY FOR THE COMPANIES THAT

1:58:24 HIRE THEM.

1:58:25 THE CUSTOMERS AND CLIENTS THAT

1:58:27 THEY ENCOUNTER ON A DAILY BASIS

1:58:29 BUT ALSO FOR THE OFFICERS

1:58:32 THEMSELVES.

1:58:33 THEY LEAVE WITH A SENSE

1:58:34 OF PRIDE KNOWING THAT THEY HAVE

1:58:35 GAINED AND HAVE BEEN EMPOWERED

1:58:37 BY THE TRAINING RECEIVED.

1:58:39 I CANNOT COUNT THE NUMBER

1:58:40 OF TIMES THAT I'VE HAD OFFICERS

1:58:42 APPROACH ME DURING AND OR AT

1:58:45 THE CONCLUSION OF THE COURSE,

1:58:46 WHO THANK ME IMMENSELY FOR THE

1:58:48 TRAINING THAT I'VE PROVIDED

1:58:49 THEM.

1:58:50 IT IS MY HOPE THAT THE CITY

1:58:52 COUNCIL WILL STRONGLY CONSIDER

1:58:54 THIS BILL, WHICH WILL PROVIDE

1:58:55 THE CITIZENS OF BOSTON WITH THE

1:58:58 EDUCATED AND PROPERLY TRAINED

1:59:00 SECURITY FORCE THAT THEY SO

1:59:02 RIGHTFULLY DESERVE.

1:59:04 AND IF I MAY, I'D LIKE TO QUOTE

1:59:07 HENRY FORD I'D LOVE TO SAY THAT

1:59:09 THIS IS A TREVENA ISM BUT IT'S

1:59:10 NOT IT'S HENRY FORD.

1:59:12 THE ONLY THING WORSE THAN

1:59:14 TRAINING YOUR EMPLOYEES AND

1:59:15 HAVING THEM LEAVE IS NOT

1:59:17 TRAINING THEM AND HAVING THEM

1:59:19 STAY.

1:59:21 THANK YOU.

1:59:23 THANK YOU AND WELCOME TO NEW

1:59:25 YORK.

1:59:25 IT'S INTERESTING HEARING A.

1:59:26 NEW YORK ACCENT IN THIS

1:59:27 CHAMBER.

1:59:28 BROOKLYN TO BE BROOKLYN.

1:59:30 OKAY, WE GOT BROOKLYN.

1:59:31 AND LEE IN THE HOUSE.

1:59:32 ALL RIGHT, WE'LL GO TO, UM, OUR

1:59:34 LEAD SPONSOR COUNCIL SANTANA

1:59:35 FOR QUESTIONS.

1:59:37 UM.

1:59:37 WE'LL DO EIGHT MINUTES AS

1:59:38 WELL THIS ROUND.

1:59:40 THANK YOU, MADAM CHAIR.

1:59:41 AND, UM, I WANT TO THANK THIS

1:59:42 PANEL FOR BEING HERE.

1:59:43 I ALSO WANT TO RECOGNIZE ALL

1:59:45 THE OTHER, UM, OFFICERS, UM,

1:59:46 WHO ARE HERE.

1:59:47 THANK YOU FOR BEING HERE AND

1:59:48 PRESENT AT THIS HEARING.

1:59:50 UM, REALLY APPRECIATED UM, THE

1:59:53 TESTIMONY UM, PARTICULARLY, UM,

1:59:55 YOU KNOW, CARMEN I YOU KNOW, I

1:59:56 THINK I RESONATED SO MUCH TO

1:59:59 WHAT YOU WERE SAYING AND, UM,

2:00:01 JUST BROUGHT ME BACK TO WHEN I

2:00:03 WAS A SECURITY OFFICER JUST A

2:00:04 FEW YEARS AGO.

2:00:05 SO APPRECIATE THAT.

2:00:06 AND THEN, UM, RACHAEL BROWN AND

2:00:08 DAVID, THANK YOU SO MUCH FOR

2:00:10 FOR FOR BEING HERE AND UM.

2:00:13 UM, YOU.

2:00:15 KNOW, I THINK I SAID THIS IN

2:00:16 THE LAST HEARING AS WELL.

2:00:17 IT TAKES A LOT OF COURAGE TO BE

2:00:19 ABLE TO COME HERE AND TESTIFY

2:00:21 IN FRONT OF US, UM, KNOWING

2:00:23 THAT YOU ALL HAVE JOBS THAT YOU

2:00:25 HAVE TO GO BACK TO AS WELL.

2:00:27 SO I I DO APPRECIATE YOU BEING

2:00:28 HERE AND THE TRANSPARENCY UM, I

2:00:31 DO WANT TO GET BACK INTO JUST

2:00:34 YOU KNOW, I WAS WE JUST HAD THE

2:00:35 FIRST PANEL WE HEARD SOME, UM,

2:00:38 CONCERNS FROM THERE.

2:00:38 RIGHT.

2:00:39 UM, AND.

2:00:41 WE HAVE HEARD, UM, SIGNIFICANT

2:00:43 PUSHBACK ON ALLOWING UM, ONLY

2:00:45 NONPROFITS TO PROVIDE TRAINING

2:00:47 UNDER THIS ORDINANCE.

2:00:48 BUT I ALSO UNDERSTAND THE

2:00:49 PANEL'S UM, INSISTENCE TODAY

2:00:51 THAT THAT ONLY NON-PROFITS WILL

2:00:54 BE ALLOWED TO CONDUCT THIS

2:00:55 TRAINING.

2:00:55 I'M CURIOUS TO HEAR, UM, YOUR

2:00:57 THOUGHTS ESPECIALLY I, UM I'M

2:01:00 TRAVELING I GUESS, UM, YOU

2:01:01 KNOW, WHAT ARE YOUR THOUGHTS ON

2:01:02 SOME OF THE COMMENTS THAT WERE

2:01:04 MADE FROM THE THE PREVIOUS

2:01:04 PANEL ON THAT?

2:01:08 FROM MY EXPERIENCE AGAIN, THE

2:01:10 WAY YOU TRAIN IS THE WAY YOU

2:01:11 PERFORM AND I HEARD THEM SAYING

2:01:13 SOMETHING ABOUT UM YOU KNOW,

2:01:15 THEY DO THEIR SPECIFIC TRAINING

2:01:18 WHICH I'M SURE IS NEEDED SIDE

2:01:20 BY SIDE.

2:01:21 BUT JUST LIKE MANY OF US WHO

2:01:24 HAVE COLLEGE DEGREES, WE HAVE

2:01:25 TO TAKE CORE COURSES RIGHT

2:01:27 BEFORE WE GET INTO THAT MAJOR.

2:01:29 BEFORE WE GET INTO THAT

2:01:31 SPECIFIC I THINK THIS IS WHAT

2:01:32 THIS 40 HOUR TRAINING OFFERS A

2:01:36 GUIDELINE THE CORE COURSES AND

2:01:40 I THINK THERE'S ROOM FOR BOTH

2:01:42 TO DO THOSE CORE COURSES.

2:01:44 AND ONCE YOU GET TO THOSE

2:01:45 SPECIFIC FEEL WHETHER IT'S THE

2:01:47 HOSPITALS OR WHEREVER IT IS YOU

2:01:49 GET ADDITIONAL TRAINING.

2:01:51 BUT KNOWING AGAIN THAT THIS

2:01:53 FIELD HAS SUCH A HIGH TURNOVER

2:01:57 AS WE'VE HEARD THEM SAY, WE SEE

2:02:00 IN NEW YORK WHERE OFFICERS

2:02:02 AGAIN LEAVE WITH PRIDE.

2:02:05 THEY UM SEE THAT THEIR

2:02:08 EMPLOYERS HAVE INVESTED IN THEM

2:02:10 AND WE DON'T HAVE THE HIGH

2:02:12 TURNOVER RATE THAT I'VE HEARD

2:02:13 DISCUSSED HERE TODAY.

2:02:16 I ALSO LISTENED TO THE ALLIED

2:02:18 REPRESENTATIVE AND I FOUND I

2:02:20 FOUND A LOT OF HER COMMENTS

2:02:21 QUITE INTERESTING BECAUSE I'VE

2:02:23 TRAINED MANY ALLIED UM SECURITY

2:02:27 OFFICERS DURING THESE 40 HOUR

2:02:29 TRAININGS AND CERTAINLY DURING

2:02:30 THE EIGHT HOUR.

2:02:34 UM RECERTIFICATION.

2:02:35 UM SO I GUESS ALL IN ALL I'M

2:02:37 JUST SAYING THIS THESE ARE THE

2:02:40 CORE COURSES WE HAVE I'VE ONLY

2:02:43 MENTIONED A FEW BUT WE HAVE

2:02:45 ABOUT 14 OR 15 INDIVIDUAL

2:02:48 SUBJECTS AND EACH OF THEM HAS

2:02:51 UM.

2:02:54 SUB SUBJECTS IF YOU WILL.

2:02:55 I CAN'T COME UP WITH THE TERM

2:02:56 RIGHT NOW BUT I DEFINITELY HEAR

2:02:59 THESE OFFICERS AND WHAT I FOUND

2:03:02 INTERESTING ALSO IS THAT A LOT

2:03:03 OF THE EMPLOYERS SAID THAT.

2:03:05 THEY PROVIDE THEIR OWN TRAINING

2:03:07 ,YET YOU HAVE OFFICERS COMING

2:03:09 AND SAYING INCLUDING YOURSELF

2:03:11 CONGRESSMAN COUNCIL UM YOU

2:03:14 DIDN'T GET IT.

2:03:15 SO.

2:03:17 YEAH.

2:03:18 NO THAT'S UH.

2:03:19 IT'S A BIT OF A BREAK.

2:03:21 OUT HERE TODAY.

2:03:22 ABSOLUTELY NO.

2:03:23 SO UM.

2:03:24 I HOPE THAT.

2:03:25 ANSWERS YOUR NO NO.

2:03:25 I IT DOES.

2:03:26 THANK YOU.

2:03:27 UM, AND JUST TO UM TO ROBERTO

2:03:31 AROUND AND TO UM TO DAVID AND

2:03:33 THANK YOU FOR BEING HERE.

2:03:34 UH, CAN YOU JUST SHARE I GUESS,

2:03:36 UH.

2:03:36 AN EXAMPLE I KNOW YOU SHOULD

2:03:38 YOU.

2:03:38 YOU DID THAT IN TESTIMONY

2:03:40 OF LIKE A SITUATION WHERE MAYBE

2:03:43 YOU AND, UH, DAVID THINK YOU

2:03:45 SAID THAT YOU DID RECEIVE AMPLE

2:03:46 AMOUNT OF TRAINING WHICH IS OR

2:03:48 IS I AM I CORRECT BY SAYING

2:03:49 THAT?

2:03:50 RIGHT.

2:03:50 SO I'M I'M GLAD TO HEAR THAT.

2:03:51 UM BUT IS THERE HAS THERE BEEN

2:03:53 ANY SITUATIONS DURING YOUR JOB

2:03:55 WHERE UM WHERE YOU WEREN'T

2:03:59 PREPARED FOR OR YOU WEREN'T

2:04:00 TRAINED FOR THAT SITUATION?

2:04:03 UM AND YEAH.

2:04:04 SO UM, BEING A FREIGHT ELEVATOR

2:04:06 OPERATOR, UH, IT COMES WITH A

2:04:09 LOT OF TRIAL AND TRIBULATION.

2:04:11 UM, IT HAS ITS UPS AND DOWNS,

2:04:12 NO PUN INTENDED.

2:04:13 BUT THERE IS TIMES WHERE, UH

2:04:15 THERE IS FREQUENT MALFUNCTIONS

2:04:17 WHEN IT COMES TO OPERATING THE

2:04:18 FREIGHT WHERE IT WOULD JUST.

2:04:20 BREAK OR STOP ABRUPTLY WITHIN

2:04:22 THAT SPLIT SECOND YOU CAN'T

2:04:24 DETERMINE WHAT'S HAPPENING WHEN

2:04:25 YOU HEAR A BOOM IN THAT EIGHT

2:04:28 BY SEVEN FREIGHT IS RATTLING

2:04:29 AND THE LIGHTS ARE FLICKERING.

2:04:31 YOU ALL YOU COULD DO JUST GRAB

2:04:32 ON.

2:04:33 TO THE CHAIR THAT YOU'RE

2:04:33 SITTING ON AND JUST HOPE LIKE

2:04:34 RIGHT.

2:04:35 IT DON'T FALL LIKE YOU AND

2:04:37 THINK IT IS.

2:04:37 YOU LOOK AT THE FLOOR

2:04:38 INDICATORS THAT YOU DROPPED

2:04:39 ONLY FOUR FLOORS BUT IT FELT

2:04:40 LIKE MAYBE 15 AND HAVING OTHER

2:04:43 PEOPLE.

2:04:43 AS FAR AS JANITOR TONICS OR

2:04:45 TENANTS OR.

2:04:46 EVEN DELIVER PERSONNEL ON THAT

2:04:47 FREIGHT AT THE SAME TIME IT'S

2:04:49 KIND OF HARD TO UH, PUT ON A

2:04:51 MASK AND ACT.

2:04:51 LIKE YOU'RE NOT AFFECTED BY

2:04:52 WHAT'S GOING ON IN REAL TIME

2:04:53 BECAUSE YOU'RE TRYING TO BE

2:04:54 STRONG FOR THE OTHER OCCUPANTS

2:04:55 IN THAT FREIGHT AS WELL.

2:04:58 SO UM, JULY 22ND.

2:05:01 OF 2025.

2:05:02 AROUND 12 P.M. THERE WAS A BIG

2:05:03 BREAK DOWN ON FREIGHT 27

2:05:04 THERE'S 227.

2:05:06 AND.

2:05:07 28 UH AT THE TOWER DOCK IN

2:05:08 PRUDENTIAL CENTER AND THAT ONE

2:05:10 WENT DOWN AND IT WAS DOWN FOR

2:05:12 MONTHS TO.

2:05:12 THE POINT WHERE UM.

2:05:14 SOMETIMES THEY'LL TRY TO.

2:05:17 UM THROW ME IN IT AT TIMES AND

2:05:19 I VOCALIZE.

2:05:20 I DON'T FEEL SAFE DOING THAT

2:05:21 BECAUSE I DON'T HAVE ANY PROPER

2:05:23 TRAININGS TO EVEN HANDLE MYSELF

2:05:24 MENTALLY WHEN IT COMES TO

2:05:25 DEALING WITH THAT BECAUSE IT'S

2:05:26 RANDOM AND THERE'S BEEN A

2:05:28 SERIES AFTER THE FACT OR.

2:05:30 EVEN BEFORE THAT DATE UM OF IT

2:05:32 JUST MALFUNCTIONING

2:05:33 PERIODICALLY.

2:05:34 BUT JULY.

2:05:35 22ND WAS A DAY THAT IT WAS

2:05:37 BIG AND IT WAS OUT FOR MONTHS.

2:05:39 ON END AND SOMETIMES THEY'LL

2:05:40 .

2:05:40 PURPOSELY TRY TO USE THAT

2:05:41 FREIGHT.

2:05:42 TO COVER DETAILS.

2:05:43 SO SOMETIMES THEY'LL TRY TO

2:05:44 THROW OTHER.

2:05:45 EMPLOYEES THAT ARE.

2:05:46 PREFERABLY FLOATS BECAUSE

2:05:47 THEY'RE NOT REALLY AT THE JOB

2:05:48 FULL TIME TO KNOW WHAT IS THE

2:05:51 SCOOP OF WHAT'S GOING ON WITH

2:05:52 SPECIFIC POSTS.

2:05:53 SO I WOULD HAVE TO UPDATE THEM

2:05:55 TO LET THEM KNOW HEY, I DON'T

2:05:56 THINK YOU SHOULD DO THAT DETAIL

2:05:58 BECAUSE.

2:05:58 THIS.

2:05:58 ELEVATOR IT'S.

2:06:00 IT'S A TICKING TIME BOMB

2:06:01 NOT.

2:06:01 TO SAY IT LIKE THAT BUT IT

2:06:03 HAS A MOMENTS WHERE YOU IT'S

2:06:04 UNPREDICTABLE AND YOU CAN'T

2:06:05 DETERMINE WHETHER HOW FAR

2:06:06 YOU'RE GOING TO DROP OR WHEN

2:06:07 YOU'RE IN A JOB AND NOTIFYING

2:06:10 THOSE SPECIFIC FLOATS UM, BEING

2:06:11 THE VOICE FOR THEM TO HAVE THEM

2:06:13 UNDERSTAND LIKE I THINK YOU

2:06:14 SHOULD KIND OF NOT DO THAT AND

2:06:15 THEN GO INTO MANAGEMENT TO

2:06:17 VOCALIZE HEY, YOU WAS GOING TO

2:06:19 PUT ME IN THERE OR I WASN'T

2:06:20 NOTIFIED THAT THIS ELEVATOR HAS

2:06:22 A HISTORY OF MALFUNCTIONS.

2:06:24 SO THINGS LIKE THAT I TRIED MY.

2:06:26 BEST TO.

2:06:27 REACH OUT.

2:06:27 UM I HAVE TO VOCALIZE IT AND I

2:06:29 FELT LIKE UM.

2:06:31 WHEN MY LIFE WAS.

2:06:32 AT RISK AT THAT TIME THAT I

2:06:33 DON'T FEEL COMFORTABLE DOING

2:06:34 IT.

2:06:35 IF THERE'S ANY ADDITIONAL

2:06:35 TRAINING THAT I CAN GET.

2:06:37 GOING FORWARD THAT I COULD BE

2:06:38 CONFIDENT AND COMFORTABLE TO DO

2:06:39 THAT JOB OR POST, LET ME KNOW.

2:06:42 BUT FROM THAT POINT, UM, THEY

2:06:44 JUST HAD IT OFF AND I WAS JUST

2:06:45 DOING OTHER DOC RELATED UM

2:06:48 RESPONSIBILITIES I GUESS JUST

2:06:49 TO KEEP MYSELF BUSY AND NOT

2:06:50 JUST IN LIMBO.

2:06:52 YEAH.

2:06:52 NO, I APPRECIATE YOU

2:06:53 SHARING.

2:06:54 UH.

2:06:54 THANK YOU.

2:06:54 DO YOU HAVE ANY.

2:06:56 UH, OVER THE COURSE OF THE MANY

2:06:58 YEARS THAT I'VE BEEN DOING

2:07:00 SECURITY A MAJORITY OF IT BEING

2:07:02 ON A COLLEGE CAMPUS, I CAN'T

2:07:05 COUNT HOW MANY TIMES WHERE

2:07:07 SOMETHING WOULD HAPPEN AND THEN

2:07:09 I WOULD HAVE TO EITHER ASK THE

2:07:11 SUPERVISOR WHO WOULD ASK THE

2:07:13 ACCOUNT MANAGER WHO WOULD ASK

2:07:14 THIS PERSON, RELAY THE

2:07:16 INFORMATION TO ME AND THEN THE

2:07:17 ANSWER WOULD BE DIFFERENT.

2:07:18 THE NEXT.

2:07:18 DAY.

2:07:20 UH I UH HALF THE TIME I'M

2:07:23 ASKING QUESTIONS, THE OTHER

2:07:24 TIME I'M JUST WINGING IT AND

2:07:27 HOPING FOR THE BEST AND JUST

2:07:29 RELYING ON LIKE PERSONAL

2:07:32 EXPERIENCE TO SEE MYSELF

2:07:33 THROUGH THESE SITUATIONS.

2:07:36 UH, ESPECIALLY WITH THE STORY

2:07:37 THAT I WAS TALKING ABOUT UH,

2:07:38 ABOUT THE WOMAN WHO RAN INTO

2:07:41 THE OFFICE WHEN I HAD JUST

2:07:44 SIGNED IN AND THEY WERE LIKE,

2:07:46 OH, THEY WERE SCREAMING THAT

2:07:48 SOMEBODY WAS COMING FOR THEM

2:07:50 AND YOU CAN'T JUST BE LIKE YOU

2:07:52 CAN'T PANIC AND YOU CAN'T MAKE

2:07:54 THEM FEEL LIKE THEY'RE CRAZY.

2:07:55 YOU HAVE TO TALK TO THEM AND

2:07:58 THAT THERE'S NOT REALLY A LOT

2:08:00 IN THE TRAINING THAT I GOT THAT

2:08:02 TELLS ME HOW TO TALK TO

2:08:03 SOMEBODY WHO'S HAVING A MENTAL

2:08:04 CRISIS LIKE THAT.

2:08:05 IT'S JUST I HAVE TO HOPE THAT I

2:08:08 HAVE THE RIGHT ANSWER AT THE

2:08:09 TIME.

2:08:09 YEAH.

2:08:10 UH, I APPRECIATE THAT.

2:08:12 UM AND.

2:08:12 AGAIN, I.

2:08:13 APPRECIATE YOU BOTH SHARING

2:08:13 THEIR STORIES.

2:08:14 UM, I'M OUT OF TIME.

2:08:16 SO, UM, UH, AGAIN, THANK YOU TO

2:08:18 THIS PANEL FOR BEING HERE.

2:08:19 UM, AND AGAIN, THANK YOU FOR

2:08:21 THE COURAGE TO TESTIFY IN FRONT

2:08:22 OF, UH, OF CITY COUNCIL AND,

2:08:25 UM, CHAIR.

2:08:25 THANK YOU.

2:08:27 COUNCILOR FLYNN.

2:08:28 OKAY.

2:08:30 THANK YOU.

2:08:31 MADAM CHAIR.

2:08:32 AND THANK.

2:08:32 YOU TO THE PANEL FOR.

2:08:33 BEING HERE.

2:08:34 FOR YOUR TESTIMONY I LISTENED

2:08:36 CLOSELY.

2:08:39 SO FOR THE SECURITY OFFICERS.

2:08:42 THE THE.

2:08:44 TRAINING DEPENDS AND IF THERE

2:08:46 IS TRAINING BUT IT DEPENDS ON

2:08:48 WHERE YOU ARE EMPLOYED.

2:08:51 WE'RE JUST STATIONED WHAT

2:08:53 COMPANY IT MIGHT BE EMPLOYED

2:08:54 WITH AND THAT THERE'S NO

2:08:57 STANDARD THROUGHOUT BOSTON.

2:08:59 IS THAT.

2:09:00 IS THAT ACCURATE TO SAY UH.

2:09:03 I DID SO YEAH.

2:09:05 OKAY IN WHEN YOU START AT A NEW

2:09:12 COMPANY OR YOU'RE EMPLOYED AT A

2:09:13 COMPANY IN BOSTON AS A SECURITY

2:09:17 OFFICER THERE IS NO TRAINING OR

2:09:20 IS THERE SOME ON THE JOB

2:09:22 TRAINING?

2:09:25 UH, WHEN IT COMES TO A TRANSFER

2:09:27 OF COMPANIES.

2:09:28 ,IT.

2:09:29 DEPENDS ON.

2:09:29 IF YOU.

2:09:30 ARE A NEW OFFICER OR IF YOU

2:09:32 HAVE ALREADY BEEN THERE BEFORE.

2:09:34 UH, IN MY CASE, I USED TO WORK

2:09:36 FOR NORTHEAST SECURITY AT TWO

2:09:38 DRYDOCK.

2:09:38 AND THEN IT TRANSFERRED.

2:09:40 OVER TO I.

2:09:41 SO MOST OF THE THE TRAINING IS

2:09:46 JUST THERE LIKE ONLINE COURSE

2:09:48 THING THAT THEY HAVE YOU TAKE

2:09:51 UH BUT MOST OF THE INFORMATION

2:09:52 THAT I HAVE IS ALREADY FROM

2:09:54 WHEN I WAS WORKING BEFORE AND

2:09:56 I.

2:09:57 WAS LUCKY.

2:09:57 ENOUGH TO.

2:09:58 HAVE AN ACCOUNT.

2:09:58 MANAGER ON SITE.

2:09:59 THAT COULD TEACH ME THE STUFF

2:10:01 THAT I NEEDED TO KNOW BECAUSE

2:10:03 IF I HAD EITHER LEFT OR I

2:10:04 DIDN'T KNOW ANY OF THAT

2:10:06 INFORMATION.

2:10:06 NOBODY WOULD.

2:10:07 KNOW.

2:10:07 HOW.

2:10:08 TO WORK THE COMPUTER PROPERLY

2:10:10 OR ANYTHING LIKE THAT.

2:10:14 ANYONE ELSE HAVE ANY ANY

2:10:15 THOUGHTS ABOUT THAT?

2:10:19 I MEAN.

2:10:20 LIKE WITH.

2:10:21 ME WHEN I STARTED BACK IN

2:10:22 OCTOBER OF 2018 UH WE WERE

2:10:23 ALLIED UNIVERSAL AND THEN.

2:10:25 COME JANUARY.

2:10:27 2023.

2:10:27 WE CHANGED THE NORTHEAST.

2:10:28 UM, THEY BASICALLY TOLD US.

2:10:30 IF WE WANT TO STAY WITH ALLY,

2:10:31 REACH A RECRUITER.

2:10:33 MOVE TO A DIFFERENT.

2:10:34 SITE OR IF YOU WANT TO JUST

2:10:35 STAY AT THE SITE THAT YOU'VE

2:10:36 BEEN IN.

2:10:37 WITH.

2:10:37 UM, YOU JUST.

2:10:38 ENROLL IN THE.

2:10:39 NORTHEAST AND UM, BUT.

2:10:40 I MEAN.

2:10:41 WE'RE ALLIED THE FIRST COUPLE

2:10:44 LIKE THE FIRST THREE DAYS

2:10:45 OF TRAINING WOULD BE

2:10:46 ORIENTATION.

2:10:47 UM, THE LAST DAY YOU'LL DO CPR,

2:10:48 WATCH A.

2:10:48 COUPLE HOURS WORTH OF VIDEOS,

2:10:50 PRACTICE ON A TEST DUMMY AND

2:10:51 THEN THE LAST THREE DAYS WITHIN

2:10:53 THAT WORK WEEK.

2:10:54 UM, YOU'LL JUST.

2:10:56 BE ON POST SHADOWING SOMEBODY

2:10:58 THAT'S JUST BASICALLY BREAKING.

2:10:59 DOWN EVERYTHING THAT YOU'VE

2:11:01 CRAMMED IN YOUR HEAD FROM ALL.

2:11:02 THOSE VIDEOS THAT YOU'VE SEEN.

2:11:03 ABOUT JUST THE JOB AND WHAT

2:11:05 THAT ENTAILS WHICH IS.

2:11:06 BASICALLY JUST.

2:11:07 CUSTOMER SERVICE WORK.

2:11:08 BUT BEING LABELED AS A SECURITY

2:11:11 OFFICER.

2:11:12 SO SOMETIMES IT DOES GIVE

2:11:13 PEOPLE LIKE.

2:11:13 NOT THE WRONG IMPRESSION BUT

2:11:15 LIKE.

2:11:15 TO US.

2:11:16 LIKE WE MAY HAVE PEOPLE THAT

2:11:18 OWN THE SECURITY COMPANIES

2:11:19 RESPECTFULLY.

2:11:19 BUT WE.

2:11:20 TECHNICALLY ARE THE BODY WE RUN

2:11:22 THE SECURITY COMPANY.

2:11:24 SO UM SOME PEOPLE.

2:11:25 WILL TRY TO UNDERSTAND LIKE AM

2:11:26 I A RETAIL.

2:11:27 WORKER OR I'M AN ACTUAL

2:11:28 SECURITY GUARD?

2:11:29 CAN I BE HANDS ON OR CAN I

2:11:30 NOT BE HANDS ON?

2:11:32 SO IT'S.

2:11:32 KIND OF NOT REALLY GRAY.

2:11:33 BUT IT'S JUST A LITTLE.

2:11:34 CONFUSING TO THE NEWCOMERS AS

2:11:36 WELL THAT COME IN UH AND NOW

2:11:37 THEY'RE DOING THREE DAY

2:11:39 SHADOWING AND THEN THE LAST

2:11:40 THREE DAYS THEY'RE DOING

2:11:41 ORIENTATION SO THEY KIND

2:11:41 OF FLIPPED IT.

2:11:42 COMPARED TO WHAT IT USED TO BE

2:11:43 PRACTICES BEFORE.

2:11:44 UM BUT.

2:11:47 IS STILL THE SAME RESULT AT THE

2:11:48 END OF THE DAY.

2:11:49 OKAY THAT'S A GOOD ANSWER.

2:11:51 .

2:11:51 IS IS DE-ESCALATION A CRITICAL

2:11:55 PART OF WHAT YOU DO WHEN YOU'RE

2:11:57 JOB AND.

2:11:59 IS THAT PART.

2:12:00 OF THE TRAINING.

2:12:02 DE-ESCALATION IS A PART OF THE

2:12:03 TRAINING.

2:12:04 UM BECAUSE.

2:12:04 THEY WANT EVERYBODY TO KIND

2:12:06 OF BE SOUND ON HOW TO

2:12:07 DE-ESCALATE.

2:12:08 BUT WE.

2:12:09 FEEL AS THOUGH DE-ESCALATION IS

2:12:10 SOMETHING THAT PERTAINS MORE TO

2:12:11 THE PATROL DIVISION.

2:12:12 BECAUSE WE'RE SEPARATED BY.

2:12:13 OFFICE DIVISION AND.

2:12:14 PATROL OFFICE.

2:12:15 DIVISION THEY'RE MORE

2:12:16 SHELTERED.

2:12:17 BECAUSE THEY'RE CONFINED IN

2:12:18 THEIR LOBBIES.

2:12:19 SO THEY'RE NOT.

2:12:19 REALLY DEALING WITH.

2:12:20 QUALITY OF LIFE PERSONNEL.

2:12:22 OR ANYTHING LIKE THAT.

2:12:23 UM.

2:12:24 BUT THEY DO STILL TRY TO GO

2:12:25 ACROSS.

2:12:26 THE BOARD AND TRY TO JUST

2:12:27 TELL US TO JUST KEEP OUR

2:12:28 DISTANCE OR PUSH.

2:12:29 COMES TO SHOVE MAYBE USE

2:12:31 EQUAL OR LIGHT FORCE THAT'S

2:12:33 APPLICABLE UPON YOU.

2:12:34 BUT AGAIN THEY ALWAYS TRY OUR.

2:12:35 BEST TO JUST.

2:12:36 HAVE US JUST KEEP OUR

2:12:37 DISTANCE AND.

2:12:37 JUST WAIT FOR.

2:12:38 LAW ENFORCEMENT TO ARRIVE ON

2:12:39 SCENE.

2:12:40 .

2:12:41 IS IT IS IT FREQUENT THAT

2:12:43 SECURITY OFFICERS ARE ASSAULTED

2:12:46 BY THE PUBLIC FOR FOR WHATEVER

2:12:48 REASON WHETHER YOU'RE IN A

2:12:50 HOSPITAL, WHETHER YOU'RE UM

2:12:51 OUTSIDE OF A HOSPITAL DOING

2:12:53 YOUR JOB IN A BUILDING UM, BUT

2:12:55 IS IS VIOLENCE OR ASSAULTS

2:12:58 SOMETHING THAT SECURITY

2:13:01 SECURITY OFFICERS UM, UH,

2:13:03 SUBJECTED TO?

2:13:05 OH YES OF COURSE.

2:13:05 UM, AS OF LATELY WE'VE.

2:13:07 BEEN.

2:13:07 UM.

2:13:08 HAVING THE.

2:13:08 LUXURY OF HAVING WALKIES.

2:13:10 UM.

2:13:10 ON OUR PERSON.

2:13:11 AND PERIODICALLY.

2:13:13 WE ALWAYS.

2:13:13 GET CALLS FROM THE.

2:13:14 DISPATCH SAYING THAT THERE'S A

2:13:16 QUEUE ALL OVER.

2:13:16 IN THIS.

2:13:17 ARCADE OR.

2:13:18 BECAUSE PRUDENTIAL.

2:13:20 IS PRUDENTIAL IS PRUDENTIAL

2:13:22 BUT.

2:13:23 BUT A LOT OF PEOPLE ESPECIALLY

2:13:24 TOURS DON'T.

2:13:25 UNDERSTAND IS THAT THE QUALITY

2:13:27 OF LIFE PEOPLE.

2:13:27 LIKE THAT IS THEIR STOMPING

2:13:28 GROUNDS.

2:13:29 LIKE THAT IS LIKE THEIR HUB AND

2:13:33 THEY KNOW THE INS AND OUTS.

2:13:34 THEY KNOW THE BLIND SPOTS, THEY

2:13:35 KNOW THE NOOKS AND CRANNIES AND

2:13:36 HOW LONG THEY CAN STAY IN

2:13:37 SPECIFIC.

2:13:38 AREAS UNTIL.

2:13:38 SOMEBODY FROM PATROL COMES

2:13:39 AROUND AND TELLS THEM HEY, YOU

2:13:40 HAVE TO GO.

2:13:41 BUT IN THE MEANTIME IN BETWEEN

2:13:43 TIME THEY'RE DOING WHAT THEY'RE

2:13:44 DOING AND BY THE TIME A PATROL

2:13:45 SHOWS UP.

2:13:46 THEY ARE ALREADY IRATE.

2:13:47 THEY'RE ALREADY LIKE OKAY.

2:13:48 THIS AGAIN, THIS RODEO AGAIN

2:13:50 AND IT CAN GO EITHER WAY FROM

2:13:52 THAT POINT.

2:13:54 AND I KNOW I'M LISTENING TO

2:13:56 BOTH OF YOU.

2:13:58 YOU UM YOU WORK IN THE

2:14:01 PRUDENTIAL BUILDING WHICH IS

2:14:03 JUST OUTSIDE OF MY DISTRICT.

2:14:05 I'M IN DISTRICT TWO BUT IT'S ON

2:14:07 BOYLSTON STREET JUST DOWN THE

2:14:08 ROAD SO I I'M IN THAT AREA

2:14:10 FREQUENTLY AND I WAS AT THE

2:14:12 COPLEY COPLEY LIBRARY RECENTLY

2:14:14 AND SIR YOU YOU WORK WITHIN THE

2:14:17 FLYNN MARINE PARK AND IN SOUTH

2:14:20 BOSTON AND THAT'S ALSO IN THE

2:14:23 HEART OF MY DISTRICT AS WELL.

2:14:26 SO YOU KNOW, WANT WANT TO WANT

2:14:29 TO THANK YOU FOR PROVIDING

2:14:31 CRITICAL CRITICAL SUPPORT TO TO

2:14:34 RESIDENTS AND TO BUSINESSES AS

2:14:37 WELL.

2:14:37 UM.

2:14:39 IS IS.

2:14:39 RETAIL THEFT OR IS IS IS RETAIL

2:14:45 THEFT AN ISSUE AS IT RELATES TO

2:14:48 SOMETHING THAT YOU SEE

2:14:51 FREQUENTLY FROM THE PUBLIC

2:14:52 WORKING WORKING AS A SECURITY

2:14:54 OFFICER STEALING WHATEVER OR IS

2:14:56 THAT IS THAT A MAJOR CONCERN?

2:14:58 YES, THAT'S STILL AN ONGOING

2:15:00 THING BECAUSE UM SOMETIMES THEY

2:15:01 EVEN HAVE PEOPLE UH AS FAR AS

2:15:04 PATROL OR DISPATCH SEND PEOPLE

2:15:05 FROM PATROL OVER TO EVEN STAR

2:15:06 MARKET WHICH IS ACROSS THE

2:15:07 STREET FROM OUR SITE AS WELL.

2:15:08 SO THEY HAVE TO DEAL WITH STAR

2:15:10 MARKET THEFT.

2:15:11 THEY HAVE TO DEAL WITH ALL

2:15:12 THESE OTHER STORES US WITH

2:15:13 INSIDE UM PRUDENTIAL.

2:15:15 YEAH BUT BUT A SECURITY GUARD

2:15:19 IS IS NOT ABLE TO DETAIN ANYONE

2:15:21 .

2:15:21 NO I BELIEVE THEY WOULD HAVE TO

2:15:23 GO THROUGH THEIR UH EXPO AND

2:15:24 ALSO CALL LAW ENFORCEMENT AS

2:15:26 WELL AND WAIT FOR THEM TO

2:15:27 ARRIVE ON SCENE TO HANDLE THE

2:15:28 SITUATION.

2:15:29 AND THE SPO AS A SUPERVISOR.

2:15:31 UH, THEY'RE BASICALLY.

2:15:32 UH.

2:15:33 THE SUPERVISORS UH, PATROL.

2:15:34 THAT ACTUALLY HAVE HANDCUFFS IN

2:15:36 IS ABLE TO DETAIN UH, THAT

2:15:37 PERSON.

2:15:38 OKAY.

2:15:39 OH, SOMEONE FROM YOUR TEAM

2:15:41 IS ABLE TO DETAIN SOMEONE.

2:15:43 FROM THE PATROL DIVISION.

2:15:44 YES.

2:15:44 OKAY.

2:15:45 YEAH.

2:15:45 WHAT IS THE.

2:15:47 WHAT ARE THE QUALIFICATIONS FOR

2:15:51 SOMEONE THAT'S ABLE TO DETAIN

2:15:53 SOMEONE THAT IS PART OF THAT

2:15:54 SECURITY GUARD?

2:15:56 UM, CHAIN OF COMMAND?

2:15:58 WELL, FROM MY UNDERSTANDING, UM

2:15:59 .

2:16:00 I BELIEVE IT'S IT'S PROBABLY

2:16:01 JUST THEIR EXPERTISE.

2:16:02 AND IF THEY ACTUALLY ARE.

2:16:03 QUALIFIED TO KNOW HOW.

2:16:04 TO READ A ROOM, UH,

2:16:05 DE-ESCALATE PROPERLY AND

2:16:06 PROFESSIONALLY AND JUST KNOW

2:16:07 HOW TO, UM.

2:16:08 GET TO.

2:16:09 THAT.

2:16:09 PERSON AND ALSO HAVE.

2:16:11 LAW ENFORCEMENT TO ASSIST THEM

2:16:13 AS WELL.

2:16:13 BUT THEY PRIMARILY IS JUST ONE

2:16:15 PERSON FROM MY UNDERSTANDING AT

2:16:16 LEAST THAT HAS THAT THAT ROLE

2:16:18 AS.

2:16:18 FAR AS PATROL OKAY.

2:16:19 AND THEN FOR ANYONE ON THE ON

2:16:21 THE PANEL UM IS THERE ANYTHING

2:16:24 THAT YOU.

2:16:26 HEARD FROM.

2:16:27 THE FIRST PANEL THAT YOU ARE

2:16:29 ABLE TO CONSIDER INCLUDING AS

2:16:33 PART OF YOUR PROPOSAL AS PART

2:16:37 OF THE ORDINANCE THAT YOU WOULD

2:16:38 LIKE TO SEE ADDED OR IS IT JUST

2:16:42 FUNDAMENTALLY YOU JUST UM,

2:16:44 DISAGREE WITH THE FIRST PANEL

2:16:46 IN THERE'S PROBABLY A LOT

2:16:47 OF FOR COMPROMISE.

2:16:49 I JUST I JUST WANTED TO GET AN

2:16:50 IDEA IF THERE IS ANY COMPROMISE

2:16:52 AT ALL AND THAT COULD BE FOR

2:16:54 ANYONE THAT HAS ANY UM ANY

2:16:57 EXPERTISE ON ON ON THIS ISSUE.

2:17:01 I THINK IT SHOULD GO NO, NO, UH

2:17:05 .

2:17:07 OBVIOUSLY WHEN WE STARTED.

2:17:08 THIS WE WERE.

2:17:09 TRYING TO SET UH WE'RE

2:17:10 TRYING TO SET SOMETHING UP AND

2:17:13 THEY'RE GOING TO RESPOND AND WE

2:17:17 WOULD PROBABLY HAVE TO MEET

2:17:19 SOMEWHERE IN THE MIDDLE JUST TO

2:17:20 GET IT THROUGH ANYWAY.

2:17:22 UH, BUT GETTING THE BALL

2:17:24 ROLLING IS IMPORTANT AND.

2:17:29 IF AS LONG AS WE'RE MAKING SURE

2:17:31 THAT PEOPLE ARE PROPERLY

2:17:32 TRAINED IN GENERAL SITUATIONS.

2:17:36 ,UH.

2:17:36 AS LONG AS BOTH PARTIES CAN

2:17:38 AGREE ON THAT, THERE'S PROBABLY

2:17:40 SOMEWHERE WHERE.

2:17:41 WE.

2:17:41 CAN, UH WHERE WE CAN MEET BUT

2:17:44 IT HAS TO BE TALKED ABOUT IN A

2:17:46 WAY THAT ISN'T JUST UM UH THE

2:17:49 THIS TRAINING IS UNNECESSARY OR

2:17:51 UH, IT'LL BE TOO EXPENSIVE OR

2:17:53 OR ANY OTHER REASON LIKE THAT.

2:17:55 YES, MA'AM.

2:17:57 IF I MAY, UM, SOMETHING THAT I

2:18:00 FOUND QUITE TROUBLING.

2:18:01 FROM.

2:18:01 THE FIRST PANEL WAS THAT SOME

2:18:03 OF THE TRAINING OR A LOT OF THE

2:18:05 TRAINING IS DONE ONLINE OFFICER

2:18:07 WITH A COMPUTER AS AN ADJUNCT

2:18:11 PROFESSOR IN AN ASYNCHRONOUS

2:18:13 COURSE I CAN TELL YOU THAT.

2:18:15 THERE IS A LOT LOST.

2:18:18 ON THE STUDENT ON THE MEMBER IN

2:18:20 THIS CASE ON THE OFFICER.

2:18:22 THE TRAINING THAT WE'RE

2:18:24 PROPOSING IS IN PERSON.

2:18:29 YOU'RE NOT JUST READING THINGS

2:18:31 OR LOOKING AT VIDEOS OR LOOKING

2:18:34 AT AI MODELS.

2:18:37 YOU'RE HEARING FROM THE

2:18:39 INSTRUCTOR.

2:18:40 YOU'RE HEARING FROM YOUR.

2:18:43 FELLOW OFFICERS.

2:18:44 WE'RE LEARNING TOGETHER.

2:18:45 WE'RE DOING ROLE PLAYS.

2:18:47 WE'RE DOING KIND OF HANDS ON

2:18:50 ACTIVITIES.

2:18:51 WE HAVE THE EQUIPMENT THAT

2:18:52 THESE OFFICERS HAVE TO USE ON

2:18:55 SITE.

2:18:55 WE'RE TRAINING THEM HOW TO

2:18:57 PROPERLY DO IT.

2:18:58 I JUST DON'T KNOW HOW THAT'S

2:19:00 ACCOMPLISHED.

2:19:01 SITTING BEFORE A COMPUTER

2:19:03 SCREEN I THINK YOU LOSE

2:19:06 SOMETHING AND SECURITY OFFICERS

2:19:08 THAT THE SECURITY BUSINESS IS A

2:19:11 CUSTOMER SERVICE BUSINESS.

2:19:14 WE TALKED ABOUT DE-ESCALATION.

2:19:18 WE SPEND A LOT OF TIME TALKING

2:19:20 ABOUT DE-ESCALATION BECAUSE

2:19:21 QUITE FRANKLY A LOT OF THESE

2:19:22 OFFICERS COME IN ONLY KNOWING

2:19:24 HOW TO MANAGE CONFLICT BASED ON

2:19:26 THEIR OWN EXPERIENCES.

2:19:29 SO WE SPEND TIME TALKING ABOUT

2:19:32 OKAY HOW WOULD YOU HANDLE THIS

2:19:33 ?

2:19:34 THIS IS A YOU KNOW, CONSIDER

2:19:36 THIS BETTER PRACTICE.

2:19:37 WE TALK ABOUT COMMUNICATION

2:19:39 WHICH IS A HUGE PART OF THIS

2:19:42 JOB AND A HUGE PART

2:19:44 OF DE-ESCALATING POTENTIALLY

2:19:45 DANGEROUS SITUATIONS.

2:19:46 WELL HOW DO YOU COMMUNICATE

2:19:48 WHAT IS YOUR BODY LANGUAGE

2:19:50 GIVING OFF TO THAT PERSON?

2:19:53 UM WHAT ARE YOUR NONVERBAL CUES

2:19:56 EMPHASIZING?

2:19:57 SO WE TALK ABOUT A LOT OF.

2:20:00 UM DIFFERENT THINGS.

2:20:01 WE TALKED ABOUT ACTIVE SHOOTERS

2:20:02 .

2:20:03 WE DON'T DO ACTIVE SHOOTERS ON

2:20:04 A COMPUTER, ESPECIALLY IN LIGHT

2:20:06 OF WHAT TOOK PLACE AT 345 PARK

2:20:09 AVENUE IN NEW YORK CITY LAST

2:20:10 YEAR.

2:20:11 WE SPEND A LOT OF TIME

2:20:13 EMPHASIZING THE ROLES THAT

2:20:14 THESE SECURITY OFFICERS PLAY IN

2:20:16 THAT PARTICULAR ASPECT AND SO.

2:20:22 I THINK WE SHOULDN'T LOSE THE

2:20:24 HUMAN INTERACTION THAT IS

2:20:26 EXTREMELY IMPORTANT FOR THESE

2:20:28 MEMBERS BECAUSE THEY'RE NOT

2:20:29 DEALING WITH AI MODELS WHEN

2:20:32 THEY'RE DEALING WITH HUMAN

2:20:33 BEINGS AND THE TRAINING THAT WE

2:20:37 PROVIDE I THINK PROPERLY

2:20:38 PREPARES THEM FOR HOW TO DEAL

2:20:40 WITH HUMAN BEINGS.

2:20:43 THANK YOU.

2:20:44 MADAM CHAIR.

2:20:45 I KNOW I'M OVER BUT.

2:20:47 WOULD IT BE POSSIBLE TO ASK ONE

2:20:49 MORE QUESTION?

2:20:50 GO AHEAD.

2:20:50 THANK YOU.

2:20:51 UH, PROFESSOR, I JUST WANTED TO

2:20:53 ASK ONE ONE BRIEF QUESTION IF.

2:20:56 THIS WAS IMPLEMENTED AND

2:21:00 SECURITY OFFICERS WENT THROUGH

2:21:01 A TRAINING PROGRAM, WOULD THEY

2:21:04 RECEIVE A CERTIFICATION THAT

2:21:08 THAT THEY WERE ABLE TO GO TAKE

2:21:10 THIS DOCUMENT THAT SAYS THIS

2:21:13 CERTIFIED AND AND SECURITY

2:21:15 TRAINING, BUT WOULD THEY BE

2:21:18 ELIGIBLE TO USE THAT

2:21:20 CERTIFICATION.

2:21:22 TO GO AND SERVE IN ANY COMPANY

2:21:26 IN BOSTON?

2:21:26 IS THAT FAIR TO SAY?

2:21:28 ABSOLUTELY.

2:21:29 OKAY.

2:21:29 AND THAT WAS WHAT I WAS

2:21:31 TRYING TO EMPHASIZE, YOU KNOW,

2:21:32 MAKING THE ANALOGY OF WHEN YOU

2:21:34 GO TO COLLEGE YOU TAKE CORE

2:21:36 COURSES.

2:21:36 SO THE TRAINING THAT WE PROVIDE

2:21:39 IS CORE.

2:21:39 YOU CAN TAKE IT FROM THE

2:21:41 HOSPITALS.

2:21:42 TO THE PRUDENTIAL CENTER TO

2:21:44 WHEREVER.

2:21:44 YOU DON'T HAVE TO START OVER

2:21:46 FROM THE BASICS NOW WILL YOU

2:21:48 HAVE TO GET SPECIALIZED OR YOU

2:21:50 KNOW, BASED ON THE ROLE THAT

2:21:51 YOU'RE GOING TO PLAY AT THE

2:21:53 PARTICULAR COMPANY?

2:21:54 SURE.

2:21:54 BUT THAT CERTIFICATION IS

2:21:58 TRANSFERABLE AND WHICH HELPS US

2:22:01 TO RETAIN THE SECURITY FORCE

2:22:02 THAT WE HAVE REPRESENTED BY 32

2:22:04 B.J THEY CAN GO FROM COMPANY TO

2:22:06 COMPANY BECAUSE THEY HAVE THE

2:22:08 TRAINING AND THE SKILLS THAT

2:22:09 WE'VE PROVIDED THEM ON.

2:22:11 PROFESSOR, THANK YOU VERY MUCH

2:22:13 TO THE PANEL MEMBERS AND TO

2:22:15 3032 BJ UH, THANK YOU FOR BEING

2:22:17 HERE FOR YOUR IMPORTANT

2:22:18 LEADERSHIP, MADAM CHAIR.

2:22:19 THANK YOU.

2:22:22 UH, COUNCIL MURPHY.

2:22:23 THANK YOU.

2:22:24 UM THANK.

2:22:25 YOU FOR YOUR TESTIMONY AND.

2:22:27 FOR BEING HERE AND FOR.

2:22:29 THE WORK YOU'RE DOING AT MANY

2:22:32 OF OUR HOSPITALS.

2:22:33 AND BUILDINGS AROUND THE

2:22:34 CITY.

2:22:36 A FEW JUST QUESTIONS IF YOU

2:22:37 COULD TALK ME THROUGH IF AN

2:22:41 INCIDENT IS HAPPENING AND YOU

2:22:43 NEED TO DE-ESCALATE.

2:22:45 BUT AT THE SAME TIME IT'S AN

2:22:47 INCIDENT THAT WILL ALSO NEED

2:22:48 EITHER BACK UP FOR THE BOSTON

2:22:52 POLICE OR SOMEONE ELSE TO COME

2:22:54 IN AND SUPPORT.

2:22:55 ARE YOU ALWAYS ALONE?

2:22:57 LIKE HOW CAN YOU BE DOING BOTH

2:22:58 AND IF YOU COULD JUST SPEAK

2:23:00 THROUGH THAT.

2:23:03 UH WHAT THAT WOULD LOOK LIKE?

2:23:04 UH MY CURRENT POST IS UH IS A

2:23:08 SOLITARY ONE.

2:23:09 I DO NOT HAVE ANYBODY THAT IS

2:23:10 NEAR ME.

2:23:11 .

2:23:12 SO IN.

2:23:13 IN A SITUATION WHERE I HAVE TO

2:23:15 DE-ESCALATE, I HAVE TO MAKE THE

2:23:17 CHOICE OF DO I QUICKLY MAKE A

2:23:19 CALL?

2:23:21 IS THIS SOMETHING THAT I SHOULD

2:23:22 MAKE A CALL FOR?

2:23:24 UH OR SHOULD I TRY TO TALK THE

2:23:26 PERSON DOWN FIRST AND THEN

2:23:28 REPORT IT AFTERWARD?

2:23:32 IT USUALLY AS LONG AS IT ISN'T

2:23:34 LIKE AS LONG AS THEY'RE NOT

2:23:36 LIKE.

2:23:36 UH.

2:23:37 VERY OBVIOUSLY DANGEROUS TO

2:23:39 THE POINT WHERE YOU CAN'T TALK

2:23:41 TO THEM.

2:23:41 I'LL TRY TO TALK TO THEM FIRST

2:23:43 AND THEN REPORT AFTERWARD.

2:23:44 BECAUSE I THINK YOU MENTIONED

2:23:46 LIKE WALKIE TALKIES.

2:23:47 IS THAT SOMETHING EVERYONE HAS

2:23:49 ACCESS TO?

2:23:50 UH, NOT AT MY SIGHT.

2:23:51 NOT THERE'S NOBODY THERE'S

2:23:53 NOBODY IN CLOSE DISTANCE TO MY

2:23:55 SIGHT ASIDE FROM MAYBE A, UH,

2:23:57 ANOTHER SITE OWNED BY THE SAME

2:23:59 COMPANY.

2:24:00 OKAY.

2:24:02 AND WHEN IT COMES TO

2:24:06 SCENARIOS OF DE-ESCALATION AND

2:24:08 TRAINING, IF YOU COULD KIND

2:24:10 OF TALK THROUGH THE RANGE YOU

2:24:12 MENTIONED LIKE MASS SHOOTINGS,

2:24:13 WE DON'T HAVE MANY FORTUNATELY

2:24:15 HERE IN MASSACHUSETTS OBVIOUSLY

2:24:17 ANYTHING CAN HAPPEN.

2:24:18 BUT IF YOU COULD TALK THROUGH

2:24:20 THE RANGE YOU PERSONALLY LIKE

2:24:22 ON THE JOB LIKE WHAT SITUATIONS

2:24:25 EITHER YOU'VE ALREADY BEEN IN

2:24:27 WHERE YOU FELT LIKE YOU NEEDED

2:24:28 MORE TRAINING OR YOU CAN JUST

2:24:31 IMAGINE COULD HAPPEN THAT MAY

2:24:34 HAVE BEEN OTHER PLACES THAT YOU

2:24:35 THINK WAIT, IF THIS HAPPENED

2:24:37 HERE I MAY NOT HAVE THE PROPER

2:24:39 TRAINING OR SUPPORT IN PLACE.

2:24:43 SO MOST OF THE TIME WHEN YOU'RE

2:24:44 DEALING WITH EITHER AN UPSET

2:24:47 OR.

2:24:48 UH COMBATIVE.

2:24:50 INDIVIDUAL, IT'S USUALLY

2:24:51 BECAUSE THEY'RE SUFFERING SOME

2:24:53 SORT OF UH ISSUE AT HOME OR IN

2:24:56 TERMS OF THEIR LIVING SITUATION

2:24:59 OR BECAUSE OF ANY SORT

2:25:00 OF SUBSTANCE ABUSE.

2:25:02 SO MOST OF THE TIME WHEN

2:25:06 INTERACTING WITH THEM MY MY

2:25:09 GOAL AND MY UH MY PRIORITY IS

2:25:13 USUALLY.

2:25:15 TO BE SOMEONE TO THEM THAT

2:25:17 ISN'T LIKE SOMEBODY THEY SHOULD

2:25:18 BE AFRAID OF OR COMBATIVE OF.

2:25:20 TRUST.

2:25:21 IF YOU.

2:25:22 CAN KEEP THE UH IF YOU CAN

2:25:23 LISTEN TO THEM WHILE THEY'RE

2:25:24 TALKING, EVEN IF THEY'RE

2:25:25 TALKING THINGS THAT MAKE NO

2:25:26 SENSE TO YOU, THAT'S THEM

2:25:29 TALKING INSTEAD OF THEM DOING

2:25:31 SOMETHING THAT COULD BE MORE

2:25:32 DANGEROUS.

2:25:33 UH.

2:25:33 BUT THAT'S.

2:25:34 NOT SOMETHING THAT THEY'RE

2:25:36 IMMEDIATELY TEACHING ME IN ANY

2:25:38 OF THE DE-ESCALATION COURSES

2:25:39 IT'S USUALLY LIKE 2 OR 3 SLIDES

2:25:42 OF HEY.

2:25:42 UM, DON'T.

2:25:43 TOUCH ANYBODY OR HEY, DON'T

2:25:46 YELL AT ANYBODY.

2:25:47 DON'T IMMEDIATELY TELL THEM NO

2:25:48 FOR NO REASON.

2:25:49 RIGHT.

2:25:50 YEAH THAT'S.

2:25:50 THAT'S NOT REALLY ENOUGH TO

2:25:53 ENCAPSULATE WHAT YOU COULD BE

2:25:54 DEALING WITH ON THE FIELD.

2:25:56 IN THE FIRST PANEL WAS

2:25:57 HIGHLIGHTING HOW THERE'S

2:25:59 DIFFERENT LAWS TO RIGHT.

2:26:00 AND WE KNOW IN BOSTON

2:26:03 OFTENTIMES WHEN YOU HEAR

2:26:05 OF RETAIL THEFT ON NEWBURY

2:26:06 STREET, IS IT TRUE THAT YOU'RE

2:26:08 TOLD TO KIND OF STEP BACK AND

2:26:09 NOT ENGAGE IN ARE YOU TAUGHT

2:26:11 THOSE DIFFERENT AND ARE THEY

2:26:14 LAWS OR ARE THEY JUST IN YOUR

2:26:16 BEST INTEREST?

2:26:16 ARE YOU TOLD THE DIFFERENCE

2:26:18 THERE?

2:26:20 NOT SPECIFICALLY.

2:26:21 MOST OF THE TIME WHENEVER WE'RE

2:26:23 DEALING WITH.

2:26:24 SOMETHING THAT COULD REQUIRE

2:26:27 SOMEBODY TO BE MORE INVOLVED,

2:26:29 WE ARE TOLD TO UH TO KEEP OUR

2:26:33 DISTANCE AND TO REPORT INSTEAD

2:26:34 WE ARE NOT TO CHASE ANYONE.

2:26:36 WE ARE NOT TO ENGAGE WITH

2:26:38 ANYONE EVEN IN THE, UH, THE

2:26:41 ACTIVE SHOOTER LIKE, UH,

2:26:43 PAMPHLET THAT THAT THEY GIVE

2:26:44 YOU AT THE END OF UH, YOUR LIKE

2:26:47 MANUAL IT'S MOSTLY DO

2:26:49 EVERYTHING YOU CAN TO AVOID

2:26:51 THAT SITUATION AND AVOID AT ANY

2:26:53 TIME UH AT ANY COST TRYING TO

2:26:55 GET PHYSICALLY INVOLVED WITH

2:26:57 SOMEONE.

2:26:57 LIKE THAT.

2:26:58 ARE YOU ALLOWED TO CALL 911

2:27:01 YOURSELF OR DO YOU HAVE TO CALL

2:27:03 A SUPERVISOR WHO THEN DECIDES

2:27:05 THEY.

2:27:05 CAN CALL 911?

2:27:07 UH.

2:27:09 I I DON'T HAVE THE SPECIFICS

2:27:12 ON THAT BECAUSE IT'S DIFFERENT

2:27:13 FROM SAFE TO SAY FOR UH FOR THE

2:27:16 COLLEGE THAT I WAS ON YOU CALL

2:27:17 CAMPUS POLICE FIRST BECAUSE

2:27:18 THEY'LL KNOW WHERE TO GO.

2:27:20 UH, THIS NEW SITE IT'S I CALL

2:27:23 IF I HAVE TO CALL 911 I'LL CALL

2:27:26 THEM AND THEN I'LL CALL MY

2:27:28 ACCOUNT MANAGER.

2:27:29 AND LET THEM KNOW.

2:27:30 YEAH, BUT YOU ARE ALLOWED.

2:27:31 OKAY, NOW THAT'S GOOD TO KNOW

2:27:33 BECAUSE I KNOW WHEN SCHOOLS AND

2:27:34 STUFF THEY WANT THEY DON'T WANT

2:27:36 TEACHERS CALLING 911 THEY'D

2:27:37 RATHER CALL THE PRINCIPAL LET

2:27:38 THEM MAKE THE CALL AND LET THE

2:27:40 NURSE KNOW FIRST.

2:27:41 SO THAT'S GOOD TO KNOW THAT YOU

2:27:42 ARE ALLOWED TO CALL FOR BACKUP.

2:27:45 UM, ANY.

2:27:47 LIKE TOOLS.

2:27:49 THAT I KNOW THE TRAINING WE

2:27:50 TALKED ABOUT BUT AND YOU

2:27:52 MENTIONED WALKIE TALKIES ARE

2:27:54 THERE TIMES AND I KNOW TO LIKE

2:27:56 POLICE REFORM AND OTHERS

2:27:58 THERE'S LIKE JUST CHANGES WITH

2:28:00 OUR MOUNTED POLICE AND OUR

2:28:02 SECURITY HERE AT CITY HALL JUST

2:28:05 LAW CHANGES THAT HAPPEN.

2:28:06 BUT ARE THERE ANY.

2:28:08 TOOLS THAT.

2:28:08 YOU FEEL IF YOU HAD AT YOUR

2:28:11 DISPOSAL THAT WOULD MAKE YOU

2:28:12 FEEL SAFER AND BE ABLE TO DO

2:28:14 YOUR JOB BETTER?

2:28:17 UH.

2:28:18 I DEFINITELY BELIEVE THAT

2:28:20 HAVING A MORE DIRECT ACCESS TO

2:28:23 ANY OF MY SUPERIORS OR THE

2:28:24 CHAIN OF COMMAND OR THE NEXT

2:28:27 PERSON THAT I SHOULD BE TALKING

2:28:29 TO WOULD BE A LOT EASIER

2:28:30 INSTEAD OF ME HAVING TO.

2:28:32 CALL UH, WE DON'T HAVE A WALKIE

2:28:34 TALKIE ON MY SIDE.

2:28:35 UH, AND EVEN ON THE COLLEGE

2:28:37 CAMPUS WE EITHER HAD A WALKIE

2:28:39 TALKIE OR WE DIDN'T.

2:28:41 UH, IT'S SO MUCH EASIER TO BE

2:28:42 ABLE TO LET YOUR DIRECT

2:28:44 SUPERIOR KNOW.

2:28:44 HEY, THIS THING IS HAPPENING.

2:28:46 I'M GOING TO GO DEAL WITH IT.

2:28:47 AND THAT WAY THEY CAN MAKE THAT

2:28:49 CALL.

2:28:49 WHILE I'M.

2:28:50 TRYING TO DE-ESCALATE.

2:28:50 UM.

2:28:51 AND THEY CAN STEP IN AND

2:28:53 HELP IF NEEDED.

2:28:54 YEAH.

2:28:56 DID YOU WANT TO ADD ANYTHING

2:28:58 AT YOUR SIDE OR OR PEOPLE HAVE

2:29:01 BEEN LIKE IN A HOSPITAL SETTING

2:29:03 OR OTHER SETTINGS UP WE.

2:29:05 KNOW SECURITY OR AT.

2:29:08 I DO FEEL LIKE.

2:29:12 SOMETIMES I FEEL LIKE SOME

2:29:14 FORM.

2:29:15 OF LIKE SENSITIVITY TRAINING

2:29:16 NEEDS TO BE HAD BECAUSE MENTAL

2:29:17 HEALTH IS A SERIOUS THING.

2:29:19 UM, I KNOW SOMETIMES.

2:29:20 PEOPLE THINK OF SECURITY AND

2:29:21 THEY AUTOMATICALLY THINK HANDS

2:29:22 ON, BUT SOMETIMES WE NEED TO

2:29:23 GET THROUGH THE MINDS OF THE

2:29:24 INDIVIDUAL BEFORE.

2:29:25 WE FEEL LIKE WE HAVE TO

2:29:26 PHYSICALLY LIKE MAYBE DETAIN

2:29:27 SOMEONE IF THAT IS THE CASE AND

2:29:29 STUFF LIKE THAT.

2:29:30 BUT UM.

2:29:34 I JUST.

2:29:34 THINK THEY.

2:29:37 I FEEL AS.

2:29:38 THOUGH THEY NEED TO PROBABLY

2:29:39 DOUBLE DOWN A LITTLE BIT MORE

2:29:40 WHEN IT COMES TO TRAINING AND

2:29:41 NOT BE REAL COPY AND PASTE.

2:29:43 UM, I KNOW EVERYBODY AT MY SITE

2:29:47 KIND OF PROBABLY DOES FEEL THAT

2:29:48 WAY AND A LOT OF PEOPLE DO FEEL

2:29:50 LIKE THEY COULD DO THEIR JOB

2:29:52 COMFORTABLY AND.

2:29:52 CONFIDENT ENOUGH IF THEY HAVE

2:29:54 LIKE ACTUAL.

2:29:55 LIKE.

2:29:57 QUALITY TYPE TRAINING THAT

2:29:59 TAKES DEEPER.

2:30:00 THAN JUST OBSERVE AND REPORT.

2:30:03 YOU KNOW.

2:30:03 IF WE HAD.

2:30:04 THE.

2:30:04 PROPER LIKE.

2:30:05 NOT PROPER BUT EVEN LIKE MORE

2:30:07 STRUCTURAL TRAINING THEN I FEEL

2:30:08 LIKE EVERYBODY WOULD.

2:30:10 BE MORE.

2:30:10 PRIDEFUL TO DO.

2:30:11 THEIR JOB AND NOT FEEL LIKE

2:30:13 THEY'RE KIND OF LIKE ON PINS

2:30:15 AND NEEDLES AND JUST NOT REALLY

2:30:16 KNOWING IN CASE ANY WORST CASE.

2:30:18 SCENARIO HAPPENS AND STUFF LIKE

2:30:20 THAT.

2:30:21 SO NO THANK YOU YOUR JOBS ARE

2:30:23 DANGEROUS AND FOR COMING AND

2:30:25 SPEAKING UP I KNOW YOU'VE SAID

2:30:27 A FEW TIMES NOT JUST YOURSELF

2:30:29 BUT YOU KNOW YOUR COWORKERS

2:30:30 FEEL THE SAME WAY.

2:30:31 SO I JUST WANT TO THANK YOU FOR

2:30:33 SPEAKING FOR THEM TOO I

2:30:35 APPRECIATE THAT AND.

2:30:35 DID YOU WANT.

2:30:36 YEAH SURE.

2:30:36 JUST TO SHED SOME LIGHT I MEAN

2:30:38 WE WRITE THIS BOOK ABOUT IT BUT

2:30:40 NOT HAVING A CLEAR UNIFORM

2:30:42 STANDARD BASIC TRAINING AS

2:30:44 TREVINO WAS SAYING WHICH WILL

2:30:45 BE A GAME CHANGING IS FACING

2:30:47 WHAT IS HAPPENING EVERY SINGLE

2:30:48 DAY EVEN WITH THE CURRENT

2:30:50 POSITION THAT I HAVE, I HAVE

2:30:52 KNOWLEDGE OF OFFICERS THAT

2:30:53 COULDN'T BE HERE THAT ALSO

2:30:56 FACING DISCIPLINE FOR NOT BEING

2:30:57 CLEAR HOW TO HANDLE ISSUES

2:30:58 BECAUSE THEY DON'T.

2:30:59 WE HAD AN OFFICE FROM ONE

2:31:01 EMPLOYER BASICALLY A POST UH

2:31:03 INTOXICATED INDIVIDUAL COMES IN

2:31:06 YOU KNOW HE BASICALLY IS NOT

2:31:08 TRYING TO ENGAGE AND JUST STAY

2:31:10 OUT BEHIND DESK.

2:31:11 HE WAS FORTUNATE ENOUGH THE

2:31:12 INTOXICATED INDIVIDUAL LEAVING

2:31:14 THE SITE WHICH IS GREAT BUT

2:31:16 THEN WAS DISCIPLINED BECAUSE HE

2:31:17 ALLOWED THE INDIVIDUAL TO LEAVE

2:31:19 .

2:31:19 AND WHO DO I KEEP THEM HERE OR

2:31:21 NOT?

2:31:21 RIGHT.

2:31:23 WE AT THIS MOMENT YOU ALSO

2:31:24 HAVE A SECURITY OFFICER WHO

2:31:26 HAS.

2:31:27 BEEN.

2:31:27 OUT OF WORK PENDING

2:31:29 INVESTIGATION.

2:31:29 WHY?

2:31:29 BECAUSE WHILE HE'S AT WORK

2:31:31 WHICH IS ON THE STREET ON

2:31:32 FEDERAL STREET, UH, SOMEONE

2:31:36 WITH SOME KIND ISSUE WALKED IN

2:31:37 AND SAY I'M GOING TO KILL YOU.

2:31:38 I'M GONNA KILL YOU.

2:31:39 BASED ON HIS EXPERIENCE, HIS,

2:31:41 UM, REACTION WAS WHEN AROUND

2:31:43 UNDER THE DESK KIND OF TACKLE

2:31:45 HIM A HOLD HIM UNTIL HELP CAME

2:31:47 NOW SUSPENDED BECAUSE HE HOLD.

2:31:49 HIM AND THE EMPLOYEE TOLD HIM

2:31:51 HE SHOULD HAVE RUN.

2:31:52 YOU DON'T KNOW IF HE HAS A GUN.

2:31:54 CAN CAN YOU RUN A BULLET?

2:31:56 BUT HAVING THE STANDARD BASIC

2:31:59 TRAINING THAT TREVINO WAS

2:32:01 TALKING THAT THIS BILL WOULD

2:32:03 ASSURE.

2:32:03 AT LEAST EVERYBODY.

2:32:04 KNOWS WHAT TO DO IN EACH

2:32:06 SITUATION AND NOT THAT TO WHAT

2:32:08 THE CLIENT WANTS, WHAT THE

2:32:10 SUPERVISOR SEES IT OR BELIEVES

2:32:11 THEY SHOULD HAVE DONE BECAUSE

2:32:13 NOW WE HAVE TWO INDIVIDUALS

2:32:14 THAT SOMEONE DIDN'T DO ANYTHING

2:32:15 IS OUT OF WORK AND WE HAVE TO

2:32:17 GO THROUGH THE PROCESS OTHER

2:32:19 DID SOMETHING AND IT'S FACING

2:32:21 DISCIPLINE AS WELL.

2:32:22 SO THIS IS THE BASIC TO KEEP

2:32:24 IT.

2:32:24 AND ADDING TO IT.

2:32:26 WE'RE NOT SAYING IT DON'T ADD

2:32:28 TO THE CONTRARY KEEP.

2:32:29 ADDING KEEP PUTTING A SECRET

2:32:30 SAUCE ON TOP OF IT BUT WE NEED

2:32:32 THE BOTTOM.

2:32:34 I THINK ALSO TO ADD TO THAT

2:32:36 LAST BIT UH HAD HE HAD THAT

2:32:39 INDIVIDUAL DONE A DIFFERENT

2:32:40 THING HAD THEY RUN THEY

2:32:42 PROBABLY WOULD HAVE BEEN

2:32:43 DISCIPLINED FOR UH ABANDONING

2:32:44 THEIR POST.

2:32:45 SO THERE WAS NO RIGHT ANSWER IN

2:32:48 THAT SITUATION?

2:32:51 NO THANK YOU.

2:32:54 THANK YOU, COUNCILOR MURPHY.

2:32:56 UM, I DON'T HAVE ANY QUESTIONS.

2:32:59 UM.

2:33:00 ONLY BECAUSE WE DO HAVE

2:33:01 ANOTHER HEARING THAT'S SUPPOSED

2:33:02 TO TAKE PLACE AT 2 P.M. AND I

2:33:04 WANT TO MAKE SURE THAT MY, UM,

2:33:07 OUR LOVELY, UH, CENTRAL STAFF

2:33:08 GET A CHANCE TO EAT LUNCH.

2:33:10 BUT I WILL JUST AND WITH

2:33:12 GRATITUDE FOR ALL OF YOU AND

2:33:13 SAY THANK YOU FOR EVERYTHING

2:33:15 YOU DO.

2:33:16 UM.

2:33:16 AND I KNOW I'LL GIVE YOU THE

2:33:18 TIME.

2:33:18 OH, SORRY.

2:33:19 GO AHEAD.

2:33:21 SORRY I DON'T KNOW.

2:33:22 I HAD ONE FOLLOW UP AFTER

2:33:23 COUNCILMEMBER UM RIVERA YOU

2:33:25 TALKED ABOUT UM, I THINK I

2:33:28 THINK COUNCILOR MURPHY ASKED

2:33:29 YOU ABOUT MAKING CALLS, YOU

2:33:31 KNOW, TO 911 AND THEN.

2:33:33 UH.

2:33:34 ARE YOU REQUIRED TO DO THESE

2:33:36 THESE CALLS TO 901 OR TO YOUR

2:33:38 SUPERVISOR OUT OF YOUR PERSONAL

2:33:40 CELL PHONE OR DO THEY PROVIDE,

2:33:43 UM, THOSE TELEPHONES TO YOU.

2:33:45 AND TO BOTH OF YOU AND THEN.

2:33:47 MY MY SITE HAS A SITE PHONE

2:33:50 THAT THE ACTIVE OFFICER AT ANY

2:33:52 GIVEN SHIFT WILL HAVE ON THEM

2:33:54 AT ALL TIMES.

2:33:55 SO WE DO HAVE A PHONE.

2:33:56 YOU DO HAVE PHONE AND.

2:33:57 AND THAT'S FOR ME AS

2:33:59 OF RECENTLY.

2:33:59 UH THEY ACTUALLY GAVE US

2:34:00 WALKIES THAT WE CAN BE ABLE TO

2:34:02 LIKE JUST HAVE A URL FOR ANY

2:34:03 TYPE OF FORM OF DISPATCH CALLS

2:34:04 BUT THEY PRIMARILY TELL US.

2:34:06 THAT'S.

2:34:06 JUST FOR IF WE GET ANY EMTS

2:34:07 THAT WE NEED TO GO DOWN TO BASE

2:34:10 TO MEET THE MAN AND THEN JUST

2:34:11 BE ON STANDBY UNTIL THEY BOARD.

2:34:12 AND TELL US WHERE.

2:34:13 TO GO.

2:34:13 BUT UM.

2:34:14 AND PRIOR TO THAT.

2:34:15 UH, WE.

2:34:16 COULD USE OUR PERSONAL.

2:34:17 PHONE IF THAT IS THE CASE, UM,

2:34:19 WE WILL PRIMARILY HAVE TO REACH

2:34:21 OUT TO.

2:34:21 BASE FIRST BEFORE ANYTHING AND

2:34:23 THEN THEY WILL REACH OUT.

2:34:24 TO WHOEVER UH, MOST LIKELY BPD

2:34:26 AND THEN THEY'LL JUST UPDATE

2:34:27 EVERYBODY THROUGH THE WALKIES

2:34:28 BECAUSE PATROL.

2:34:29 OKAY.

2:34:30 THANK YOU.

2:34:30 THAT'S OKAY I APOLOGIZE.

2:34:33 NO, JUST JUST THANK YOU TO UM

2:34:35 TO ALL OF YOU FOR BEING HERE

2:34:36 FOR YOUR TESTIMONY.

2:34:37 UM, YOU KEEP US SAFE WITHOUT

2:34:39 ANY PROTECTION OR TOOLS AND SO.

2:34:42 UM.

2:34:42 I UNDERSTAND THAT YOU ARE

2:34:44 LITERALLY THE FRONT LINE.

2:34:45 SOMETIMES YOU'RE EXPECTED TO

2:34:47 RESPOND FIRST, BUT THEN YOU'RE

2:34:48 ALSO THE FIRST TO SHOULDER.

2:34:50 BLAME WHEN SOMETHING GOES WRONG

2:34:52 AND RESPONSIBILITY AND

2:34:54 LIABILITY.

2:34:54 SO I WANT TO DO EVERYTHING THAT

2:34:56 I CAN AS CHAIR PLEASE KNOW THAT

2:34:58 UM TO GIVE YOU THE RESOURCES

2:35:00 AND TRAINING SUPPORT THAT YOU

2:35:01 NEED.

2:35:02 UM THERE'S OBVIOUSLY SOME

2:35:03 THINGS THAT WE GOT TO WORK

2:35:04 THROUGH BUT I INTEND TO DO THAT

2:35:06 IN GOOD FAITH AND IN EARNEST

2:35:08 WITH ALL OF YOU AND IN

2:35:09 PARTNERSHIP WITH ALL OF YOU.

2:35:10 SO APPRECIATE YOUR TIME.

2:35:12 UM, WITH THAT WE'RE GOING TO GO

2:35:13 TO PUBLIC TESTIMONY.

2:35:14 WE DO HAVE A COUPLE FOLKS THAT

2:35:16 ARE SIGNED UP.

2:35:16 SO I WANT TO BE SURE TO UM, GO

2:35:18 TO THEM BECAUSE THEY'VE BEEN SO

2:35:20 PATIENT.

2:35:20 BUT YOU ALL ARE RELIEVED AGAIN

2:35:22 ,UH, FOR LACK.

2:35:24 OF.

2:35:24 A.

2:35:24 BETTER TERM.

2:35:24 AND THANK YOU AGAIN FOR YOUR OH

2:35:26 PLEASE GO AHEAD.

2:35:28 SO MY ALL RIGHT, SO, UM.

2:35:31 I KNOW EVERYBODY HERE I'M

2:35:32 SPEAKING ON BEHALF OF EVERYBODY

2:35:33 FOR.

2:35:34 SECURITY AND AS WELL AS MY SITE

2:35:35 I KNOW EVERYBODY HERE IT COULD

2:35:37 BE MORE.

2:35:38 THAN JUST A JOB.

2:35:39 IS MY LIVELIHOOD UH, ESPECIALLY

2:35:40 TO THOSE THAT ARE AT A SPECIFIC

2:35:42 AGE COMPARED TO THE NEWCOMERS

2:35:43 COMING IN THAT'S UNDER LIKE 25

2:35:45 OR SO.

2:35:46 UM, BUT AGAIN, WE APPRECIATE

2:35:48 YOU GUYS HAVE BEEN HELPING US

2:35:49 EVEN GIVE.

2:35:50 YOU GUYS OUR TESTIMONIES.

2:35:51 UM, AT THE END OF THE DAY, WE

2:35:53 JUST WANT, UH, QUALITY TRAINING

2:35:55 SO WE CAN FEEL COMFORTABLE AND

2:35:56 CONFIDENT TO DO OUR JOBS AS

2:35:57 BEST AS WE CAN.

2:35:58 AND MOST IMPORTANTLY, WE NEED

2:36:00 TO BE ALIVE TO DO THESE JOBS.

2:36:01 SO THAT'S ALL.

2:36:02 THANK YOU.

2:36:04 THANK YOU VERY MUCH.

2:36:06 SHOUT OUT TO TWO PJ WE

2:36:08 APPRECIATE YOU ALWAYS OKAY UH

2:36:10 WE'LL GO.

2:36:11 AND WE.

2:36:12 USUALLY DO TWO MINUTES FOR

2:36:13 PUBLIC TESTIMONY.

2:36:15 UM WE'RE GOING TO SPEED IT UP A

2:36:17 LITTLE BIT.

2:36:17 FOR A MINUTE.

2:36:19 FOR EVERYBODY.

2:36:21 UH WE'LL START WITH ROB

2:36:22 GIORDANO ROBERT STEADMAN,

2:36:25 ROBERTO JIMENEZ WHO IS VIRTUAL

2:36:28 AND THEN I.

2:36:30 THINK IT'S CORINA FULLER.

2:36:32 I APOLOGIZE IF I GOT YOUR YOUR

2:36:33 NAME WRONG.

2:36:34 UH.

2:36:34 BUT WE'LL START WITH ROBERT IN

2:36:35 PERSON.

2:36:36 AND UH, I'M ROBERT I WILL BE

2:36:39 QUICK TO GIVE UP MY TIME.

2:36:41 OKAY OKAY OKAY.

2:36:44 OKAY OKAY.

2:36:46 THANK YOU.

2:36:46 ALL RIGHT, WE'LL DO ROBERT

2:36:47 STEADMAN AND THEN WE'LL GO TO

2:36:49 ROBERTO VIRTUALLY.

2:36:50 YES.

2:36:51 AND, UM, YOU HAVE A MINUTE.

2:36:54 OKAY.

2:36:54 THANK YOU.

2:36:56 UM.

2:36:57 GOOD AFTERNOON, MADAM CHAIR

2:36:58 AND MEMBERS OF THE COUNCIL.

2:37:00 MY NAME IS ROBERT STEADMAN.

2:37:02 I'VE WORKED IN THE SECURITY

2:37:03 INDUSTRY FOR NEARLY 20 YEARS

2:37:04 STARTING AS A SECURITY OFFICER.

2:37:06 AND TODAY I OVERSEE TRAINING

2:37:07 AND DEVELOPMENT FOR THE

2:37:08 NORTHEAST REGION OF SECURITAS

2:37:10 SECURITY SERVICES USA.

2:37:12 I RESPECT WHAT THIS BILL IS

2:37:13 TRYING TO ACCOMPLISH.

2:37:15 WE ALL WANT WELL PREPARED

2:37:16 OFFICERS BUT AS A TRAINING

2:37:18 PROFESSIONAL I HAVE CONCERNS

2:37:19 ABOUT WHETHER 40 HOURS

2:37:21 OF ADDITIONAL MANDATED TRAINING

2:37:22 EACH YEAR WILL ACTUALLY PRODUCE

2:37:25 BETTER PREPARED OFFICERS.

2:37:28 EFFECTIVE TRAINING BEGINS BY

2:37:29 IDENTIFYING THE COMP AND

2:37:31 COMPETENCIES AN INDIVIDUAL

2:37:32 NEEDS TO PERFORM THEIR ROLE

2:37:33 SUCCESSFULLY, NOT BY

2:37:35 ESTABLISHING AN ARBITRARY

2:37:36 NUMBER OF INSTRUCTIONAL HOURS.

2:37:39 WHEN WE DETERMINE THE DURATION

2:37:41 OF TRAINING BEFORE TO

2:37:42 TERMINATING THE COMPETENCIES IT

2:37:43 IS INTENDED TO DEVELOP, WE

2:37:45 REVERSE THAT PROCESS AND THAT

2:37:47 IS PRECISELY WHAT THIS BILL

2:37:49 DOES IN BOSTON, FOR EXAMPLE, WE

2:37:52 DO NOT FRONT LOAD AN OFFICER'S

2:37:53 TRAINING INTO A SINGLE BROAD

2:37:55 PROGRAM.

2:37:56 WE PROVIDE AN INITIAL TRAINING

2:37:58 AND THEN CAREFULLY DEVELOP SITE

2:37:59 SPECIFIC CURRICULA BASED ON THE

2:38:01 REQUIREMENTS OF THE SAME

2:38:02 ASSIGNMENT POST DUTIES AND THE

2:38:04 NEEDS OF THE CLIENT.

2:38:06 AN OFFICER IN A HOSPITAL DOES

2:38:07 NOT REQUIRE THE SAME TRAINING

2:38:08 AS AN OFFICER IN A RESIDENTIAL

2:38:10 BUILDING OR A DATA CENTER, AND

2:38:12 WE'VE FOUND SITE SPECIFIC

2:38:14 CURRICULUM MUCH MORE EFFECTIVE

2:38:15 IN PROVIDING OUR OFFICERS AND

2:38:17 SKILLS AND THE KNOWLEDGE NEEDED

2:38:19 TO EFFECTIVELY PERFORM THEIR

2:38:20 SERVICES.

2:38:22 EFFECTIVE TRAINING RECOGNIZES

2:38:24 THE DIFFERENCES AND SECURITY

2:38:25 SERVICES NEEDED FOR DIFFERENT

2:38:27 LOCATIONS IT IS TARGETED,

2:38:29 RELEVANT, REINFORCED AND

2:38:31 CONNECTED TO THE WORK AN

2:38:32 OFFICER IS ACTUALLY EXPECTED TO

2:38:34 PERFORM.

2:38:36 BROAD BLANKET TRAINING

2:38:36 DELIVERED IN LARGE BLOCKS IS

2:38:38 LESS EFFECTIVE AT PRODUCING

2:38:40 LASTING RETENTION FOCUSED

2:38:42 RELEVANT TRAINING THAT IS

2:38:44 REINFORCED OVER TIME.

2:38:45 MORE TRAINING IS NOT

2:38:47 NECESSARILY BETTER TRAINING.

2:38:49 THERE'S A FUNDAMENTAL

2:38:50 CONTRADICTION IN THIS BILL IT

2:38:51 DEMANDS 40 HOURS OF ADDITIONAL

2:38:53 TRAINING WHILE PREVENTING

2:38:54 QUALIFIED EMPLOYERS.

2:38:56 THE VERY ORGANIZATIONS THAT

2:38:58 KNOW THE OFFICERS, UNDERSTAND

2:39:00 THEIR ASSIGNMENTS, EVALUATE

2:39:02 THEIR PERFORMANCE AND ARE

2:39:03 ACCOUNTABLE FOR THEIR WORK FROM

2:39:04 PROVIDING IT.

2:39:06 AS A TRAINING PROFESSIONAL I

2:39:07 STRUGGLE TO UNDERSTAND THE

2:39:08 LOGIC OF THAT APPROACH.

2:39:10 I'M ALSO CONCERNED WITH THE

2:39:12 MANDATED TRAINING AND HOW IT

2:39:14 BEGINS TO BLUR THE ROLE OF A

2:39:15 SECURITY OFFICER.

2:39:17 SECURITY OFFICERS ARE NOT

2:39:18 POLICE OFFICERS.

2:39:19 THEY ARE NOT CLINICIANS, SOCIAL

2:39:21 WORKERS, EMERGENCY MEDICAL

2:39:23 PERSONNEL OR BUILDING

2:39:25 ENGINEERS.

2:39:26 OFFICERS SHOULD BE TRAINED TO

2:39:27 RECOGNIZE CONCERNING

2:39:29 SITUATIONS, DEESCALATE WHEN

2:39:31 APPROPRIATE AND CALL UPON THE

2:39:32 RIGHT RESOURCES.

2:39:33 THANK YOU ROBERT.

2:39:35 THANK YOU.

2:39:36 IF YOU WANT TO WRAP WRAP

2:39:37 WITH ANY OTHER.

2:39:37 I'M 30S.

2:39:38 OKAY MAYBE TEN.

2:39:40 OFFICERS SHOULD BE TRAINED TO

2:39:42 RECOGNIZE THESE SITUATIONS.

2:39:44 TRAINING SHOULD MAKE SOMEONE

2:39:45 BETTER AT BECOMING A SECURITY

2:39:47 OFFICER.

2:39:47 IT SHOULD NOT REDEFINE THE

2:39:48 ROLE.

2:39:49 WE SHOULD NOT BLUR THE LINES

2:39:50 BETWEEN OFFICERS LEGAL

2:39:51 AUTHORITY, PROFESSIONAL

2:39:53 EXPERTISE AND RESPONSIBILITIES

2:39:55 THAT PROPERLY BELONG TO OTHER

2:39:57 TRAINED PROFESSIONALS.

2:39:59 40 HOURS MEASURES EXPOSURE

2:40:02 COMPETENCY MEASURES LEARNING

2:40:03 THIS BILL RISKS CREATING

2:40:05 COMPLIANCE WITHOUT CREATING

2:40:07 COMPETENCY.

2:40:08 I RESPECTFULLY ASK THAT THE

2:40:10 COUNCIL RECONSIDER A 40 HOUR

2:40:11 MANDATE NOT BECAUSE TRAINING IS

2:40:13 UN IMPORTANT BUT PRECISELY

2:40:14 BECAUSE IT IS.

2:40:15 THANK YOU.

2:40:18 UM IN FAIRNESS THERE WILL BE

2:40:20 TWO MINUTES FOR FOLKS AFTER

2:40:22 THAT.

2:40:22 UM, OKAY.

2:40:23 ROBERTO, GOOD TO SEE YOU.

2:40:25 HI.

2:40:26 THANKS FOR BEING HERE AND, UH.

2:40:27 YEAH.

2:40:28 THANK YOU FOR HAVING ME.

2:40:29 UM.

2:40:29 CAN YOU HEAR ME?

2:40:30 YES.

2:40:31 OKAY, GREAT.

2:40:32 UM, I'LL.

2:40:33 TRY TO BE QUICK.

2:40:33 UM.

2:40:34 GOOD AFTERNOON.

2:40:34 COUNCILORS.

2:40:35 UM, I'M ROBERTO JIMENEZ,

2:40:36 POLITICAL COORDINATOR WITH THE

2:40:37 COMMITTEE OF ENTRANCE AND

2:40:39 RESIDENTS SEIU ALSO KNOWN AS

2:40:41 CUR.

2:40:41 UH, I'M GOING TO BE READING

2:40:42 TESTIMONY FROM DOCTOR JUSTIN

2:40:44 HALLORAN, ONE OF OUR REGIONAL

2:40:45 VICE PRESIDENTS.

2:40:46 UH, SO I'LL START NOW.

2:40:47 UM.

2:40:47 HELLO, COUNCILORS.

2:40:48 I AM DOCTOR JUSTIN HALLORAN,

2:40:50 REGIONAL VICE PRESIDENT FOR

2:40:51 CAIR.

2:40:52 WE REPRESENT 4700 DOCTORS

2:40:53 ACROSS MDB, BMC, CAMBRIDGE

2:40:56 HOSPITAL AND BETH ISRAEL

2:40:57 INCLUDING OVER 2000 DOCTORS WHO

2:40:58 RESIDE IN BOSTON.

2:41:00 I'M SPEAKING IN SUPPORT OF THIS

2:41:02 ORDINANCE TO ENSURE ALL

2:41:03 SECURITY GUARDS, INCLUDING THE

2:41:04 ONES THAT WORK ALONGSIDE

2:41:05 MEMBERS IN HOSPITALS ACROSS THE

2:41:07 AREA, RECEIVE THE TRAINING

2:41:08 NECESSARY TO SUPPORT THEM IN

2:41:09 THEIR WORK OF PROTECTING

2:41:11 BOSTONIANS AND THOSE WHO WORK

2:41:12 IN OUR CITY.

2:41:12 AS DOCTORS, WE UNDERSTAND THE

2:41:14 URGENCY OF RESPONDING QUICKLY

2:41:15 TO A MEDICAL EMERGENCY IN ORDER

2:41:17 TO SAVE LIVES.

2:41:18 KNOWING HOW TO PERFORM CPR, USE

2:41:20 NARCAN OR PERFORM THE HEIMLICH

2:41:21 MANEUVER CAN LITERALLY SAVE

2:41:23 LIVES WHEN DONE BEFORE OTHER

2:41:24 FIRST RESPONDERS ARRIVED.

2:41:25 AND BEYOND THAT, KNOWING HOW TO

2:41:27 APPLY PRESSURE TO STOP BLEEDING

2:41:28 AND OTHER FIRST AID MEASURES

2:41:29 CAN ALSO REDUCE THE SERIOUSNESS

2:41:31 OF INJURIES HELPING PEOPLE

2:41:32 RECOVER FASTER LATER ON.

2:41:33 ALL OF THESE FACTORS ALSO MAKE

2:41:35 THE SITUATION EASIER TO MANAGE

2:41:37 FOR EVERY HEALTHCARE

2:41:38 PROFESSIONAL DOWNSTREAM THE

2:41:40 PARAMEDICS, THE EMERGENCY ROOM

2:41:41 DOCTORS AND NURSES AND EVEN THE

2:41:43 PATIENT'S PCP WHEN THEY'RE

2:41:44 HELPING THEM RECOVER DAYS OR

2:41:45 WEEKS LATER.

2:41:46 CYR IS ALSO COMMITTED TO A HARM

2:41:48 REDUCTION APPROACH TO PUBLIC

2:41:49 SAFETY.

2:41:49 SO WE BELIEVE IN THE IMPORTANCE

2:41:51 OF EDUCATING ALL PUBLIC SAFETY

2:41:52 AGENTS ON DE-ESCALATION

2:41:53 TECHNIQUES.

2:41:54 WE HAVE SEEN HOW QUICKLY SMALL

2:41:56 ALTERCATIONS CAN SOMETIMES

2:41:57 ESCALATE WHEN PUBLIC SAFETY

2:41:58 OFFICIALS DON'T FOLLOW PROPER

2:42:00 DE-ESCALATION TECHNIQUES.

2:42:01 IT IS ALSO OFTEN THE CASE THAT

2:42:03 VIOLENT INDIVIDUALS HAVE

2:42:04 UNDERLYING MENTAL HEALTH

2:42:05 CONDITIONS AND THE APPROPRIATE

2:42:06 INTERVENTION SHOULD BE

2:42:07 DE-ESCALATION FOLLOWED BY

2:42:08 CONNECTING THEM TO A HEALTH

2:42:09 CARE PROFESSIONAL RATHER THAN

2:42:11 THE CRIMINAL LEGAL SYSTEM.

2:42:12 AND LASTLY, AS FELLOW UNION

2:42:14 SIBLINGS SEE OUR DOCTORS KNOW

2:42:15 THE IMPORTANCE OF WORKERS

2:42:16 UNDERSTANDING THEIR RIGHTS

2:42:17 UNDER THE LAW AND UNDER THEIR

2:42:19 CONTRACT.

2:42:20 SO WE SUPPORT OUR SEIU 32 BJ

2:42:22 UNION BROTHERS AND SISTERS IN

2:42:24 ADVOCATING FOR THEIR MEMBERS

2:42:25 AND HOLDING EMPLOYERS

2:42:26 ACCOUNTABLE TO ENSURE THAT ALL

2:42:27 OF THEIR EMPLOYEES CAN

2:42:28 ADEQUATELY PERFORM THEIR JOB

2:42:29 AND KEEP THEMSELVES AND THE

2:42:30 PEOPLE AROUND THEM SAFE.

2:42:32 THANK YOU FOR YOUR TIME.

2:42:33 THANK YOU.

2:42:33 PERFECT.

2:42:34 UM, WE HAVE, UH, LAST NAME

2:42:36 FULLER FROM THE NAACP.

2:42:43 OTHER UM, THERE'S ONE MORE ON

2:42:44 ZOOM.

2:42:44 OKAY.

2:42:46 THANK YOU SO MUCH.

2:42:47 IF YOU CAN STATE YOUR NAME.

2:42:48 HI.

2:42:48 GOOD AFTERNOON.

2:42:49 MY NAME IS COQUINA FULLER.

2:42:51 I AM FROM THE NAACP BOSTON

2:42:54 CHAPTER.

2:42:54 I'M THE LABOR AND INDUSTRY

2:42:55 CHAIR.

2:42:56 THANK YOU THIS AFTERNOON.

2:42:57 THANK YOU.

2:42:58 THANK YOU 30 TO B.J. AND

2:43:00 OFFICERS FOR HAVING US HERE.

2:43:03 THE NAACP BOSTON STANDS BEHIND

2:43:06 OUR SECURITY OFFICERS.

2:43:08 THE MAJORITY OF THE SECURITY

2:43:10 GUARD MEMBERS ARE BLACK AND

2:43:11 BROWN WORKERS.

2:43:12 THEY ARE ESSENTIAL TO THE

2:43:14 SAFETY AND DAILY OPERATIONS

2:43:15 OF BOSTON.

2:43:18 YET THEY OFTEN FACE.

2:43:20 INEQUITABLE WORKING CONDITIONS

2:43:23 AND LIMITED ACCESS TO

2:43:25 PROFESSIONAL TRAINING.

2:43:27 MAN ARMED SECURITY GUARDS ARE

2:43:29 FREQUENTLY THE FIRST PEOPLE

2:43:30 RESPONDING TO CONFLICT

2:43:32 EMERGENCIES, MEDICAL SITUATIONS

2:43:36 AND OTHER CHALLENGING

2:43:38 CIRCUMSTANCES.

2:43:39 THEY SHOULD RECEIVE MEANINGFUL

2:43:41 PREPARATION FOR THESE

2:43:43 RESPONSIBILITIES.

2:43:44 THE PURPOSE OF THIS ORDINANCE

2:43:45 WOULD ESTABLISH A CITY STANDARD

2:43:48 REQUIRING UNARMED SECURITY

2:43:50 OFFICER A SECURITY GUARDS TO

2:43:52 COMPLETE 40 HOURS

2:43:53 OF INDEPENDENT TRAINING AND

2:43:55 OBTAIN A CERTIFICATION.

2:43:58 A CLEAR TRAINING AND

2:44:00 CERTIFICATION STANDARD NOT ONLY

2:44:02 IMPROVES PUBLIC SAFETY, GIVES

2:44:04 WORKERS THE SKILLS AND THE

2:44:06 CONFIDENCE NEEDED TO PERFORM

2:44:07 THEIR JOBS, CREATE A GREATER

2:44:10 CONSISTENCY ACROSS SECURITY.

2:44:11 EMPLOYERS RECOGNIZE SECURITY

2:44:14 GUARDS AS A PROFESSION AND

2:44:16 PROFESSIONALS HELP ADDRESS

2:44:18 DISPARITIES AND JOB INEQUITIES

2:44:20 FACING WORKERS.

2:44:23 THE PROPOSAL IS NOT ONLY ABOUT

2:44:25 TRAINING IT'S ABOUT RESPECT,

2:44:28 FAIRNESS AND ACCOUNTABILITY FOR

2:44:30 WORKERS WHO PROTECT BUILDINGS,

2:44:33 COMMUNITIES AND THE PUBLIC

2:44:34 EVERY DAY.

2:44:38 IMPROVING TRAINING STANDARDS IS

2:44:39 AN IMPORTANT STEP TOWARDS

2:44:40 BUILDING A SAFER WORKPLACE,

2:44:42 STRONGER COMMUNITIES AND

2:44:44 GREATER EQUITY FOR BOSTON

2:44:45 WORKFORCE.

2:44:47 THE NAACP BOSTON BRANCH URGES

2:44:51 THE CITY COUNCIL TO SUPPORT THE

2:44:52 ORDINANCE AND ESTABLISH A

2:44:53 STRONG TRAINING, CERTIFICATION

2:44:56 AND STANDARDS FOR NON ARMED

2:44:58 SECURITY GUARDS.

2:44:59 THESE WORKERS DESERVE

2:45:01 PREPARATION, PROTECTION AND AND

2:45:04 RESPECT.

2:45:04 AND WE WANT TO EMPHASIZE ON THE

2:45:06 RESPECT FOR THEIR WORK AS THEY

2:45:08 ARE ESSENTIAL TO THE ROLES

2:45:10 REQUIRED TO KEEP US SAFE.

2:45:12 THAT'S IT FROM THE NAACP BOSTON

2:45:14 THANK YOU.

2:45:15 THANK YOU COQUINA.

2:45:18 WINSTON VAUGHN FROM AMALGAMATED

2:45:21 BANK.

2:45:23 AND THEN WE'LL GO TO ZENA FROM

2:45:28 NORTHEASTERN AND THEN TATIANA

2:45:28 FROM MESS MASCOTTE.

2:45:33 HI EVERYBODY.

2:45:34 UH THANK YOU COUNCILORS.

2:45:34 UM, MY NAME IS WINSTON VAUGHN.

2:45:36 UH, I'M A COMMERCIAL BANKER,

2:45:37 UH, AT AMALGAMATED BANK.

2:45:39 UH, WE'RE A BANK THAT SERVES

2:45:40 THE NONPROFIT, UH, LABOR UM AND

2:45:43 CAN CHANGE MAKING MISSION

2:45:44 ORIENTED BUSINESS COMMUNITY

2:45:45 HERE IN BOSTON.

2:45:46 UH, OUR OFFICE IS RIGHT AROUND

2:45:48 THE CORNER HERE.

2:45:49 UH, AND WE ARE A COMMERCIAL

2:45:50 BANK, SO IT'S NOT LIKE WE HAVE

2:45:51 A VAULT OF CASH LYING AROUND.

2:45:53 UH, BUT IT DOES SAY BANK ON OUR

2:45:55 DOORS AND ALL OF OUR DESKS HAVE

2:45:57 PANIC BUTTONS UNDERNEATH THEM

2:45:58 AND WE COUNT ON THE SECURITY

2:46:00 GUARDS IN OUR BUILDING, UM, AND

2:46:02 IN OUR NEIGHBORHOOD, UH, TO

2:46:04 KEEP ALL OF US SAFE AND SECURE

2:46:05 WHEN WE GO TO WORK EVERY SINGLE

2:46:07 DAY.

2:46:07 I KNOW I OFTENTIMES THINK

2:46:08 ABOUT, UH, MY DAUGHTER WHEN I

2:46:10 FEEL THAT LITTLE BUTTON, UH,

2:46:11 BRUSH AGAINST MY LEG.

2:46:12 SO I'M VERY GRATEFUL FOR THE

2:46:14 FOLKS HERE, UH, WHO KEEP ALL

2:46:15 OF OUR COMMUNITY SAFE.

2:46:16 I JUST WANTED TO SAY THANK YOU.

2:46:18 UM.

2:46:19 IT IS OUR BANK HAS BRANCHES ALL

2:46:21 ACROSS THE COUNTRY.

2:46:22 UH, OUR BRANCHES ARE IN

2:46:23 WASHINGTON DC.

2:46:24 THEY'RE IN NEW YORK.

2:46:25 UH, AND THEY'RE IN CALIFORNIA

2:46:27 AND IT IS AN UNCOMFORTABLE

2:46:30 FEELING, UH, TO KNOW THAT WHEN

2:46:32 I GO TO WORK AT MY BRANCH, UH,

2:46:34 SECURITY GUARDS DON'T HAVE TO

2:46:35 MEET THE SAME STANDARDS IN MY

2:46:36 STATE IN MY CITY AS THEY DO IN

2:46:38 ALL OF THE OTHER, UH, CITIES

2:46:39 WHERE WE HAVE BRANCHES.

2:46:40 UM, UH, OUR SECURITY GUARDS

2:46:43 DESERVE TO HAVE FULL TRAINING

2:46:44 TO BE ABLE TO HANDLE VERY

2:46:46 COMPLEX AND DANGEROUS

2:46:47 SITUATIONS AS WELL.

2:46:48 UH, FOLKS WHO ARE WORKING IN

2:46:49 OUR DOWNTOWNS DESERVE TO HAVE

2:46:51 SECURITY GUARDS WHO ARE WELL

2:46:52 TRAINED AND, UH, I JUST WANT TO

2:46:54 SAY THAT I AS A, YOU KNOW,

2:46:55 PERSON WHO WORKS IN A BUILDING

2:46:56 THAT SAYS BANK ON THE FRONT

2:46:57 OF IT, UH, WOULD FEEL MUCH

2:46:58 SAFER AND MORE SECURE KNOWING

2:46:59 THAT UH, OUR UH, SECURITY

2:47:01 WORKERS GET THE TRAINING AND

2:47:03 SUPPORT THAT THEY NEED AND ARE

2:47:04 ASKING FOR.

2:47:04 THANK YOU SO MUCH FOR YOUR

2:47:05 TIME.

2:47:06 THANK YOU VERY MUCH.

2:47:09 WE'LL GO TO ZENA AND THEN

2:47:13 TATIANA.

2:47:14 WHO IS ONLINE.

2:47:19 AND SERVICES.

2:47:23 GO AHEAD.

2:47:23 YEAH.

2:47:24 GOOD AFTERNOON AND

2:47:25 COUNCIL MEMBERS.

2:47:25 MY NAME IS ANNA FLOWER.

2:47:27 I AM A SECOND YEAR STUDENT AT

2:47:28 NORTHEASTERN UNIVERSITY AND I'M

2:47:30 HERE TODAY TO SUPPORT THIS

2:47:32 ORDINANCE.

2:47:32 TO REQUIRE TRAINING FOR OUR

2:47:34 PRIVATE SECURITY OFFICERS HERE

2:47:35 IN BOSTON.

2:47:36 ON OUR CAMPUS WE HAVE ACCESS TO

2:47:38 THE NYPD WHO IS OUR POLICE

2:47:40 FORCE ON OUR CAMPUS AS WELL AS

2:47:42 OUR CAMPUS SECURITY OFFICERS

2:47:45 WHO EXIST IN LARGER NUMBERS.

2:47:47 WELL UNDERSTAND THAT OUR

2:47:48 SECURITY OFFICERS ARE NOT HERE

2:47:50 TO ACT AS THE POLICE OR PUT

2:47:52 THEMSELVES IN THE WAY OF HARM.

2:47:54 IN CASES OF EMERGENCY, SCARED

2:47:56 STUDENTS STILL TURN TO THEM AS

2:47:57 THEY ARE THE CLOSEST AUTHORIZED

2:47:59 PERSONNEL.

2:48:03 AND IT ALSO ASTOUNDS ME THAT

2:48:05 OUR SECURITY OFFICERS ARE

2:48:06 OFFERED LESS IN PERSON TRAINING

2:48:08 FOR CPR THAN OUR STUDENTS ARE

2:48:11 AS FRESHMEN AND KNOW THAT I

2:48:13 WANT A FRESHMAN IN CASE OF A

2:48:14 SCENARIO OF AN EMERGENCY TO

2:48:16 FEEL LIKE THEY HAVE TO TAKE IT

2:48:17 INTO THEIR OWN HANDS TO BE.

2:48:19 RESPONSIBLE BECAUSE OUR

2:48:20 SECURITY PERSONNEL DO NOT FEEL

2:48:22 SUPPORTED IN OFFERING ADEQUATE

2:48:24 HELP.

2:48:26 BEING FROM TEXAS WHERE I'M

2:48:27 FROM, I DON'T REALLY FEEL SAFE

2:48:28 WALKING AROUND ALONE ESPECIALLY

2:48:29 NOT AT NIGHT TIME.

2:48:31 SO WHEN IT COMES TO

2:48:32 NORTHEASTERN PEOPLE ASK ME MY

2:48:33 FAVORITE PART.

2:48:34 I'M VERY QUICK TO MENTION IT'S

2:48:35 JUST THE ABILITY TO WALK AROUND

2:48:37 AND THAT COMES FOR QUICK SNACK

2:48:39 RUNS OR LATE NIGHTS AT THE

2:48:41 LIBRARY AND THE SENSE OF SAFETY

2:48:43 I FEEL BEING ABLE TO WALK LATE

2:48:45 NIGHT TO MY DORM IS SOMETHING

2:48:47 THAT I GIVE THANKS FOR TO ALL

2:48:48 OF OUR SECURITY PERSONNEL.

2:48:50 AND IT PAINS ME TO KNOW THAT

2:48:52 THEM UH, THE PEOPLE WHO SUPPORT

2:48:54 OUR CAMPUS AND PROTECT US ARE

2:48:55 NOT BEING GIVEN THEIR DUE

2:48:57 RESPECT.

2:48:59 LASTLY, I THINK BETWEEN THE

2:49:01 LACKING TRAINING WAGES AND

2:49:02 HEALTH CARE THE TURNOVER RATES

2:49:04 ARE INSANELY HIGH IN THIS

2:49:06 PROFESSION AND THERE IS VERY

2:49:08 LITTLE ROOM THEN FOR DEVELOPING

2:49:10 PROPER SENIORITY AND CAREERS IN

2:49:12 THIS FIELD.

2:49:14 UM AND ALL I JUST WANT TO SAY

2:49:15 THAT I'M HERE IN SUPPORT FOR

2:49:18 THE SAFETY OF NOT ONLY OUR

2:49:19 SECURITY OFFICERS BUT ALSO FOR

2:49:21 ME AND ALL OF MY PEERS WHICH IS

2:49:23 WHY I'M HERE TODAY SUPPORTING

2:49:24 THIS BILL.

2:49:24 THANK YOU FOR YOUR TIME.

2:49:26 THANK YOU.

2:49:28 TATIANA.

2:49:30 AND THEN WE HAVE STEVE ON ZOOM.

2:49:32 WE'LL WRAP.

2:49:35 YEAH.

2:49:36 PLEASE WELCOME TATIANA FROM

2:49:38 MASK OFF.

2:49:39 YEAH, WE GO FROM LAST WEEK.

2:49:41 I KNOW IT'S HARD, I THINK.

2:49:45 IS THE FRENCH LAST.

2:49:46 NAME AND.

2:49:47 I'M.

2:49:47 ORIGINALLY FROM BRAZIL SO IT

2:49:48 DOESN'T MAKE ANY SENSE IF I GET

2:49:51 OKAY.

2:49:54 SO MADAM CHAIR AND

2:49:55 COUNCIL MEMBER I APPRECIATE IT

2:49:57 .

2:49:57 IT IS MY PLEASURE TO BE HERE.

2:49:59 MY NAME IS TATIANA.

2:50:00 I'M THE EXECUTIVE DIRECTOR

2:50:01 OF MY SQUASH.

2:50:02 IS A 50 YEAR NONPROFIT

2:50:04 ORGANIZATION.

2:50:05 THAT PRIDES THEMSELVES ON TO

2:50:06 THE HEALTH AND SAFETY OF OUR

2:50:08 COMMUNITY AND WORKERS ACROSS

2:50:09 THE COMMONWEALTH.

2:50:12 SO ONE OF THE THINGS THAT I

2:50:13 WANT TO MAKE SURE IS THAT WE

2:50:15 ARE CLEAR THAT WE STAND IN AS

2:50:17 STRONG SUPPORT.

2:50:18 FOR THE.

2:50:19 DOCKET 1541 AND IN

2:50:21 SOLIDARITY WITH OUR BROTHERS

2:50:22 AND SISTERS FOR 32 PJ THIS

2:50:24 WORKERS PROTECT OUR BUILDINGS,

2:50:26 WELCOME OUR VISITORS, ASSIST

2:50:28 RESIDENTS AND ARE OFTEN THE

2:50:29 FIRST PEOPLE TO BE EXPECTED TO

2:50:32 RESPOND IN VIOLENCE, MEDICAL

2:50:33 EMERGENCIES, MENTAL HEALTH

2:50:35 CRISIS, SUBSTANCE USE INCIDENTS

2:50:37 AND FIRES AS WELL AS DANGEROUS

2:50:40 SITUATIONS.

2:50:40 YET TOO MANY ARE SENT INTO

2:50:42 THOSE CIRCUMSTANCES WITHOUT

2:50:43 ADEQUATE PREPARATION MEANINGFUL

2:50:45 SAFEGUARDS WHICH IS THE LACK

2:50:47 OF PROFESSIONAL COMPETENCY.

2:50:48 AND I WANT TO MAKE SURE THAT WE

2:50:50 UNDERSTAND SOMETHING.

2:50:51 ALL OF MY PRIOR COLLEAGUES AND

2:50:53 BUSINESS OWNERS THEY HAVE

2:50:54 MENTIONED MANY, MANY TIMES THAT

2:50:56 THEY PROVIDE 40 HOURS TRAINING

2:50:58 EVEN THOUGH THEY DO NOT

2:50:59 NECESSARILY SPECIFY WHO IS

2:51:01 PAYING FOR IT, HOW ARE THEY

2:51:03 PAYING AND THEY ARE CONFUSING

2:51:05 OUR MISLABELING ONBOARDING

2:51:07 PROCESS WITH TRAINING.

2:51:09 AND THAT IS WHAT I.

2:51:10 WOULD LIKE YOU REALLY GUYS TO

2:51:12 SPECIFY AND TO SHED LIGHT AND

2:51:14 ALSO MISCLASSIFICATION IF YOU

2:51:16 HAVE SOMEBODY THAT IS 40 HOURS

2:51:17 A WEEK THAT'S A FULL TIME

2:51:19 EMPLOYEE TO ME.

2:51:20 BUT THEN AGAIN WHAT AM I TO

2:51:21 KNOW IF I ONLY HAVE 50 YEARS

2:51:23 OF EXPERIENCE AND INDIVIDUALS

2:51:24 TO SAFEGUARD?

2:51:25 AND FOR THE RECORD I AM A

2:51:26 MENTAL HEALTH PROFESSIONAL.

2:51:28 SO YES DE-ESCALATION IS NEEDED

2:51:29 AND IS NECESSARY.

2:51:31 I HAVE WORKED WITH JUVENILE

2:51:31 OFFENDERS AND I ALSO SEEN.

2:51:33 WHAT IS THE COST.

2:51:34 OF A NEGATIVE INTERACTION WITH

2:51:36 A POLICE.

2:51:36 OFFICER AND AS.

2:51:38 A FOREIGNER MYSELF AND AS AN

2:51:40 IMMIGRANT WOMAN, I ALSO WOULD

2:51:42 LIKE TO POINT OUT THAT UNDER

2:51:44 THE POLICIES AND THE FEDERAL

2:51:46 OPPRESSIONS THAT WE HAVE

2:51:47 CURRENTLY, THE LAST THING THAT

2:51:48 WE WANT IS TO ENGAGE WITH A

2:51:50 POLICE OFFICER.

2:51:52 JUST FOR THE RECORD THEN

2:51:54 MASCOTTE IS NOT ONLY IN SUPPORT

2:51:55 AND IN DEMAND OF THOSE 40 HOURS

2:51:59 BUT WE WANT TO ALSO MAKE SURE

2:52:00 THAT YOU GUYS UNDERSTAND.

2:52:01 THAT THE.

2:52:02 LABOR DEPARTMENT HAS ALSO

2:52:04 ENFORCED 40 HOURS TRAINING WHEN

2:52:05 WE DO PROVIDE OSHA 30.

2:52:08 SO IN ADDITION FOR THAT

2:52:10 TABLETOP EXERCISES IS SOMETHING

2:52:12 THAT WE KNOW WE UNDERSTAND AND

2:52:14 WE PROVIDE WE PARTICIPATE AND

2:52:17 WE CERTIFY OURSELVES WITH

2:52:18 HEALTH TECH PROFESSIONALS

2:52:19 BECAUSE THEY ARE ALSO NOT

2:52:21 TRAINING HARD TO HANDLE BODILY

2:52:22 FLUIDS OR HAZMAT ISSUES IS SOME

2:52:25 OF THE LINE THAT WE PROVIDE AND

2:52:27 WE'RE ABLE TO SUPPORT TO OUR

2:52:28 FELLOW BROTHERS AND SISTERS

2:52:29 FROM 32.

2:52:31 I CAN GO ALONG ALONG AND

2:52:33 ACTUALLY TELL YOU EVERYTHING

2:52:34 THAT I HAVE BUT NOT ONLY THAT

2:52:37 MENTAL HEALTH, FIRST AID AND

2:52:39 OTHERS ARE JUST THE TIP OF THE

2:52:40 ICEBERG.

2:52:41 AND THEN IF WE ARE COMPLAINING

2:52:43 ABOUT THE PROCESSES THAT WE

2:52:45 STANDARDIZE HR WOULDN'T EXIST.

2:52:47 THANK YOU.

2:52:48 THANK YOU SO MUCH TATIANA AND

2:52:49 THANK YOU FOR EVERYTHING YOU DO

2:52:50 FOR ONE.

2:52:51 OKAY.

2:52:51 UH, LAST BUT CERTAINLY NOT

2:52:52 LEAST WE HAVE STEVE EMILY ON

2:52:53 ZOOM.

2:52:56 UH, THANK YOU, MADAM CHAIR.

2:52:58 UH, MY NAME IS STEVE AMAYA AND

2:53:00 I'M THE EXECUTIVE DIRECTOR

2:53:01 OF THE NATIONAL ASSOCIATION

2:53:03 OF SECURITY COMPANIES WHOSE

2:53:04 MEMBER COMPANIES EMPLOY

2:53:05 THOUSANDS OF.

2:53:06 TRAINED.

2:53:06 SECURITY OFFICERS.

2:53:07 ACROSS BOSTON.

2:53:09 I TESTIFIED AT THE FIRST

2:53:10 HEARING AND AS MY WRITTEN

2:53:11 TESTIMONY FOR THIS HEARING

2:53:13 SHOWS, THERE'S A NUMBER

2:53:13 OF STATEMENTS AND INFERENCE

2:53:14 MADE AT THAT HEARING AND I

2:53:16 THINK ALSO AT THIS HEARING THAT

2:53:17 ARE INACCURATE.

2:53:18 BUT GIVEN THE TIME CONSTRAINTS,

2:53:19 I'M JUST GOING TO CONCENTRATE

2:53:21 ON TWO THINGS THE ORDINANCE

2:53:23 PROHIBITION ON EMPLOYERS

2:53:24 TRAINING THEIR OWN OFFICERS AND

2:53:26 IMPLEMENTATION ISSUES.

2:53:27 UM, THE FIRST HEARING THE SEIU

2:53:30 SAID COMMUNITY COLLEGES IN THIS

2:53:31 TOWN SHORT TRAINING FUND CAN

2:53:32 DELIVER THE REQUIRED TRAINING.

2:53:34 YET THERE ARE NO COMMUNITY

2:53:35 COLLEGES IN BOSTON OFFERING

2:53:37 SECURITY GUARD TRAINING AND

2:53:38 THAT'S THAT SHORT MEN FUND 40

2:53:40 HOUR TRAINING THAT WAS ALSO

2:53:41 DISCUSSED TODAY.

2:53:42 I COULD FIND NO INFORMATION ON

2:53:43 THAT TRAINING COURSE.

2:53:45 UH, BUT I WOULD ASK THOUGH IF

2:53:47 IT DOES EXIST IS THAT COURSE

2:53:48 CURRENTLY OFFERED IN BOSTON AND

2:53:49 HOW MANY OFFICERS PER YEAR CAN

2:53:51 IT TRAIN HERE TODAY?

2:53:53 AND I WOULD ALSO ASK IS THE

2:53:54 COUNCIL DONE ANY RESEARCH ON

2:53:55 HOW IT WOULD BE POSSIBLE TO

2:53:56 TRAIN EVERY OFFICER IN BOSTON

2:53:58 THROUGH PERHAPS JUST ONE OR

2:54:00 LIMITED NUMBER OF NON EMPLOYER

2:54:02 NONPROFIT TRAINING PROGRAMS TO

2:54:03 SATISFY THE REQUIREMENT.

2:54:05 THE REALITY IS THAT EXCLUDING

2:54:07 EMPLOYEE TRAINING IS A

2:54:08 RESTRICTION NO STATE IN THE

2:54:09 COUNTRY IMPOSES.

2:54:10 IT'S A FLAWED CONCEPT THAT

2:54:12 PHILADELPHIA DROPPED IN ITS

2:54:13 RECENTLY ENACTED TRAINING LAW,

2:54:15 AND IT EVEN CONTRADICTS THE CBA

2:54:17 THAT THE SEIU ITSELF AGREED TO

2:54:19 WHICH RESERVES TO EMPLOYERS THE

2:54:21 RIGHT TO TRAIN.

2:54:22 IN ADDITION, 32 BJ CLAIMED AT

2:54:24 THE LAST HEARING THAT THIS

2:54:25 ORDINANCE IS MODELED ON THE NEW

2:54:27 YORK AND NEW JERSEY LAWS.

2:54:29 UH THAT IS WRONG.

2:54:29 THOSE ARE STATE RUN PROGRAMS

2:54:30 THAT REQUIRE A FEW HOURS PERMIT

2:54:33 OFFICER EMPLOYER DELIVER

2:54:34 TRAINING AND ALLOW ONLINE

2:54:36 INSTRUCTION.

2:54:36 THIS ORDINANCE REPRESENTS THE

2:54:38 MOST RESTRICTIVE AND ONEROUS

2:54:40 TRAINING REGIME I'VE EVER SEEN,

2:54:41 AND IT IS A NEAR VERBATIM COPY

2:54:44 OF THE SO YOU INITIATED

2:54:46 PHILADELPHIA BILL WHICH WAS

2:54:47 SCALED DOWN TO A 12 HOUR

2:54:49 TRAINING REQUIREMENT AND

2:54:50 ALLOWED FOR EMPLOYERS TRAINING

2:54:52 AS WELL AS ONLINE TRAINING AND

2:54:54 WAS VERY SIMILAR TO A SIMILARLY

2:54:55 ENACTED LAW IN MARYLAND.

2:54:57 FINALLY, I WILL NOTE THAT

2:54:58 PHILLY IS STILL YEARS AWAY FROM

2:55:00 ISSUING IMPLEMENTING

2:55:01 REGULATIONS FOR THAT SCALED

2:55:02 DOWN LAW AND AS MY TESTIMONY

2:55:04 SHOWS, WITHOUT SUBSTANTIAL

2:55:06 INFUSION OF STAFF BUDGET

2:55:08 SUBJECT MATTER EXPERTISE,

2:55:09 THERE'S NO WAY THE OFFICE

2:55:11 OF LABOR COMPLIANCE AND WORKER

2:55:13 PROTECTIONS CAN IMPLEMENT WHAT

2:55:14 THE LAW IS REQUIRED AT ANY

2:55:17 SCALE FOR TRAINING AND ALSO TO

2:55:18 IMPLEMENT THE EMPLOYER

2:55:20 PERMITTING UH, NASCAR WE DON'T

2:55:22 TO TRADE WE DON'T OPPOSE

2:55:24 TRAINING STANDARDS AND WE WOULD

2:55:25 LIKE TO WORK WITH THE COMMITTEE

2:55:26 UH, TO COME UP WITH SOMETHING

2:55:28 REASONABLE AND JUST AS ONE

2:55:29 OF THE OFFICERS SAID WE NEED TO

2:55:30 MEET IN THE MIDDLE.

2:55:31 THANK YOU VERY MUCH.

2:55:32 THANK YOU.

2:55:33 STEPHEN, JUST REMIND ME WHO

2:55:33 YOU'RE REPRESENTING.

2:55:35 UH, THE NATIONAL ASSOCIATION

2:55:36 OF SECURITY COMPANIES.

2:55:38 OKAY, NASCAR THANK YOU.

2:55:40 ALL RIGHT.

2:55:41 UM, I APPRECIATE EVERYONE'S, UH

2:55:43 ,TIME AND PERSPECTIVE HERE.

2:55:45 THIS WAS A GREAT CONVERSATION.

2:55:46 UM, THERE IS WORK THAT WE NEED

2:55:48 TO DO, BUT AGAIN, I ANTICIPATE

2:55:50 THAT WE'LL HAVE WORKING

2:55:52 SESSIONS AND MY INTENTION IS TO

2:55:53 WORK IN EARNEST FOR ALL OF YOU,

2:55:54 MAKE SURE THAT YOUR LIVED

2:55:56 EXPERIENCE IS, UM AT THE CENTER

2:55:58 OF WHAT WE ULTIMATELY PUSH

2:56:00 FORWARD.

2:56:00 THERE'S GOING TO BE MULTIPLE

2:56:01 ITERATIONS I'M SURE I WILL GET

2:56:03 WITH THE CO-SPONSORS AND FIGURE

2:56:05 OUT, UM, WHAT THIS LOOKS LIKE

2:56:06 MOVING FORWARD IN TERMS

2:56:07 OF TIMELINE IN ADDITION TO ALL

2:56:08 OF YOU.

2:56:09 UM, BUT JUST WANT TO THANK YOU

2:56:10 ALL AGAIN AND UM, AND WITH THE

2:56:13 UH THE FACT THAT THIS DOCKET

2:56:17 1541 WILL REMAIN IN COMMITTEE.

2:56:19 THANK YOU SO MUCH EVERYBODY.